Are your Xfinity HD channels not working and you don’t have a clue on what to do to fix it?
Just like you, a lot of Xfinity users and subscribers are having problems accessing their channels.
So, worry not, because, in this guide, we’ll go over this issue comprehensively!
We’ll be discussing the usual causes of why Xfinity HD channels don’t work, and, along with that, we will give you the complete list of steps on what you can do to fix it!
If some HD channels on your Xfinity aren’t working, check if you’re subscribed to the channel you want to access. Double-check if your TV is set to the correct input. If required, power cycle your Xfinity box and ensure that all cables and connections are connected properly.
For you to be able to fix it properly, it’s just right to be aware of what’s causing this problem to happen in the first place.
The reason for this isn’t just one. In fact, a myriad of users has varying reports, each being different.
But we’ve come and gathered the most common reasons why Xfinity HD channels aren’t loading or working.
Some of them include:
- You’re subscription does not include the channel/s
- Incorrect TV input
- Outage or maintenance concerns
- Wires, cables, and connections aren’t plugged in properly
- Overloaded box
- Hardware problems
So, if you find your Xfinity HD Channels not working sound only, these are the most common reasons.
The difficult thing about it is that they can happen all randomly – yes, these things can happen all at the same time!
Luckily, the guide we’ll present to you is a complete one that can address all these possible causes!
In this comprehensive step-by-step tutorial, we’ll be sweeping every possible cause.
We’ll try to solve it from each of their strands, so you’re not left with any problem.
The first thing you want to check is your subscription. It’s possible that the reason you can’t access HD channels is because you’re not subscribed to it properly in the first place.
So, what you want to do is to ensure that your subscription includes the channels you’re trying to access.
You can do this by checking your online billing statement or by accessing manage my subscription.
Whether you have physical or online billing, you’ll be able to see the level of subscription you have with Xfinity. You simply have to get your latest bill and go to the Services part.
Check what subscription you’re under and cross-reference it with what’s included in the package via the Xfinity website.
You can also check if by checking your subscription.
- On your TV, go to Your Network > On Demand.
- From there, select Networks > Subscription Add-Ons.
- Then, select Manage My Subscription.
- Search for the channel in question and check if it’s part of the package.
When you’re certain that the problem isn’t with your subscription or how it’s set up, the next thing to check is the input of your TV.
Sometimes, we often forget that our televisions have many different inputs, causing confusion.
Here’s how you can check if you’re on the correct Input/Source of your TV.
- Grab your TV’s original remote.
- Then, select Input or Source.
- Check if you’re on the correct HDMI port where the box is connected to.
QUICK TIP: If you’re seeing the Xfinity user interface (UI) on your TV screen, then you’re most likely on the correct input.
Before we go on any further, check if there’s maintenance or an outage going on with Xfinity’s servers.
You can do this in a few different ways, but the fastest and most reliable method would be to check Comcast’s Status Center.
Follow these steps to do this properly:
- Log into your Xfinity account.
- Scroll down to Services > Overview > Status Center.
- Then, select the Devices tab.
- From there, the system will tell you if there’s an outage or maintenance going on.
- The service will be in the red color if there’s a problem; otherwise, it wouldn’t have any color.
Alternatively, you can also use Comcast’s Outage Map to track and trace an outage.
In the Status Center, tap on View Outage Map and wait for the map to appear.
Type your address and wait for the system to load the information up to know if your area is currently under a service outage or a system update.
What you want to do next is power cycle your Xfinity box.
Some of you may argue that power cycling is as simple as restarting it via the remote or the panel, but that does not drain all the power inside the box.
To perform a more thorough and comprehensive power cycling, power the Xfinity box off completely. Then, unplug it from power.
Wait for up to three (3) minutes, and plug it back in again, and turn its power back on.
Before turning it on again, though, you want to ensure that all wires and cables are inserted and connected properly.
Improperly connected and plugged-in cables can cause problems like distortion, blurred picture quality, inability to access, etc.
So, while turned off, detach or disconnect all cables and connect them back into their respective ports securely and properly.
It can also help to reroute the HDMI port to another port on the back of your TV. This is to test out the HDMI port where it’s currently connected to.
QUICK NOTE: When you do this, just make sure that you’ll switch the input to the correct HDMI port.
Last, but most definitely not least is to force an update of your Xfinity box’s firmware.
Although these boxes update automatically, mishaps could happen; they might not push through with the update on their own.
To do the update manually, here’s what you need to do:
- Ensure that the remote has batteries.
- While pointing at the box, press [UP], [UP], 2, 3, 4, 7, 6.
- Then, wait for the system to recognize this action.
- Go through the guided setup or the on-screen commands.
That’s it! That’s the comprehensive take of how you can troubleshoot the problem if your Xfinity HD channels aren’t working.
If you followed this 5-step process and you’re still unable to access some or all Xfinity HD channels, the next best thing to do is contact Xfinity’s customer support team.
Reach out to them via their hotline or their chat support. Inform them of the steps and actions you’ve already done so they know what further steps to take.
Thus, to troubleshoot the problem of why your Xfinity HD channels aren’t working, check your subscription and the source/input of your TV. Then, double-check for any outage or maintenance updates. Power cycle the box and reinsert all wires and cables. Then lastly, force update the box’s firmware.
With this guide, you’ll learn the steps to take in case you find your Xfinity HD channels not working.
This problem is similar to a lot of other issues or concerns regarding Xfinity HD channels, so you know what to do if you encounter these types of problems again in the future!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.