If you see the Xbox app something went wrong prompt, don’t fret – you’re not alone!
This caveat is experienced by a lot of users, and that’s why in this guide, we’ll be focusing on the steps you need to take in fixing this error.
The first step you need to do when you see the “something went wrong Xbox app” prompt is to restart your mobile device. Then, double-check the Date & Time of your PC/laptop or phone/tablet and see if it’s correct. After that, clear the cache and data of the app on your device. Lastly, uninstall and reinstall the Xbox app on your device.
Before going into further detail on fixing this issue, let us first try to discuss a few of the common causes why this prompt appears.
Reasons Why Your Xbox App Displays This Prompt
It can be extremely annoying when you see this message on your screen, but do you know what the causes are?
Here are a few of the most common culprits on why your app is displaying this particular message.
1. Bad Internet Connection
This issue is commonly caused by a problem with the internet connection. Your internet connection could be fine when you’re loading it, but it could have gone bad midway through the completion.
Intermittent or dropping connections can also be a culprit of this dilemma.
2. Incorrect Date & Time of the Device
Having the wrong time and date on your phone or computer can affect the behavior of some applications, especially how they function.
This can cause some geo-reliant programs to think that you’re “cheating the system,” when in fact, you’re not.
3. Full Cache and Cookies
Of course, if you have cookies, cached data, and saved information that does not contribute to the app, they might be the factor causing the program to malfunction.
4. Outdated OS Version
Common usually for Windows 10 devices, an outdated operating system can also cause a lot of unwanted interference with how you use your Xbox app.
5. You’re in a Region Where “Play” is Unavailable
The Xbox Remote Play functionality is only allowed in certain regions. If you’re in a region where it’s not available, you really wouldn’t be able to use it.
QUICK NOTE: Some users recommend using a VPN service for this geographically restricted factor.
These are some of the most common causes of the try again in a bit something went wrong Xbox app.
Don’t be overwhelmed by all these. Our guide will address all these possible causes in one go!
Xbox App Something Went Wrong – How to Fix?
Since the Xbox app is accessible in both computers/laptops and mobile devices (smartphones and tablets), we’ll categorize and divide the guide into two (2), catering to both sets of devices.
Solving the Xbox Something Went Wrong Prompt on Your PC/Laptop
Are you using a desktop computer or a laptop when you got this error? Here are the steps you need to follow for you to fix and resolve the error.
Step #1: Power Cycle Your Modem/Router
First things first, power cycle or restart your modem/router. This will help refresh the internet or network connection you have, freeing it from any discrepancy.
Power cycling your modem, or your router is easy, you simply need to unplug it from power for about 15 to 30 seconds, then plug it back in again.
Wait it out for one (1) to two (2) minutes for it to reinitialize, then test it out using various devices to see if it’s functioning properly.
Step #2: Update Your OS Version
Then, you need to make sure that your computer or laptop’s operating system is up to date.
The process is different per operating system, but the process is technically the same.
To do this, go to your computer or laptop’s Settings/System Preferences > Software Updates > Check For Updates.
If your system is outdated, it will ask you if you want to perform an update. Otherwise, the Update button would be greyed out and disabled.
Step #3: Update Date & Time
Sometimes, we update the date & time of our devices manually, causing them to be inaccurate or far from the time you’re in.
So, double-check if the time and date of your device are actually at par with your current time zone.
To do this, navigate the time and date display on your screen. Do it regardless of the page you’re on.
Then, from there, click on Update Date & Time Automatically. Doing this will update your time as accurately as possible (up to the last second).
Step #4: Run the Windows Store to Clear the Store Cache
Next, try resetting the Windows Store to clear the cache of the most problematic apps within the Microsoft App Store, including the Xbox app.
Follow these steps to be able to do this successfully:
- Press Windows Key + X on your keyboard.
- Then, select (Admin) CMD or Command Prompt.
- Then, lastly, type in wsreset.exe.
This will automatically update or refresh the Microsoft Store, freeing it from all errors and inconsistencies.
Resetting the App Store
If you’re an Apple user and you want to reset your App Store, the process is typically the same. The only difference would be the keys and controls.
Here’s how it’s done:
- Open Finder and press Command + Shift +G.
- Then, locate the file ~Library/Caches/com.apple.appstore.
- From there, erase com.apple.appstore.
- Restart your Mac.
Step #5: Restart Your Computer/Laptop
Lastly, make sure that you restart or reboot your computer to lock the changes in.
No tricks, a simple restart of your device is more than enough to do the trick.
Once all of these are done, your Xbox app should now be working seamlessly again.
Solving the Xbox Something Went Wrong Prompt on Your Smartphone/Tablet
If, however, you’re using a mobile device – may it be a smartphone, a tablet, or any other device compatible with the Xbox app, follow these steps to be able to fix it.
Step #1: Restart Your Mobile Device
The first step in fixing this error on your mobile device is that it needs either a restart or reboot.
Each device is different, so, follow the steps of how you restart your device, respectively.
Step #2: Check Your Device’s Date & Time
Afterward, double-check the Date & Time of your device. Doing this change will depend on the device you’re using.
For iPhones, it can be found under Settings > General > Date & Time > Turn On Set Automatically.
For Androids, you can find it under Settings > Date & Time > Automatic.
Step #3: Clear the Cache Data and Cookies
Then, clear all cached data and cookies of the Xbox app by going into Settings > Apps > Xbox App > Offload App/Clear Cache & Clear Data.
Wait for the process to finish, then proceed to the last and final step, which is…
Step #4: Uninstall and Reinstall the App
To ensure that the app will function anew, perform an uninstallation and reinstallation.
To do this:
- Go to Menu > Apps > Xbox App.
- Press and hold the Xbox App until you see the Uninstall or “x.”
- Click on it and wait for the uninstallation to commence.
- Reinstall it either through the Google Play Store or the App Store.
That’s just about it! That’s the entirety of the process of fixing or resolving the “something went wrong” prompt of your Xbox app, regardless of whether you’re using your computer/laptop or any of your mobile devices.
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To fix the “something went wrong” error, reboot or restart your device first, and check your internet connection. After that, double-check the time & date set on your device and ensure that your region is supported. Clear saved cached data and cookies and then proceed to uninstallation and reinstallation of the app.
Final Verdict
Are you seeing the Xbox app something went wrong prompt and you want to learn the most effective way of solving it?
Don’t think twice about rereading this tutorial because this will be everything you need!
No matter what operating system the device you’re using is on, you simply just need to follow the steps provided and you’ll be able to fix it in no time!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.