Xfinity Flex Setup Not Working? Here’s How to Fix!

Is your Xfinity Flex setup not working? Are you having trouble activating your streaming box?

Don’t worry, in this guide, we’ll be detailing the causes of why this is happening as well as the complete solution to it!

If your Xfinity Flex setup is not working, make sure that it’s connected to the internet. You can try hooking it up directly to your modem via an Ethernet cable. Then, restart your Xfinity Flex and try again.

Just like you, many people come across this dilemma. So, in this guide, we’ll be giving you the complete steps on how you can get it to work!

Before we get to that, though, it’s important to understand what the usual causes of this are.

Common Issues Why Your Xfinity Flex Setup is Not Working

There’s a myriad of reasons why your Xfinity Flex setup isn’t working. In fact, there’s a chance that it isn’t just caused by a single problem.

Among the most common of these causes are the following:

• The remote isn’t properly setup
• Your Flex isn’t connected to a stable internet or WiFI network
• The connections or cables aren’t properly plugged in
• Hardware problems (remote control or the Flex Box itself)

It’s a lot to take in, we know, but don’t worry, because, in this tutorial, we’ll be tackling all these possible causes to see what’s really causing this to happen.

So, sit back and relax as we give you the correct method on how to setup Xfinity Flex!

How to Fix Xfinity Flex Setup Not Working

Whether it’s the Xfinity Flex voice control setup not working or if you’re experiencing it with the regular remote, this tutorial will be your complete guide!

Step #1: Check the Remote

In order to set up your Xfinity Flex Box, you need the remote. Therefore, if the remote is not functional, it might be where the problem lies.

First, check if you’ve properly inserted the batteries on the remote. If you have a new pair of batteries, you can install them on the remote so you’re sure that it isn’t the problem.

Then, check if the LED indicator on the remote blinks when you press a button. If it does, it’s good. Otherwise, it could be a hardware problem.

Step #2: Connect Your Flex to a Stable Internet Connection

The next step is to ensure that your streaming device is duly connected to a stable internet connection.

Check your modem/gateway or your router to see if it’s connected. If not, perform a power cycle by unplugging it from power for about 15 to 30 seconds before plugging them back in again.

You can also contact your internet service provider to inquire if there’s any type of outage happening.

It’s also worth noting to check and see if the streaming device is within range of the modem/gateway.

Step #3: Try a Wired Connection

Then, you can try connecting the Flex to your modem/gateway directly via an Ethernet cable.

A lot of people found this to be the solution they needed. So, hook your Xfinity Flex up to the internet by plugging the Ethernet cable in the port at the back of the streaming device.

Step #4: Restart Your Xfinity Flex Box and TV

The next step is to restart your Xfinity Flex Box. You can do this by removing it from power, either by unplugging it from the wall outlet or by unplugging the USB type-C cable from the back of the device.

You need to unplug the HDMI cable that’s connected at the back of the streaming device, too.

Step #5: Reset Your Xfinity Remote Control

Then last, but most definitely not least is to try and reset your Xfinity remote control. Here’s the process of factory resetting your Xfinity Voice remote control.

Factory Resetting Xfinity Voice Remote (With Setup Button)

If you have a remote that has the setup button, here’s the guide you have to follow:

1. Press and hold the [SETUP] button on the remote.
2. Keep it pressed until the LED indicator changes from the color red to green.
3. Then, press the numbers 9-8-1 in sequence on the remote control.

You’ll know that it’s reset when the LED indicator blinks twice in the green color.

Factory Resetting Xfinity Voice Remote (Without Setup Button)

If you have a remote that does not have the setup button, here are the steps:

1. Press and hold the triangle or [A] and diamond or [D] at the same time.
2. Keep it pressed until the LED indicator changes from the color red to green.
3. When that happens, press 9-8-1 in sequence.

You will know that the remote has been reset when the LED indicator blinks three (3) times in blue.

After you reset your remote, try to initiate the setup of your Xfinity Flex again! That should be enough to get the device working!

It’s Still Not Entering Setup, What Should I Do?

Is the problem still there even after you follow the process? If so, then give Xfinity’s customer service department a call.

Tell them that you’re trying to set up your Xfinity Flex Box but it’s not working. Furthermore, let them know that you’ve done all basic troubleshooting steps for them to be able to give you a more precise and accurate solution faster.

If they deem that it’s a problem that can be fixed by a technician, they’ll let you speak with one. Otherwise, they’ll suggest that you go for a replacement of the complete Xfinity Flex Box package.

If your Xfinity Flex setup does not work, check the remote control and see if it’s what’s causing the problem. Then, check if your streaming device is duly connected to the internet. Perform a factory reset of the remote control if necessary.

Read Next: Why is Xfinity Flex Stuck on Welcome Screen?

Bottom Line

A lot of people have the misconception that if the Xfinity Flex Box setup is not working, there’s already a problem with the unit.

We hope that with our guide, you’ve been enlightened of all the possibilities on why the setup fails when you attempt it. And if you initially thought that you’re required to have the advanced and technical knowledge to solve it, you don’t!