Are you experiencing Xfinity Mobile poor signal and want to find a solution quickly? You’ve come to the right place! We have the answers you’re looking for!
No matter what you do, you’re not getting enough signal on Xfinity Mobile so you can make decent calls and send messages.
You’re likely in an area that doesn’t get the best coverage. It doesn’t necessarily spell doom for you since we have ways to help you improve it
To improve the poor signal, you’re getting from Xfinity Mobile. You want to select 3G over LTE manually. You can turn Voice and Data switching off, so you stay in the 3G network when making calls. You also want to enable WiFi calling to use the internet for calls instead of your poor mobile signal.
Now that you have a better grasp on this issue let’s look at where this is coming from and then move on to the full fix guide.
There are several culprits that can cause a weak signal on your Xfinity Mobile.
Network outages and maintenance activities can certainly cause you to experience this issue. You can also control certain aspects, like using different settings on your phone.
Here are the problems that could have occurred that are causing this problem:
1. Weak Coverage
Weak signals can simply mean you’re in an area not covered well enough by Xfinity Mobile.
2. Signal Interference
Many things can cause interference that can present as a poor signal issue. Physical barriers like walls and buildings can block out signals.
Devices like microwaves and baby monitors can also mess with the mobile signal from your carrier.
3. Not using Optimum Settings
If you are experiencing poor signal with Xfinity Mobile, you can tweak certain settings on your phone that can significantly improve call quality.
They do provide you with options within their network.
4. Hardware Issues
Sometimes, it’s not your network. Certain hardware components can fail on your phone, making it hard to detect the signal from your carrier.
These are the problems that are going to have a massive impact on your signal quality from Xfinity Mobile.
We can now proceed to the troubleshooting steps so you can fix this problem as soon as possible!
You want to make sure that you’re not dealing with a glitch or bug on your phone.
To eliminate this possibility, we recommend restarting your phone. It also helps to reseat the SIM Card to rule these minor causes out.
If you’re still experiencing weak signals on Xfinity Mobile, it’s time to bring out the big guns which will help you take care of this problem quickly.
Believe it or not, there’s a ton of interference causes in and out of your home.
If you live in a city with tall buildings, some of them could block the signal causing you to receive a weak one compared to everyone else.
You want to look around your area and see which part offers you the best signal.
Here’s how to find better coverage in your home:
- Go outside and check your signal after 2 minutes.
- Move to a different location in your home.
- Stay away from microwave ovens and baby monitors.
Note: You will need to wait at least 2 minutes to confirm the signal strength in a particular area in your home.
Tip: If you’re experiencing a weak signal even outdoors, consider getting an outdoor antenna and signal booster.
You want to make sure not to confuse your phone by manually choosing the carrier you want to connect to.
Although this is automatically controlled by the SIM card you have on, sometimes it helps to specify it so your phone locks into your carrier and does not try to connect to others.
Here’s how to select your carrier on your phone:
- Go to your phone’s Settings.
- Select Mobile Data.
- Choose Mobile Network.
- Switch off the Automatic option.
- Select Xfinity Mobile from the list.
Note: Don’t forget to switch this back to Auto whenever you use a different SIM card on your phone.
If your problem with poor signal is specific to LTE, you will want to select 3G for a more robust and reliable signal.
This is handy when making a voice call since this will ensure the best signal possible.
Here’s how to switch to the 3G network:
- Go to your phone’s Settings app.
- Choose Mobile Data, then Mobile Data Options.
- Tap on Voice & Data.
- Set your LTE to Data Only.
Tip: Doing this forces your phone to use the 3G network. It’s not the fastest for data use, but it should improve call quality instantly.
If the signal is too spotty and you want to make a call, there’s still an option.
You can use your phone’s WiFi calling feature if you have stable and reliable internet. Xfinity Mobile supports it and allows voice over IP calls on their network.
Here’s how to enable WiFi calling on your phone:
- Go to your phone Settings app.
- Select Cellular.
- Select WiFi Calling.
- Tap on WiFi Calling on this iPhone.
Note: You will need to confirm your address so you can use WiFi calling to call emergency services in your area.
There are also instances when your phone’s software can cause the network issues you’re experiencing.
You don’t necessarily need a software reset, but you will certainly have to do a network reset.
Doing this should clear out any incompatible settings you have set that are causing the poor signal problem.
Here’s how to reset your phone’s network settings:
- Open your phone’s Settings, then go to General.
- Select Transfer or Reset Device.
- Tap on Reset.
- Choose Reset Network Settings.
Note: This will clear your network settings, including WiFi, Bluetooth, and Cellular. Restart your phone so that it can download Xfinity Mobile’s network settings.
Outdated software can also cause weak signal reception on your phone. This is especially true if you have not updated your phone.
It can cause some networking components not to work properly.
The good news is a quick software update should resolve this and get your phone picking up great reception.
Here’s how to upgrade your phone’s software:
- Go to your phone’s Settings.
- Select General.
- Choose Software Update.
Pro Tip: You can also activate automatic software updates, so you don’t have to check for updates every time.
Note: The sign that you need to upgrade your phone’s software is that you’re suddenly not getting your usual signal strength even though you haven’t changed location.
If you suddenly experience poor signal coverage, you can contact Xfinity Mobile customer support to check for maintenance activities or outages in your area.
They should be able to help you figure out what’s causing the issue, whether it’s on their end or an issue with your phone.
Now that you know the various causes and fixes for Xfinity Mobile poor signal, you should be able to follow these steps and resolve them in no time.
You can always contact customer support to confirm any coverage issues from your carrier.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.