Unable to log in and getting “Xfinity app sorry we’re having some trouble”? This is the fix!
The category of possible problems that could affect your mobile Xfinity app is a wide one. From internet problems, all the way to software issues with the Xfinity app.
Today, we’re here to guide you through a complete troubleshooting guide to get this problem resolved!
The “We’re Having Some Trouble” Xfinity error, can be fixed by clearing the app cache of the platform and reconnecting your device to the internet.
After that, update the version of the Xfinity app, check for possible Xfinity outages, and reinstall the mobile platform.
Let’s learn all about this error and why is it occurring before we review the solutions in depth!
“Sorry We’re Having Some Trouble Xfinity App” – Explained!
When Xfinity gives you the “Sorry, We’re Having Some Trouble” error code, you’ll usually remain signed out of the app.
This problem is often related to the strength of the internet connection, Xfinity platform condition as well as the app undergoing certain development.
To summarize all of the possibilities for this error, check out the following list:
- The App Cache of the Xfinity App Has Been Overfilled
- There’s a problem with your Xfinity Registration
- Your Mobile Device Has Been Signed Out of the Internet
- There’s a Maintenance or an Outage with the Xfinity Mobile App
- You’re Using an Outdated Version of the Xfinity Platform
However, knowing this won’t really take us far, so let’s proceed with the troubleshooting guide!
How to Fix the “Xfinity App Sorry We’re Having Some Trouble” Error Code?
We’re now moving ahead to discuss the fundamental troubleshooting methods, commonly implemented with this problem.
Stay with us throughout the rest of the guide and make sure you try out everything you see in the guide, to achieve success in resolving the problem.
Let’s roll in!
Solution #1 Close the Xfinity App & Reboot your Device
A straightforward way to target the issue with the Xfinity platform is to restart the service and then perform a reboot on the associated mobile device.
It is possible that your mobile device has encountered a fatal error that’s preventing you from signing in to the Xfinity application.
- Rebooting most mobile devices is done by holding the Power Button!
Follow these necessary instructions, to restart the Xfinity app along with your device:
- Use the Home Button of your mobile device to exit the Xfinity app.
- Once at the homepage of your phone, press and hold the Power Button.
- Wait for the power menu to appear.
- In the available power options, select “Reboot”.
- Wait for your mobile device to complete the reboot.
- Launch the Xfinity App, once your phone has started up.
If holding the power button didn’t bring out the power menu, you’ll have to software reset your device. On most devices, a reboot can be achieved by going to Settings > General > Power.
Note: In the “Power” page within the settings of your phone, select “Restart/Reboot”.
Solution #2 Inspect the Internet Connection
The Xfinity mobile application is a service that requires an active and reliable internet connection.
If no internet is being supplied to your phone through its WiFi connection, you could straight away tell what the Xfinity “Sorry, We’re Having Some Trouble” error is caused by.
- To inspect the internet connection, try using other online services!
- Head into the Settings of your phone.
- Go to “WiFi”.
- Locate the connected network (your home WiFi).
- Press the “i” button on the connection.
- Choose “Disconnect from this Network”.
- Once unpaired, reconnect with your home WiFi.
If you’re using mobile data to connect with the Xfinity application, perform the same type of restart, but head to Settings > Cellular > Mobile Data > “ON/OFF”.
Tip: If you're having internet issues on other connected devices, contact your ISP for more help.
Solution #3 Clear the App Cache of the Xfinity App
This problem is often the result of not clearing the app cache of a particular application.
Your phone, as well as all smart devices, store app cache (excess data files) when running an installed application or a game.
- The more you use a certain application, the more app cache it’ll collect!
- Launch the Settings of your mobile.
- Navigate to “Storage”.
- Tap “Applications”.
- Locate the Xfinity app and select it.
- Tap on “Clear Data & Cache” at the bottom of the page.
- (Recommended) Repeat the following steps for all installed apps.
On some smart devices, you can clear all of the apps caches your phone has generated and not only the targeted app’s.
To boost the performance of your device even further, repeat the instructions for clearing the cache, for all apps you’ve installed.
Tip: The cache e must be cleared once every two weeks, or more frequently, based on usage.
Solution #4 Update the Version of the Xfinity App
Not running the latest version of the Xfinity app, could result in some fatal errors that’ll revoke your access to the application.
To address a problem of this kind, you must identify whether there’s a new software/firmware version available for the Xfinity app.
Follow these steps to update the version of the Xfinity mobile app:
- Launch the App Store available with your mobile device.
- Press “Manage Installed Apps” at the bottom navigation panel.
- Scroll down and locate the Xfinity application from the list of downloaded apps.
- Select “Check for Updates”.
- Wait for the check to finalize.
- Tap on the “Update” button to begin the process.
Once the update of your Xfinity app has started, it’ll take around 60 seconds to finalize, based on the download size. Leave your mobile device uninterrupted for the process’s being.
Note: Canceling the update of the Xfinity app will re-upload the old software version.
Solution #5 Test your Xfinity Account
Chances are that there is a problem with your Xfinity account, rather than the application itself.
There’s a way to test if the problem is with your mobile or if your Xfinity account has gotten suspended, as a result of malicious software activity or something related.
- To test your Xfinity account, you’ll need another device (PC recommended)!
Follow these instructions to test if your Xfinity account has been suspended:
- On a secondary device, launch a web browser.
- Go to https://login.xfinity.com/login.
- Do your Xfinity Username and Password at the appointed fields.
- Press the “Sign In” button.
- Check if you’re able to get into your account.
What we’ve tried here is a sign-in attempt through another device or rather browser. Some suspensions could be account or IP-related, based on what problem Xfinity detected within your profile.
If you’ve managed to enter Xfinity through your other device, there’s a device problem.
Note: Fixing device problems with the Xfinity app, most of the time requires a clean reinstall.
Solution #6 Reinstall Xfinity Mobile
As we’ve clarified in the previous method, the only way to address corrupted data problems with the Xfinity app is to Reinstall it.
Reinstalling means removing the app from your device and then downloading it again from the app store.
It’s an easy process, but remember that you should possess your Xfinity login credentials, since reinstalling the app will sign you out (only if you’re logged in).
Here’s how to reinstall the Xfinity app in easy steps:
- Launch Settings on your mobile device.
- Navigate to “Storage”.
- Tap on “Applications” and search for the Xfinity app.
- Once you’ve found it, highlight the platform and select “Uninstall”.
- Wait for the app to be removed from your device.
- Re-acquire the Xfinity platform from the app store on your device.
- Attempt a sign-in procedure…
By reinstalling the app, you’ll also acquire the latest version of the platform, in case you were using an old one until now.
Sometimes the app store cannot detect the latest version of a certain application and you’ll not receive the update patch you should otherwise get.
Tip: Enable “Automatic Updates” for Xfinity tp to receive periodic updates automatically!
To deal with the “Xfinity app sorry we’re having some trouble” error, relaunch the app and reboot your phone afterward.
Another thing to do is clear the app cache of the application and if that didn’t work reinstall the platform, before testing the account.
Read Next: Xfinity Stream App Lagging? – Here’s How to Fix
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.