The base meaning of the Xfinity RDK-10000 is that your cable box has lost connection to the Xfinity server.
We’ll review all probable reasons that disconnected the TV box from the servers!
The “RDK-10000” error on Xfinity can be fixed easily by inspecting the internet of the TV box as well as the contracted account status.
The next step is to inspect the power of the Xfinity cable box as well as the status of the Xfinity service in your local area.
Let’s learn more!
Xfinity Error Code RDK-10000 – Meaning!
If you’re getting the RDK-10000 error on your Xfinity streaming service, it means that the cable box has lost signal to the Xfinity server.
This error code is specific to cable boxes, so we can tell right away where the problem is with your cable box!
6 Reasons for RDK-10000 Error?
- Network connectivity issues
- Restrictions on Xfinity account
- Cable box software problems
- Power outages/malfunctions
- Temporal Xfinity server issue
- Hardware issues with the TV box
Do This First!
Try to determine if there are ongoing problems with the Xfinity server in their Status Center.
All outages that took place in the last 24 hours will be displayed on a table there, letting you know what’s going on in all regions covered by Xfinity.
How to Fix RDK 10000 Error Xfinity?
Tip: To reach the solution more faster and effectively, follow our solutions chronologically!
1. Inspect the Internet Connection
All Xfinity cable boxes require an internet connection to function properly and the RDK 10000 error clearly shows it.
In this step, we will check the internet connection of your cable box with the home WiFi network, to rule out the network connection as a cause for the error.
How to Inspect Xfinity Box WiFi Connection?
- Press the “Menu” on your remote.
- Use the arrow keys to enter “Settings”.
- Press on the “Network Setup” button.
- Choose “Wireless/WiFi”.
- Select “Connect Now” from the page.
- Wait for the box to scan for your network.
- Once prompted, enter the WiFi password.
How to Inspect Xfinity Wired Connection?
- Plug an Ethernet into the “Ethernet” port on your box.
- Connect the other end of the cable to your router.
- Navigate to Settings on your Xfinity box.
- Press on the “Network Setup” tab.
- Choose “Ethernet” from the options.
- Select “Automatic DHCP” on the next prompt.
- Finally, highlight and press the “OK” button.
Notice: In order for your Xfinity cable box to connect with the home WiFi, the network router must be up and running.
The light of the Internet/WAN light indicator must be green!
2. Reboot the Cable Box
Temporary connectivity faults, causing the RDK-10000 error can be resolved easily by rebooting the cable box.
In fact, there’s a more effective way to restart your cable, by discharging it as well. This is called a power cycle.
Here’s how to reboot and power cycle your cable box:
- Press and hold the power button on the box.
- Wait for the cable box to shut down completely.
- Unplug the power adapter cable of the TV box.
- Wait for the next 4 to 5 minutes.
- Reconnect the A/C adapter of the Xfinity box.
Info: To effectively apply the power cycle, the cable box must be kept unplugged for at least 5 minutes.
Plugging it straight away will disrupt the discharging process.
3. Revise the TV Box Wiring!
A fault somewhere in the wiring of your Xfinity cable box may result in the “RDK-10000” error code being displayed on the service.
We strongly recommended undergoing a thorough checkup of all wires associated with the cable box, to verify the proper condition of the setup.
Here are the necessary cables for your TV box’ setup!
✅ Coaxial Cable
Delivers the TV service to your Xfinity cable box and connects to the wall outlet/jack. Verify that the connection on each end of the cable is secure.
✅ HDMI Cable
Used for connecting the TV box to a TV, in order to display the broadcast. HDMI issues are present, when the video/audio of your cable box on the TV, start cutting out.
✅ Power Cable
Connects the TV box to an electrical outlet. The power adapter is for change when the cable box starts shutting down or rebooting by itself.
✅ Ethernet Cable (Optional)
Plugs the TV box with a network router, allowing for a wired (Ethernet) connection. Ensure the switches of each on the cable’s ends are clicked and the cable is inserted all the way.
Alert: Replace any cables with ripped/cut areas as this could bring an onset of troubles to your Xfinity TV box.
