Wondering why Cricket Bridge pay not working? Keep reading to learn!
There are quite a lot of possibilities as to why the Cricket Bridge payment would not work and luckily there are twice as many solutions to the problem.
In this guide, we’ll review each possibility and not only determine the problem but also make sure to solve it ASAP!
The Cricket Bridge payment will not work when there are not enough funds available in your financial account or the application performance is poor. Users need to check their payment info and cleanly install the application to carry out the payment process.
Let’s next learn how the payment process should work and whether you’re doing it correctly!
How to Do Bridge Pay On Cricket App?
You can easily pay your Bridge fees through the myCricket Application available for all mobile platforms.
There are plenty of payment methods within the application, such as Credit/Debit cards, Apple Pay, Google Pay, PayPal, Samsung Pay, and even Gift Cards.
Here’s how to perform a Bridge pay through the myCricket application:
- Make sure that the app is installed on your phone and updated.
- Launch the myCricket application.
- Go to “Payments”.
- Check out your pending Bridge fees.
- Press the “Pay” Button.
- Select your payment method and follow the instructions.
Alert: The payment service must have funds to cover your Cricket fees.
The Bridge Pay option within the Cricket application, allows the users to extend their payment duration for up to 7 days.
However, there are certain requirements as to when you could enable this extension and have your billing cycle extended. More about this later.
Here are other ways to pay your Bridge fees:
Method #1 Calling the Bridge Service Number
The Bridge has a service number that will lead you through all of the prompts to complete your payment only by calling.
The number you will have to dial on your phone or other device is 1-800-CRICKET (1-800-274-2538).
Then you only need to follow the instructions and pay your Bridge on Cricket App.
Method #2 Paying Through a Cricket Office
You could also complete your Bridge payment through an official Cricket office in your area. Look up Cricket offices that are near you and give them your number.
The employees in the store will give out the information regarding your fees and what is their payment interval.
If the Bridge pay isn’t working for you, follow the solutions in our guide to resolve the issue:
How to Fix When Cricket Bridge Pay Not Working?
The solution includes a chronological list of methods that will help us not only determine the problem but also find a quick and easy solution. Let’s jump right in!
Solution #1 Add Funds to your Account
The first thing you should make sure of is that the service covering your Cricket fees has enough funds to clear them.
If your credit/debit card or an online payment service registration hasn’t covered the bridge funds, the transaction will not go through.
You can check your Bridge Pay costs in the myCricket app at “Payments”!
In that set of thoughts, you will have to access your bank account or online payment service registration and release enough funds into your financial account to cover your Cricket fees.
Once you have all things set up, head back into the myCricket application and follow the visual instructions to finish your payment. No error is expected at this point.
Notice: Make sure that the Credit/Debit card used is not blocked or temporarily restricted.
Solution #2 Restart myCricket & Device
If you’re attempting to pay your Bridge fees through the myCricket application, you should attempt to resolve the problem by restarting the app along with your device.
This solution has a proven functionality when it comes down to bugs or glitches with the platform.
Follow these instructions to restart your Cricket application and the device:
- On your smart device, hit the “Home” or “Exit” button, while in the myCricket app.
- Hold the Power Button on your mobile device until the power menu shows up.
- In the Power Menu, select “Reboot” to begin restarting your phone.
- Wait for the device to go through the restart cycle and boot back up.
- Once your device is online, open the myCricket app and retry the payment.
Note: When you’re ready, test carrying out the payment process again.
Solution #3 Correct Payment Info
Chances are that your payment info for Cricket Bridge Pay is incorrect. Especially if you’re a Debit/Credit card user, you could get the digits of your card correctly.
There are a couple of important steps and verifications that you’ll need to carry out during the payment process.
If you’re a Credit/Debit card user, double-check the following:
- Correct Credit/Debit Card Number
- Correct 3-digit CVC code!
- Correct cardholder’s Name
For those who use an online payment service, make sure that your account’s credentials are account and then retry the payment.
With some banks, there is a D3D verification code that you’ll need to insert as well as an SMS text message with another verification code.
The Cricket will notify you with a “Success!” screen if the payment goes through!
Note: If you have a payment profile in your browser containing your payment info, make sure to use it in Cricket.
Solution #4 Cancel Any Activated Plan Changes
Since the Bridge pay extends your required payment in the Cricket application for up to 7 days after the expiry period, changes made to your plan will cancel the payment.
Cricket has made it so the users cannot benefit from the 7 days provided by the Bridge service and have features added to their plan or change it completely.
Make sure that there are no upcoming changes or features to be added to the plan!
You can manage your plan in the myCricket application and therefore control what is going on with your subscription and what are the upcoming payments.
Then, test again!
Note: For more clarity regarding your plan’s current situation, it is best to contact Cricket.
Solution #5 Reinstall the myCricket App
If you’re still experiencing issues with Cricket, you should uninstall and then download the application on your device again.
This will refresh your registration, which will hopefully resolve the problems with potential Account Bridge payment issues.
Here’s how to reinstall the myCricket application on your device:
- Open your device’s Settings.
- Go to Storage.
- From the Storage unit, access the Application Section.
- Locate the myCricket app from the list of available apps.
- Uninstall the application and wait for it to be removed.
- Re-acquire the myCricket application from your device’s App Store/Google Play.
- Sign back in and try to pay your Cricket Bridge fees.
Alert: Before uninstalling the myCricket app, make sure that you’ve saved the credentials!
Solution #6 Pay for the Total Next Month
Once the Bridge service is activated, but you do not pay the second fee in time, you will have to pay the total for the next month to restore your service.
If your second payment period has expired without you paying and you’re attempting to only pay the fee of the Bridge service, it will not work.
To resume your service and Cricket plan, along with the Bridge feature, make sure that you’re also paying for the next month of service in advance.
This is the only way to get your plan activated, once the second payment hasn’t been fulfilled in the end-date period.
In addition, make sure that you cover your Bridge fees before the 7 days extension expires, or you will have to cover the second month again.
Tip: Get in touch with Cricket for clarity regarding prolonged payment.
Hence, the problem with the Cricket Bridge payment usually comes from the user’s financial account or payment Credit/Debit card info. We’ve learned that by double checking everything we can easily determine the cause of the problem and correct it.
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Now that we’ve learned why Cricket Bridge pay not working and how to solve the problem in a matter of minutes, we’re ready to enjoy the service once again.
It’s important to always check the available funds in your financial account first when a service payment fails.
We hope that this post was helpful for you and that you’ve managed to carry out your Cricket Bridge payment. For more solution guides such as this one, check out our blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.