Wondering what’s causing the Xfinity 1PST error? You’ll find the solution here!
Xfinity users know that this TV service provides excellent cable TV that can compare to online streaming.
However, sometimes when we turn on our cable box an error “1PST” appears leaving users without service and wondering what to do next.
Keep reading to find out!
When an Xfinity 1PST error appears, users need to reconnect the cables on the back of the cable box and make sure that everything is connected properly. In case that doesn’t work, users should perform a power cycle followed by a factory reset on the cable box.
Knowing what the solutions include, let’s learn more about what’s causing the problem!
There are a few well-known reasons why the “1PST” error appears on Xfinity and down below we’re going to unwrap each possibility for you to familiarize with.
Once we know what could be responsible for the error, we can proceed with the best-working solutions later in the guide!
Here’s what is causing the “1PST” error to appear when starting our Xfinity cable box:
The Cable Connections
One of the most frequent causes for the “1PST” error on the Xfinity cable box is wrongly connected cables or simply the wiring is damaged by general tear and wear.
The “1PST” error would appear when the Xfinity servers are under maintenance, therefore, unavailable.
Such outages can continue for up to 24 hours, but there is an easy way users can justify whether that’s the case or not. We’ll learn how later in the guide!
Issues coming from the power source could be responsible for the improper function of the Xfinity cable box.
Power fluctuations could be preventing the cable single, thus error “1PST” would appear.
Software-related Cable Box Issue
Like any other device, the Xfinity cable box utilizes a piece of software that can often glitch or produce bugs that can easily be solved by a special type of restart that we’re about to review!
Now when knowing what’s causing the issue, let’s jump straight into the solutions!
To solve the problem, we’re going to undertake action against each of the above-described causes as well as tackle many other minor possibilities along the way.
To make sure that you’ll solve the problem, follow ALL solutions in their order.
With a bit of luck, the issue will be gone in no time!
The first and one of the most effective methods against issues with almost any device in our household is the so-called power cycle.
This is an advanced type of restart that allows the device to completely discharge, providing the cable box with a fresh start!
Here’s how to power cycle the Xfinity cable box:
- Turn OFF the Xfinity cable box.
- Unplug the power cable from both sides (the Box and Wall Outlet).
- Wait for the device to completely discharge – for 60 to 120 seconds.
- Reconnect the power cable.
- Turn ON the Xfinity Box.
If you’ve waited long enough, the power circulation should have worked. Turn ON the Xfinity Box and check whether the “1PST” error would appear.
In case it doesn’t congratulations!
However, in case the error is still there, jump to the next solution!
Another quick solution before we jump to the next step is to switch the power source.
The best way to ensure the power source is working correctly is to plug in another device such as our smartphone and check whether it works.
Plug the Xfinity cable box directly into the power source and avoid using a power strip!
When you change the power source turn ON the cable box and check whether the “1PST” error will now appear. In case it does to the next solution.
Sometimes, even if rarely, the Xfinity network center could be performing maintenance, which often results in a downtime (outage) of the cable services.
That generally means that not only you but ALL users will be unable to receive a signal for the time being, simply because the signal is not being sent.
There are a couple of ways to check for Xfinity services outage:
- Go to the Xfinity Status Center > Login Your Account > Check For Local Outages.
- From the official Xfinity Support Center > Click The Voice Icon to contact them.
- Use the “Ask Xfinity” to contact a representative via chat.
In most cases, you’ll be informed about the (ETA) Estimated Time of Arrival, but you shouldn’t be surprised if this turns out to be inaccurate.
However, in case there is an outage you can have a piece of mind that the problem is not on your side and the services should shortly be online.
One of the most frequent reasons for the “1PST” error is when the cables are not connected properly or some of the wiring is just faulty.
We can recognize a bad cable by looking at its body and whether there is any visible damage.
In case the cables are alright make sure to reconnect each of them:
- Unplug the “Cable IN” Coax that carries the Xfinity signal.
- Disconnect the “Cable OUT” in case you’re using an older TV connection.
- Disconnect the HDMI cable both from the Xfinity Box and TV.
- Remove the Power Cable from both sides as well.
- Plug the Signal Coax Cable into the “Cable IN” on the back of the Box.
- Plug HDMI or “Cable OUT” depending on the connection you use.
- Connect the Power Cable to a verified power source!
The most important cable connection to focus on is the “Cable IN”. This is what delivers the signal to the cable box, therefore to the TV.
Remember that the Coax cable does not only plugs but screw into the port by rotating the head clockwise until the cable is all the way in.
Tip: Trace the Coax Cable to identify any interruptions!
One of the most powerful solutions known to the user’s community is the factory reset.
This method will completely erase everything from your Xfinity cable box and provide the device with a fresh start which in most cases turns out to be helpful.
Here’s how to factory reset your Xfinity cable box:
- Turn ON the Xfinity cable box.
- Locate the RESET button on the back panel.
- Hold the button for 30 seconds straight.
- When the Xfinity cable box restarts, release the reset button.
When the reset is over, turn the Xfinity cable box ON and check whether the “1PST” error would still appear. In case it does, that wouldn’t be bad news so don’t worry.
You’ll definitely need to contact the Xfinity support team and ask for help since the problem might not be on your side.
Note: The factory reset might take up to 15 minutes, so be patient.
Still not getting a signal? “Is the 1PST” error still there?
Well, in case you’ve attempted everything in this guide and you’re still getting the “1PST” error when you turn on the cable box, there is definitely something wrong with the Coax input.
Again we suggest, unscrewing the “Coax IN” and making sure that the port or the cable is not damaged in any way.
There is always the possibility of the port being obstructed or the cable’s body being damaged, twisted, or interrupted in any variety.
This is what the Xfinity customer service would suggest before sending over a technician!
Tip: When contacting customer service don’t forget to mention everything you’ve tried.
Hence, the Xfinity “1PST” error appears because the cable box is not receiving a signal. Common suspects for this problem are the “Cable IN” Coax connection and the Xfinity servers that can be checked for outages on their official web page.
Read Next: Xfinity Stream Not Working on WiFi?
Now that we’ve learned why the Xfinity 1PST error appears and how to solve the problem in no time, we’re ready to enjoy the cable services.
However, in case the problem is persistent and this guide were unable to help, there is a high chance that the issue is not on your side!
Contact Xfinity customer service and report what you’ve already tried. With a bit of luck, the issue would be gone in a matter of minutes. Good luck!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.