You just received your Xfinity Mobile phone, but you’re already considering returning it. Is there an Xfinity Mobile return policy?
This guide will help you figure it all out!
We’ve had a few people ask us about returning their Xfinity Mobile phone since they’re not 100% satisfied with it.
We’re now here to heed that call and tell you everything you need to know.
Don’t worry. We got you.
You should have no problem returning your Xfinity Mobile phone. You can definitely return the device if you’re not 100% happy with it. You can even cancel your service and get a refund if you do it within 14 days when you get your device from the store or the moment they ship it out.
Yes, just like other carriers, Xfinity Mobile has a return policy that should help you return the phone you got from them.
Having one just makes it easy for you and the carrier to agree to disagree.
Returning devices is inevitable. It happens, and a return policy makes sure that the process goes as smoothly as possible.
The good news is that Xfinity Mobile’s return policy allows you to return their phones for any reason imaginable.
They even allow you to exchange an item, so you don’t have to deal with a defective phone.
There are a few things to consider before deciding to return your phone.
Even though you can return the device, it still needs to be in excellent condition, so you can get a refund.
To help you navigate this, here are a few things you need to do before returning an Xfinity Mobile phone:
1. Clear Your Personal Information
To protect your privacy and security, we recommend removing all your personal data on your mobile phone.
2. Disable Locks And Passwords
Make sure you disable all the locks and passwords, so Xfinity can quickly reset the device and prepare it for repair if there’s a fault.
3. Include All Accessories
You want to include everything in the box from SIM cards, power adapters, and manuals. If the phone comes with a stylus or battery, you’ll need to pack that, too.
4. Prepaid Shipping Label
Xfinity should provide you with a prepaid shipping label with all their information.
All you need to do to return it is drop it off at one of their shipping centers.
5. Seal The Box
Make sure the box is properly sealed, so the accessories don’t get lost during shipping. It helps if you pack it in its original package.
Tip: You can use your own box to return the phone if you don’t have the original one. Make sure to seal it well with packaging tape.
A portion of the Xfinity Mobile return policy we’re all interested in is the actual process of returning the phone.
We now know that you can return the phones, and Xfinity will gladly take them back with a few questions asked as possible.
However, we still don’t know how to do it at this point. So, let’s talk about the steps on how you can return your phone.
The easiest way would be via your Xfinity Mobile online account.
Here’s how you do it:
- Log in to your Xfinity Mobile account.
- Go to My Account, then Devices.
- Choose the phone you want to return.
- Click on Manage Device.
- Select the Exchange or Return button.
Note: The Exchange or Return button will only appear if your phone is within the return window of 14 days.
After getting the return request approved by Xfinity, it’s time to pack everything up and send it back to Xfinity’s offices.
You have a few options here, but their main shipping partner is FedEx. They’re the ones that will take care of getting your phone back to Xfinity.
Here’s how to pack and ship your phone:
- Print the prepaid shipping label after clicking on the Return button.
- Pack the phone with the SIM cards, chargers, and accessories.
- Seal the box properly.
- Drop at a FedEx shipping center within 7 days.
- Call 1-800-GO-FEDEX to schedule a pick-up.
Tip: You’ll need to send the phone back within 7 days, so Xfinity will receive it within 20 days after requesting the return.
If you simply want to exchange your phone and not cancel your Xfinity Mobile service, it’s also an option you can do.
Not everyone will be asking for a return. There are times when you get a defective device and want to exchange it for a working one.
Here are your options if you want to exchange your phone:
- Visit an Xfinity Store to exchange your faulty device.
- Contact Xfinity via chat to arrange an exchange.
Note: You can’t complete an exchange request on your Xfinity online account.
Now that you know the steps to return your phone, there are a few more important things you want to know about the Xfinity Mobile return policy.
At this point, it’s fair to ask questions about getting a refund or do you need to be paying additional fees.
Let’s get to the bottom of it in this section:
If you’re returning your phone, then you’re obviously entitled to some sort of refund.
The good news with Xfinity Mobile is that they will grant refunds and even pay you back in full as long as you meet their conditions.
Here’s how to get a full refund on your returned phone:
- Disable the lock screen before returning it.
- Include all the items in the box (SIM cards, chargers, etc.)
- The device needs to be in excellent condition.
- No signs of physical or water damage.
- It needs to be in the manufacturer’s packaging.
Note: Not meeting these requirements will only entitle you to a partial refund.
If you’re returning your phone, you will have to face the fact that it will involve some fees.
There’s nothing you can do about it, but Xfinity does offer low costs that won’t hurt your wallet if ever you decide to return their phones.
Here are the fees to expect when returning your phone to Xfinity:
- You will be charged a $35 restocking fee.
- If there are missing items, they can deduct their value from your refund.
- No restocking fee for accessories.
Note: Xfinity can also refuse the return if the phone is not in a like-new condition.
There are instances when you still want to continue using their service even if you return their phones.
It’s possible that the phone they provided you with has issues and you want to use a different one instead.
Xfinity also allows you to do this so that you can use a different phone. If this is the case, you’ll have to check your device for compatibility.
Here’s how you do it:
- Contact Xfinity Mobile via chat.
- Provide them with the IMEI number of your phone.
- If this is the case, you can keep the SIM card and not return it.
Pro Tip: To find the IMEI number of your phone, simply go to Settings, then General. Tap on About and look for the IMEI number.
Now that you know the Xfinity Mobile return policy, you should be able to return your phone without any issues.
You’re also prepared to deal with fees and other circumstances like not getting a full refund.
Follow this guide, and you should be able to return your phone, get a full refund, and do it all within a week.
You can always contact Xfinity Mobile customer support if you run into any issues.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.