Is your Xfinity Mobile not receiving calls problem getting on your nerves? Well, we have the solution you’re looking for!
This issue can manifest in several ways. However, the common ground between all of them is that you’re not getting the calls you’re supposed to.
Whether they all get sent to voicemail or dropped as soon as it rings, you know it’s a problem that needs to be addressed immediately
To fix your Xfinity Mobile not getting calls, you want to ensure it’s not an outage in your area. Eject your SIM and put it back in to refresh the connection with your carrier. You also want to check Call Forwarding if it’s activated. Turn it off right away so you’ll start receiving your calls.
Now that you have a better insight into what’s happening with your phone, we can start by identifying the reasons why this problem can occur:
Why Is My Xfinity Phone Not Receiving Calls
There are many reasons why your calls are not going through to your Xfinity Mobile phone.
It could be a problem with your network or your phone settings. Activating certain features and modes on your phone can stop it from receiving calls.
Here are some of the things that could have happened which can prevent your phone from receiving important calls:
1. Carrier Outage
The cause can be as simple as a signal outage from your carrier. They could be performing maintenance activities, or the service is down.
2. SIM Card Problem
SIM cards can also malfunction. If it’s faulty or inserted the wrong way, your phone will not get a signal from your carrier, preventing your calls from going through.
3. Wrong Phone Settings
Certain modes and configurations can cause your phone to ignore incoming calls.
4. Temporary Network Glitch
Network glitches can happen. It could be caused by your carrier or your phone’s software.
The good thing is that these will be temporary and should resolve by themselves.
We can now proceed to the complete fix guide so you can start getting those important calls!
How to Fix Xfinity Mobile Not Receiving Calls
Let’s take the easy ones off the table before moving on to the rest of the troubleshooting steps.
You want to make sure that your ring volume is not set to mute.
Once you have confirmed that your phone is ringing, we recommend restarting it to eliminate any temporary bugs or glitches.
In case these quick steps don’t work out for you, we can proceed to more in-depth fixes:
Solution #1: Check If Do Not Disturb Mode is Turned On
Modern phones come with a lot of modes that you can put on. One of them is Do Not Disturb.
It pretty much explains itself as it puts your phone in a state that won’t receive calls and texts or display any notifications.
This mode is perfect for playing a game or reading a book. However, it will not permit anything that might disturb you to show up on your phone.
Here’s how to check if your phone is in Do Not Disturb mode:
For your iPhone:
- Go to your phone’s Settings.
- Select Do Not Disturb.
- Check whether you have a schedule set.
- Remove the schedules.
- Toggle the switch to the OFF position.
For your Android device:
- Bring up Quick Settings by swiping down.
- Look for the Do Not Disturb icon.
- You may need to swipe left to navigate to it.
- Tap on it to disable it.
Note: You can fully customize the Do Not Disturb mode by allowing certain exceptions to go through.
Solution #2: Turn Airplane Mode Off
The next mode you’ll need to look into is Airplane Mode.
The difference between it and Do Not Disturb is that Airplane Mode disconnects your phone from all possible connections.
In Do Not Disturb mode, you’ll still be able to see people who called you. However, in Airplane Mode, the calls will not appear in your calls log.
Here’s how to make sure Airplane Mode is turned off:
- Open Control Center or Quick Settings on your phone.
- Find the Airplane Mode icon from the menu.
- Check if it’s turned on or not.
- If it is, tap on it to switch it off.
Note: You can also use Airplane Mode to refresh your connection with your carrier. Switch it on, then wait for at least 30 seconds. Turn it back off again.
Solution #3: Use the Xfinity My Account App
Xfinity comes with an app that you can use to manage your accounts.
It also has features that allow you to troubleshoot issues with your phone and account. One problem that it can resolve is when you’re not receiving calls.
Here’s how to use the Xfinity app to troubleshoot this issue:
- Open the Xfinity app and log in to your account.
- Select the Voice icon at the bottom menu.
- Choose Common Problems & Solutions.
- Tap on the topics that describe your issue.
- Follow the steps to troubleshoot your problem.
Note: The app can remotely restart your modem and other devices, so using it to troubleshoot issues is a breeze.
Solution #4: Disable Call Forwarding
Activating call forwarding is one of the more hidden settings that can cause your phone to stop receiving calls. It’s a handy feature when used properly.
However, if not, it can bring you a lot of headaches. Make sure this is disabled, so your calls are not forwarded to a different number.
Here’s how to disable call forwarding on your phone:
On Xfinity Mobile:
- Log in to your Xfinity account.
- Select the Voice tab and go to Call Forwarding.
- Look for your phone in the device list.
- Toggle the status switch to the off position.
- Open the Settings app on your device.
- Select Phone.
- Navigate to Call Forwarding.
- Toggle the switch to the off position to disable it.
Note: You’ll know that call forwarding is switched on since your calls will ring once, then stop.
Solution #5: Reset Your Phone’s Network Settings
If none of these solutions work at restoring your calls, you will want to perform a network setting reset with your phone.
Doing this should refresh your connections, especially the one with your carrier. Re-establishing this link should route your calls back to your phone again.
Here are the steps to reset your phone’s network settings:
On your iPhone:
- Go to your phone’s Settings app.
- Select General.
- Choose Transfer or Reset iPhone.
- Select Reset.
- Tap on Reset Network Settings.
On your Android device:
- Open your phone’s Settings.
- Select System, then Advanced.
- Tap on Reset options.
- Select Reset network settings.
Note: This also works for tablet counterparts such as iPads and Android tablets.
As a backup, you can also reset your phone to factory settings for a clean slate.
You can also contact Xfinity Mobile’s customer support so they can offer your additional assistance in case you need it.
Read Next: How to Fix Xfinity Mobile Poor Signal?
Now that you know the causes and fixes of Xfinity Mobile not receiving calls, you can get to work resolving it.
Follow the steps closely, and you should be able to receive calls, especially important ones.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.