If the voice command not working on Xfinity remote is your problem, do not worry.
There are surefire solutions to help you get back to directing your remote control in no time.
First, let us discuss the possible reasons behind your Xfinity remote not catching your voice instructions.
Dead batteries are the most likely culprit of your Xfinity remote not working properly. Check the batteries and make sure they are not a bad set or expired. Change the batteries with a brand-new pair to eliminate the issue. If batteries are not the issue, reboot the remote.
If you encounter a problem that involves the voice command not working on your Xfinity remote, you must understand the possible causes so that you can easily fix them.
Not Enough Battery Power
Weak batteries may have enough power to work with all the buttons on your remote, but they cannot help when it comes to voice control.
So, even if you just bought your remote control, check the batteries. If you have been using it for a while, it is more reason for you to get a new pair of batteries.
If you cannot use the voice command on your Xfinity remote, the connection may have a problem.
The remote control and the box may be communicating poorly. Fortunately, you can solve this by restarting the Xfinity box and re-pairing it with the remote.
Simply hold down the reset button for 10 seconds.
It is also possible that your Xfinity remote voice command is not working due to an incomplete or incorrect setup. To eliminate the issue, reset your Xfinity remote.
Simply hold down the diamond and triangle buttons until the LED light changes from red to green. Then, press the numbers 9, 8, and 1 and wait for the blue light to flash three times.
The remote will then reset. Keep in mind that you need to re-pair the remote to your Xfinity box when you perform a reset.
It may be a simple process, but you need to reconnect the remote to all your devices and change back all your preferred settings after the reset.
Note: If you are unable to use voice command on your Xfinity, first check the batteries.
Once you rule them out as the root cause, continue with a reset. A reset will optimize your network connection and get your remote working again.
When troubleshooting the voice command on Xfinity remote not working issue, first, make sure that the device has no physical defects.
If you see signs of damage, get your remote repaired. If there is no internal or external damage, go through the following solutions to fix the issue.
Solution #1: Unplug Your TV Box to Reset the Connection
After checking for dead batteries and physical damage, if you still cannot use the voice command on your Xfinity remote, try to restart it.
To reset the connection, turn off your device completely.
- Please turn OFF your Xfinity box and unplug it.
- Wait for a few minutes.
- Make sure all cables are tightly secured.
- Press and hold the power button in front of the TV box for 10 seconds.
- Your Xfinity TV box will automatically restart.
Note: If the issue persists, try restarting the other devices connected to your Xfinity remote. It will refresh the connections and may resolve the issue.
Solution #2: Re-Pair the Remote and the Box
“My voice command is not working on my Xfinity remote.” Suppose you are still facing this issue.
You can try another simple solution: to unpair and re-pair your Xfinity remote and TV box again.
- Press the Setup button and hold it down until the LED light turns green.
- Press the buttons 9, 8, and 7 in the correct sequence.
- Press Setup again, and then press the Xfinity button when the light turns green.
- Follow the prompts on your screen to complete the re-pairing process.
Note: Try using the voice command again and see if it works. If re-pairing your Xfinity devices do not work, there may be something wrong with the voice control configurations.
Solution #3: Check Your Voice Control Settings
An incorrect setup might be the reason the voice command is not working on your Xfinity remote.
You can eliminate the problem by simply toggling the voice control settings.
- Go to the home page and press the Flex button.
- Click the small gear symbol on the upper left corner using the arrow button.
- Under the Settings menu, scroll down to Remote Settings.
- Find Voice Control and toggle it ON.
Note: If you have the wrong configuration, reset the remote. Once the window appears on your screen, enter the three-digit code to set up your device again.
Solution #4: Replace the Batteries on Your Remote
Even if you have a brand-new Xfinity remote, do not eliminate bad or dead batteries as the cause of voice commands not working.
Replace the batteries on your remote if the buttons work, but the voice control doesn’t.
- Press the tab on the back of the remote, then pull it up to open the battery compartment cover.
- Remove the old batteries.
- Insert the new pair of batteries, matching the negative (-) and positive (+) symbols.
- Slide the cover back until you hear a click.
Note: The tab that opens the battery compartment will take a bit more effort the first time you open it. Make sure to push on it hard enough so you can slide the cover open.
Solution #5: Contact Comcast Customer Service
If none of the above-stated solutions work, you have to consider the slim possibility that you received a faulty device.
You can contact Comcast customer service for further assistance. A representative will check your device. Once confirmed that it is defective, you can ask for a replacement or a refund.
Above are the simple ways to fix the voice command not working issue on your Xfinity remote. If the main cause of the problem is dead batteries or a wrong setting, you can solve it without the help of a professional.
However, you need to contact customer support if the issue is more complicated and requires the replacement of the device.
If the voice command on your Xfinity remote is not working, check the batteries. Bad or dead batteries can cause the issue. To fix it, replace the dead batteries with brand new ones. Simply open the compartment cover at the back, pull out the old batteries, and change them. Then, slide the cover back. If you don’t find dead batteries, reboot the remote.
If you have a voice command not working on Xfinity remote problem, you’ve come to the right page.
This article will help you understand the issue and provide you with reliable solutions to fix it.
Suppose the voice command on your Xfinity remote does not work even after trying out all the above-mentioned solutions.
In that case, it is time you consider reaching out to Comcast customer support. They can diagnose complicated issues and offer you long-term solutions.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.