The Xfinity access not authorized error can be such a pain in the neck.
It’s always frustrating when you’re trying to kick back after a long day and catch up on your favorite shows, but you’re greeted by the error message.
Don’t get all worked up over this issue, though. We’ll help you figure out what causes the drawback, so you fix everything.
To fix the Xfinity access not authorized error, you’ll need to either link your accounts, confirm your subscription package or check for an Xfinity service outage in your area. Contact their customer support if these methods don’t fix the issue.
Now that you have a better understanding of what we’ll be doing, let’s first find out the origin of this problem before trying out the solutions.
This is what could be causing the Xfinity app access not authorized error:
1. Service Outage
When Xfinity services are down in your area, you will experience this problem. Ensure there’s no service outage before carrying out other troubleshooting methods.
2. Mismatched Information For The Same Account
The issue could be mismatched information such as different phone numbers for the same email or different emails for the same phone numbers.
3. Poor Cable Connection
The Xfinity TV box sometimes displays the “access not authorized” error if the cables are loosely connected. You need to properly plug in all the connection cables to get rid of this nuisance.
4. Package Subscription Error
You might be trying to view a channel outside your package subscription.
5. Software Bug
Like any other software, Xfinity’s system can experience glitches leading to the access not authorized error display.
6. Channel Error
The “access not authorized” error is sometimes caused by a flaw in the channel you’re trying to watch.
You can patch up the Xfinity access not authorized problem by carrying out the following troubleshooting procedures:
Before conducting other troubleshooting procedures, you first need to ensure there is no Xfinity service outage in your area.
Manually check for service outages or contact Xfinity for information on local outages. Alternatively, you can view the Xfinity outage map to find out areas where their services are down.
In case a service outage is the cause of the error, you will have to wait until the engineers fix it.
Here is how to check for service outages:
- Sign in to My Account.
- Scroll down to Services on the Overview page and click the Status Center link.
- Tap on the Devices tab.
- Under Common Solutions, tap the Status Center link.
- On top of the page, you’ll see a banner that updates you on any service outages in your area, coupled with customized information and options.
If the outage only impacts one service, that service will show a red status. This means Xfinity is already aware of the outage and working to fix it, so there is no need to contact them.
A green status shows that there are no reported service outages in your area. If there isn’t an outage but you’re still experiencing issues with your services, you can troubleshoot them instead.
Reporting your issue using the Xfinity Status Center can help solve the problem in case troubleshooting fails.
Xfinity professionals will determine its source and come up with more detailed information.
Note: If no outage is detected, you can also click Run Diagnostic Check to diagnose problems with your device that may be causing the issue.
If you are using the Xfinity TV box, you need to plug the connection cables into your TV box properly.
Once you ensure that all cables are tightly plugged in, check if it still displays the “access not authorized” error message.
You can find out your current package subscription by checking your billing statement through My Account.
Here is how to do it:
- Log into My Account.
- You’ll see a list of your past bill statements.
- Click the View PDF link next to one of the dates.
Note: Your package information is listed on page 3 of your billing statement.
As I mentioned earlier, the app can go through minor software issues; that’s why you see the Xfinity app access not authorized error message. Restarting it should effectively fix this issue.
Follow these simple steps to restart the Xfinity app:
- Tap the main navigation menu icon in the top-left corner of the app.
- Scroll down and click the Settings icon at the bottom of the navigation to open your Settings.
- Click Sign Out, then do it once more to continue.
- Log in again after around 10 minutes.
Tip: Close all apps running in the background before signing in.
You can use one Xfinity ID to manage multiple Xfinity accounts or addresses by linking them.
This will eliminate the access not authorized issue since all your accounts have similar information.
Here is how to link your accounts:
- Send an invitation from your primary user account to the new user.
- You will receive an email or text message invitation in the new user account.
- Accept the invitation by entering the primary user’s street address.
- You’ll be triggered to link your accounts if the details (email address or mobile number) match the ones on your Xfinity ID.
- Finish the setup by linking your accounts.
Once all your accounts are linked, you should no longer be seeing the access not authorized message displaying on your screen.
Tip: If you would like to be the Primary on both accounts under the one Xfinity ID, sign in to the user account and transfer administrative rights to another user.
Here’s how to transfer administrative rights to another user in easy-to-follow steps:
- Sign in to My Account as the primary user.
- Click the Users tab at the top.
- Click Edit on the right of the primary user’s name field.
- Now click Transfer Admin Rights.
- Pick the secondary user to want to give the administrative rights to from the menu. You will only see this option if you have secondary users on your account.
- Click Save.
Note: Before you proceed with transfer process, you will need to invite a new user. To do this, click Add a New User next to the drop-down menu.
In short, Xfinity access not authorized error message appears due to a couple of issues such as WIFI disconnection, software malfunction, and dissimilar information for your accounts. Fortunately, linking all your accounts or resetting the Xfinity app will help you restore normalcy.
Now that you know why Xfinity access not authorized message pops up, we hope you’ll be able to quickly and successfully fix this problem with our solutions.
If the hitch continues, the best option will be to contact Xfinity customer service for professional assistance.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.