4. Run the Xfinity Troubleshooter
Xfinity has an online troubleshooter that allows users to inspect the condition of their service.
All of your Xfinity devices will be automatically added to the Xfinity account associated with your name. After that, running the in-built troubleshooter will display issues with your setup.
Here’s how to access and run the Xfinity troubleshooter:
- Use an online browser to go to Xfinity.com.
- Sign in using your Xfinity ID and password.
- Go to the “Devices” tab and select the TV box.
- Select the “Self Diagnosis” tool and follow the steps.
Info: The tool will take a couple of minutes to identify and potentially resolve the problem,
5. System Refresh the Xfinity Cable Box
Whilst the factory reset will erase all of the content on your TV box, the “System Refresh” is a feature that relaunches the software, without deleting any data.
This is the way to go if you want to keep your recordings and preferences while troubleshooting the Xfinity box.
System Refresh On Xfinity X1
- Go to “Settings” > “Help” > “System Refresh” > “Refresh Now” > “OK”
System Refresh On Xfinity Flex
- Go to “Settings” > “System” > “System Refresh”
System Refresh On Xfinity XiD-P
- Press the “A” button on the remote and go to “Device Settings” > “Refresh Now”
Tip: If you have an alternative Xfinity TV box to the models listed above, refer to the user manual to find instructions on the system refresh.
6. Check your Xfinity Account Status!
Any applied restrictions to your Xfinity account may also be the cause of Xfinity RDK-10000 code that you’ve encountered.
In this solution, we’ll review your Xfinity account status, using the in-built feature, both through a web browser and the Xfinity app.
Alert: If the email inbox associated with your Xfinity account is not visited once a year, your registration will be deactivated.
Here’s how to check your Xfinity email account status:
- Go to Xfinity.com through a browser.
- Sign in with your User ID and password.
- Scroll to “Additional Features”.
Xfinity Account Status:
- Inactive status – “You haven’t used the Xfinity email in the past 12 months”
- Reserved status – “You haven’t set up your Xfinity email account yet”
Tip: Try with a Different Device
Perhaps the device you were trying to access the Xfinity account may also be restricted in some way.
We suggest logging in with your correct credentials, through a different web browser on an alternative mobile/desktop device.
Erase the Cache Memory of your Box
Another solution for the RDK-type errors on Xfinity cable box is to erase the temporal memory cache.
Using your cable box for a continuous amount of time will cause a lot of excess data files, (also referred to as “cache”) to pile up and slow down your box.
Follow these simple instructions to erase the cache on your Xfinity box:
- Press the Xfinity button (X1/Flex) or the Home button (Flex) on the remote.
- Navigate to the “gear icon”, by highlighting it and pressing the “OK” button.
- Scroll down and navigate to “Privacy” and press “OK” to proceed further.
- Press on “Locally Stored Data” and press “OK” to complete the clearing.
Alert: The cache of your TV box must be cleared at least once or twice a month to maintain proper performance levels of the streaming device.
8. Factory Reset the Xfinity Cable Box!
Next, we factory reset the cable box!
By resetting your cable box, we’ll erase all of the settings, configurations, and activated services on the device that could be causing the error.
- All content on your Xfinity cable box will be erased after the reset!
How to Factory Reset “Xfinity X1”
- Press “Exit” on your remote control.
- Hold the button for about 5 seconds.
- Wait for the ‘Factory Reset” option to appear.
- Press “OK” to confirm the reset.
How to Factory Reset “Xfinity Flex”
- Hold the “Reset” button on the back of the box.
- Keep holding the button for up to 15 seconds.
- Release the button once the box shuts down.
How to Factory Reset “Xfinity XiOne”
- Power OFF the Xfinity XiOne box from the power button.
- Power on the device as you press the “WPS” button.
- Wait for the LED light to change to amber light.
Info: Know that the reset will not affect the stored DVR recordings.
However, keep in mind that all scheduled DVR recordings and settings will be erased.
We’ve learned that to fix the Xfinity RDK-10000, it’s necessary to power cycle the cable box and verify that all cable connections are secured.
Furthermore, you should also erase the memory cache of your TV box and perform a factory reset on the system.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.