The Xfinity Beta Error 500 mainly appears on Roku Streaming Devices!
In this guide, we’ll learn the reason why Xfinity Beta Code Error 500 appears and discover the best ways to address the problem.
This short guide only takes 5 minutes to read so stay with us!
When XfinityCode Error 500 appears, users need to restart their Roku Device as well as the Network Modem and test again. In case that doesn’t work the Xfinity Stream app should be Uninstalled and then cleanly installed for a fresh start.
Let’s next explore the reasons why Xfinity Error 500 appears in-depth:
Why Xfinity Stream Beta Error 500 Appears?
Before we jump into the solution guide we need to take a quick look at what’s causing the problem so we can have a better understanding of the error code 500.
The most common reason why error 500 appears is that the app can’t be reached from the device.
Here are ALL possible reasons why the error 500 appears:
- Corrupted Xfinity Channel Installation
- Xfinity Beta App not Activated
- Roku Streaming Device Issue
- Lost WiFi/Internet Connection
- Terms of Activation not accepted
Besides the above-listed causes, there are also other things that can go wrong, so we strongly suggest keeping up with us and the solution guide below.
Let’s learn how to solve the problem!
How To Fix The Xfinity Beta Error 500 In Minutes!
To solve the problem with the Xfinity Beta Stream App on Roku, we’re going to undertake a list of solutions that take no more than 5 minutes!
With a little luck the problem will be gone before the end of this guide so let’s not lose any more time and jump right into the first solution.
Here’s how to solve Error 500 on Xfinity Beta App in no time!
Solution #1 Sign Out/In Xfinity App
When the Xfinity Stream Beta Error 500 appears only while watching Live TV or on-demand content, the problem is highly likely to be related to the connectivity.
Before we target the connection issues, however, we need to test the simplest solutions first!
- Select Settings in the Xfinity App then choose Sign Out.
All you need to do next is re-activate the Xfinity Stream App again. In case a “Let’s get started!” screen appears as well as a 6-digit activation code you’ll need an Android device.
To get the app activated on your Roku, the code has to be inserted into the mobile app.
Shortly after you’ll be able to log in to your Xfinity Account and start streaming.
Note: You need to select “Yes” on ALL Terms of Activation!
Solution #2 Reboot Roku Device!
The next step is to check whether the problem with the Xfinity Beta App and Error 500 appears because of the Roku Streaming Device.
It does not matter whether you’re using a Roku TV or a streaming stick, we need to refresh ALL services by performing a power circulation.
Here’s how to power cycle your Roku device:
- For Roku Streaming Stick simply unplug from the HDMI for 2 minutes
- For a Roku TV, users need to unplug the power adapter from the wall
This will guarantee that the device has been power cycled, therefore everything can start fresh.
Test whether the Xfinity Beta App is now working and whether Error 500 is still there.
In case, however, the problem persists, perhaps something is wrong with your Network Router!
Let’s learn more!
Solution #3 Restart Network Router
When access to the Xfinity Servers cannot be established for one reason or another, Error 500 is what most users see.
In this solution, we need to inspect whether everything with your Router/Modem is OK, and possibly resolve any potential issues.
Let’s jump right in!
- Turn OFF your Network Router and Modem.
- Unplug the Power Cable from the wall outlet.
- Disconnect the Coax cable from the modem.
- Wait for at least 2 minutes for the devices to discharge.
- Reconnect ALL cables tightly.
- Turn ON your Network Router and Modem.
Now that the network devices have been restarted, it’s time to test whether our Xfinity Stream Beta application is now going to work.
Restart the channel and test if Error 500 will not appear, both when you’re opening the app and when you’re streaming content.
Tip: Test your WiFi connection with a different device to determine any issues!
Solution #4 Re-Install the Xfinity Channel
Based on the many user complaints about Error 500 the supplied by Xfinity Beta App for Roku, we’ve designed a reinstallation method that we believe will definitely help.
We’ve created a step-by-step guide, to perform a clean reinstallation on the Xfinity app (channel) on Roku!
Here’s how to Uninstall and then Install the Xfinity Beta App on Roku:
- Select the Xfinity Beta Channel from the Home Screen.
- Press the “*” button to select the Remove Channel.
- DON’T SKIP: Restart your Roku device.
- Install the Xfinity Beta Channel back.
- The channel will be inserted at the end of the grid.
- Log in to the Xfinity Beta App and test.
Now that the Xfinity Beta Channel is freshly installed on your Roku, test whether Error 500 will still appear and in case it does, you’ll definitely need to read the next solution!
Let’s jump right in!
Solution #5 Use The Roku App!
A really effective solution has been reported on the Error 500 discussions that managed to help quite a few people to get the Xfinity Streaming App going on Roku.
Instead of removing and installing the app through Roku’s settings, we’re going to download and use the Roku App!
You’re going to need an Android device for the steps below! iOS is not supported.
Here’s how to Remove/Add the Xfinity Streaming App via the Roku app:
- Open the Roku Mobile App on your Android device.
- Sign in to the same Account as your primary device.
- Remove the Roku Stream Beta through the Roku App.
- Open the Roku Channel Store and download the Xfinity Beta for free.
- Sign in to the Xfinity Beta App.
- Insert the code on your TV screen.
In case the Activation Code appeared, then you’re one of the lucky ones! This solution truly helped and you’re ready to jump into your favorite content.
However, in case the issue persists anyway, what we’re going to do next is learn how to get in touch with a professional for help!
Xfinity Beta App Error 500 Is Still There!
The next best step would be to seek help from a professional to troubleshoot our problem.
In case nothing in this guide managed to help and error 500 still appears when you attempt to open or watch content on your Xfinity Stream Beta App, we need to report the problem!
- Go to the Xfinity Contact Us Page, to select a way to contact them!
You can chat with a helper on their Discord server or use Social Media tools such as Messenger, Twitter, or even on Reddit.
In case you need additional help you can read about the current state of Error 500 on their Support Forums and how other people address this problem!
Quick Recap:
Thus, the reason why Error 500 appears on the Xfinity Beta Stream app on Roku is that the activation did not pass or the Chanel installation was not carried out correctly. We’ve also learned that to solve the problem we need to address each possibility individually.
Read Next: How to Fix Xfinity Stream Error TVAPP 00114?
Final Thoughts:
Now that we’ve learned why Xfinity Beta Error 500 appears and how to solve the problem in no time we can enjoy our favorite shows and streams.
In case, however, the error 500 appears every now and then, we need to check whether our internet is intact first!
For more help, we can always contact Xfinity Customer Service and report our problem and for more relevant posts such as this one, check our blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.