When dealing with an Xfinity mobile website not working error, you need to determine the cause of the problem to select the best solution. Fortunately, we can help you with that!
The most likely cause the Xfinity website isn’t working is connectivity. You may not have Internet or mobile data to browse or open apps.
It could also be due to a networking problem. Next, the settings on your phone may not be up to date.
To clear the Xfinity mobile website not working issue, start by force closing your browser app. If this doesn’t work, try restarting your phone. Turn off your smartphone and wait for 30 seconds. Then, turn on your device again.
Before moving on to the solutions, let us talk about the common causes of an Xfinity website not working. It will help us identify the best course of action to solve your problem.
Why Xfinity Website Not Working
When your Xfinity website stops working, it could be due to several things. The most common culprit is poor connectivity.
Check if you’ve reached your data limit. You may not have enough mobile data to load the website.
1. Internet Outage
You cannot load the Xfinity website on your phone without the Internet. There may be a service outage in your area.
2. Browser Issue
New add-ons/ extensions, modified internet browser settings, and buggy browser cache and cookies can seriously impact the Xfinity website.
3. Networking Problem
Networking problems such as lags, buffering, and no Internet connection are also possible reasons your Xfinity website isn’t loading.
4. Outdated Settings
If your phone software and settings aren’t up to date, the Xfinity website won’t work too.
These are the possible reasons the Xfinity website isn’t working on your phone. Knowing the specific causes, you can choose the best solution to clear the issue effectively.
How to Fix Xfinity Mobile Website Not Working
Similar to our other how-to-fix guides, we recommend you start with the basic solutions.
To fix an Xfinity mobile website not working error, restart the browser app you are using. If this doesn’t work, restart your phone.
If restarting the browser app doesn’t clear the issue, restart your phone to clear apps, memory, and conflicts. You can proceed to the next steps if none of these work.
Solution #1: Power Cycle Your Modem to Refresh Your Connection
Your modem may be loaded with information or has overheated, affecting its performance. In this case, we recommend you power cycle it to refresh your connection.
Turning your modem off can also give you the advantage of an updated IP address the next time you connect.
Here’s how to power cycle your modem.
- Unplug the modem from the power outlet.
- Wait for at least 15 seconds.
- Plug the modem back into the power source.
- Wait for the panel lights to turn GREEN.
- Test your Internet connection.
Note: Test your connection using an Ethernet cable to get a consistently solid network connection.
Solution #2: Use a Different Browser App
The default browser app of iPhones is Safari, while Android devices have Chrome.
If you cannot open the Xfinity mobile website on your phone, it is time to use a different browser app.
There are a lot of different browser alternatives to choose from. Make sure to try it on a browser that you have not used yet.
Here’s how to change the default browser app on your smartphone:
Android:
- Open the Settings app.
- Tap Apps and select Default Apps.
- Tap Browser App.
- Select the browser app you downloaded from Google Play.
iPhone:
- Go to your phone’s Settings.
- Scroll down until you find the new browser app.
- Tap it, then select Default Browser.
- Select a Browser app to set as the default.
- You will see a checkmark to confirm it’s the default.
Note: Before a browser app can appear as an option in your phone’s settings, you must download it from Google Play or the App Store first.
Solution #3: Clear the App Cache and Data of Your Browser
Clearing the app cache and data of your browser prevents you from using old forms and protects your personal information.
It also makes sure that websites load on your smartphone’s browser app.
Android:
- Open the Chrome app and select More options.
- Scroll down and select Settings.
- Choose Privacy in the next menu.
- Select Clear Browsing Data.
- Choose the time frame.
Tip: Ensure all cookies, site data, cached images, and files are selected before hitting Clear Browsing Data at the bottom.
iPhone:
- Go to Settings and open the Safari app.
- Tap Clear History and Website Data.
Tip: To clear your cookies but keep your History, go to Settings, then Safari. Select Advanced, then Website Data. Tap on Remove All Website Data.
Note: Clearing your app cache and data won’t affect the Autofill information.
Solution #4: Switch Off Your VPN Connection
If the Xfinity Mobile website does not load on your phone, one of the culprits could be that the servers have blocked your IP address.
Changing your IP address using a VPN connection will usually do the trick. It’s also possible that you may be abroad and you’re unable to get through Xfinity’s servers.
Here’s how to switch your VPN off on your phone:
- Open your phone’s Settings app.
- Tap Network & Internet, then select Advanced.
- Select VPN.
- Turn OFF that VPN to disconnect.
Note: If you can’t find your VPN, search for VPN. If you still can’t find it, get help from your phone’s manufacturer.
Solution #5: Change Your Phone’s DNS Settings
When your Xfinity mobile website isn’t working on your browser app, the most common reason is a DNS configuration issue.
Whether using a VPN or not, every website has an associated IP address. Change your phone’s DNS settings if your Internet service seems unreliable.
Android:
- Launch Settings and go to WiFi or long-press the WiFi icon.
- Tap Modify Network.
- Scroll down to select the IP Settings menu.
- Change this to Static.
- Change the IP addresses on DNS1 and DNS2.
iPhone
- Go to Settings and tap WiFi.
- Select the connected WiFi network.
- Tap Configure DNS, then Manual.
- Delete the current DNS servers and enter the new DNS servers.
- Tap Save.
Note: You can use Cloudflare DNS by using 1.1.1.1. You can also use Google’s Public DNS by using 8.8.8.8.
Solution #6: Reset Your Phone’s Network Settings
Finally, reset your phone’s network settings. It won’t delete any of your photos, apps, and other data.
All it will erase are your saved WiFI passwords and other network connection information. Plus, it helps your device connect to the Internet again.
- Open the Settings app.
- Scroll and select General Management or System.
- Choose Reset or Reset Options.
- Tap on Reset Network Settings.
Note: Your smartphone will restart. Once it does, your network settings will have been cleared and reset.
If none of the above solutions work, it is time to contact Xfinity customer support. Check for outages or chat with an expert to help troubleshoot your Xfinity mobile website not working problem.
If it’s a hardware issue, we suggest you take your device to the nearest Xfinity location for a replacement.
Read Next: Xfinity Mobile Not Receiving Calls?
Bottom Line
Now you know why you’re facing an Xfinity mobile website not working issue.
We hope our straightforward solutions can help you solve the problem. If none of them works, you can always seek help from Xfinity customer support.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.