“I checked my Cricket account and saw, in red letters, that my account is inactive. I didn’t miss my due date, so why is my cricket account suspended?”
If your Cricket account is suspended, you can no longer make or receive calls and texts or use data.
You can’t also add features until service is restored. This can be very frustrating, especially when you never miss paying your bills.
Find out right now!
A missed bill payment is the most common reason your Cricket account can get suspended. If this isn’t the case, then the problem may be with your automatic payment company. Either your payment is pending, or your Credit card is declined.
Another possible reason is a system error or glitch. Before we move on to the fixes, let us discuss in detail why your Cricket account got suspended.
A suspended Cricket account can be very frustrating, especially if you only have one phone line.
While you can still call 911, you can no longer connect with other people through calls, texts, or social media.
It’s important you get to the bottom of the problem so that you can apply the appropriate solution.
If your Cricket service becomes inactive, it could be due to the following reasons:
1. Missed Bill Payment
You may have forgotten to pay your Cricket phone bill on time. Or, you have multiple lines, and one of them got lost or stolen.
While that line is suspended, you still need to pay for all lines to avoid interruption in service.
2. AutoPay Is Pending
Your payment via AutoPay has been approved but is still in process of being sent out as a wire transfer. The payment should reflect on the next business day.
3. Credit Card Declined
This is a common problem with recurring payments, like your phone bill.
Either your payment cannot be processed, or the transaction is declined by the processor, the gateway, or your bank.
4. System Error Or Glitch
There may be glitches with the Cricket service. Online payments cannot be processed, leading to a missed due date and your account suspended.
Now that you know the possible reasons your Cricket account can get suspended let us proceed to the fixes.
Since you already know the answer to “why is my Cricket account suspended,” we can move on to the solutions.
If your account is already inactive, find out the reason for the suspension so that you can apply the appropriate solution.
One of the primary reasons your Cricket account can get suspended is your payment not going through.
Of course, the most obvious solution to it would be to pay your bill. That’s true, for the most part, but it’s not always the full picture.
If this is the first time that’s happened to you, you can always settle your outstanding balance by paying using Cricket’s QuickPay.
Their online payment portal will take you no more than a couple of minutes to get your payment sorted out.
Here’s how to pay your Cricket balance via QuickPay:
- Go to CricketWireless.com.
- Click on QuickPay on the top menu.
- Enter your 10-digit phone number.
- Type the amount you are going to pay.
- Enter your credit card information, then Submit Payment.
Note: You can also check your outstanding balance on the QuickPay page so you can pay the correct amount to get your service restored.
The first solution is perfect for those times when you completely forgot to pay your bill. With QuickPay, you won’t be able to see how much your outstanding balance is.
Missing out on paying your bill means that you’re only going to be paying the usual. It’s great since there’s no room for guesswork. You just need to pay your monthly due.
However, QuickPay is not going to be your first option if, let’s say, you upgraded your plan and are going to pay a different amount.
Going into your Cricket account will let you know exactly how much you owe so you can pay it correctly.
Here’s how to pay your Cricket balance via your account:
- Sign in to your Cricket Wireless account.
- Select Account Summary.
- Find your Amount Due under Billing, then click Pay Now.
- Choose your payment method and enter your information.
- Review your payment, then click Submit Payment.
Note: You can use PayPal as a payment method when paying your Cricket bill through your account.
This is the same thing as going to your Cricket account, but only through the app.
This method is an excellent alternative if you conveniently install the app on your phone.
It’s pretty much the same as the previous solution, only on your smartphone.
Here’s how to settle your outstanding bills via the MyCricket app:
- Launch the MyCricket app on your phone and sign in.
- Tap the Pay Now button found at the bottom of your screen.
- Select the card that you’re going to use.
- Review your payment, then click Submit Payment.
Note: In cases where you paid less than your balance, you can make an additional payment.
This is where it starts to get a little tricky. Now the first methods are mostly good for when you completely forgot to pay your monthly bill.
There’s not going to be much of a problem there since your bill won’t change much in value.
However, things with Cricket do get tricky when you have AutoPay involved.
AutoPay surely is an excellent feature that allows you to save your payment information and permit Cricket to charge your card every month.
Here’s how to check your AutoPay billing statements:
- Log in to your Cricket online account.
- Go to the My Account section.
- Select Billing History.
- Check your bill and payment history if AutoPay charged your account.
Tip: In cases where AutoPay did not charge your card, you’ll need to pay your bill manually by clicking the Pay Now button.
One particular issue with AutoPay is that it can only charge your card or payment method once per month.
Now, there’s nothing wrong with this, as this is also a security feature so that your card won’t be overcharged.
AutoPay is great if there are no changes to your monthly bill. Getting a new line or upgrading your plan can change all that.
If the timing is right, there can be excesses that AutoPay will not be able to pick up.
In cases where a value less than $10 is left on your balance, Cricket can’t process that.
To resolve this issue and restore your account, you will need to charge your card at least $10 manually.
Here’s how you do it:
- Find out if AutoPay has charged your card for this month.
- If it did, you’d have to pay the balance by selecting the Pay Now button.
- If your unpaid balance is less than $10, we recommend paying $10.
- Check if your Cricket account is restored.
Note: If you have an outstanding balance of $3, don’t worry about the excess since that will be credited to your next month’s payment.
Finally, one of the reasons why your Cricket account can get suspended is when your payment method refuses to work.
Your card could be declined, or your credit card is blocking transactions to Cricket for no particular reason.
If your payments do not go through repeatedly and you need to do it manually, it’s time to change the card that you saved and see if it resolves the issue.
Here’s how to change your card on AutoPay:
- Log in to your Cricket account.
- Go to Account Summary.
- Select Change AutoPay Preferences.
- Update or change your card information.
Note: You can call your credit card to see why your current card is not getting accepted. They can quickly unblock it for you.
That’s how to know if your Cricket account is suspended and how to resolve it. For the most part, it’s all related to payments.
Since Cricket offers different payment options, it can get confusing where to find the issue.
In case none of these work out, you can contact Cricket Wireless customer support to help you get your account restored.
Read Next: How to Fix Cricket Bridge Pay Not Working?
Now that you know why my Cricket account is suspended, you can track it down and fix it.
There’s a good chance that there are a few dollars unpaid from your current bill, so all you need to do is settle it so you can get your account restored. v
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.