Do you want to know why does my T-Mobile app keep stopping? We have the solution for you!
You’re here since you are constantly getting the pop-up that says T-Mobile keeps stopping, and it’s starting to get on your nerves.
If this happens to you, the app is freezing and crashing in the background.
To fix your T-Mobile app that keeps on stopping, the first step you want to do is restart your device. This clears up the memory, which should flush out any errors with the app. If this doesn’t work, you will want to clear the app cache to free up much-needed storage space.
It’s important that we know the causes of this error before attempting a fix. Knowing them will allow you to perform the troubleshooting steps effectively.
Reasons Why T-Mobile App Keeps Stopping
When your T-Mobile app stops, it’s mostly a memory management or storage error.
These can easily cause any app to stop working. However, the T-Mobile app is a bit more prone to these errors that they will disrupt how you use your phone.
Here are the problems that can cause this error with your T-Mobile app:
1. Not Enough Storage
After installation, apps can still save bits of data on your phone’s storage. If you do not have enough, it can cause issues and errors.
It just so happens that the T-Mobile app generates this particular one.
2. Outdated App
If you have not updated the app in a while, software incompatibilities can happen. It may come from your phone’s OS or a different app and will cause an error such as this one.
3. Memory Management
Memory, much like storage, needs to be managed well. Not having enough memory can cause apps to stop working.
4. Software Glitches
Bugs and glitches can happen especially if you have not maintained your device’s software health. Whether it’s with apps or your OS, you need them to be updated.
Now that you know the primary causes of this error, we can move on to fixing it. Let’s proceed to the troubleshooting steps so you can get rid of this error once and for all.
Why Does My T-Mobile App Keep Stopping –
Before you do anything else, the first thing you want to perform is restart your device.
In some way, it’s to clear the memory, but it’s also a way to flush out minor bugs and errors in your apps and operating system.
It usually does the trick, saving you time if it resolves the error.
Now, if a restart does not do the trick, let’s begin working on these steps.
Solution #1: Force Close the T-Mobile App
There are instances when the T-Mobile app is built into your phone and you cannot remove it.
The next best thing to do after a restart is to perform a Force Close. It may not be the same as an uninstall, but it’s certainly close as it resets the app and flushes your device’s memory.
Doing this will improve your device’s stability and resolve crashing problems.
Here’s how to Force Close your T-Mobile App on Android devices:
- Go to your phone’s Settings.
- Go to the Apps menu item.
- Search for the T-Mobile app.
- Tap on it and press the Force Close button.
- Restart your phone.
Force Close on Apple devices:
- Open your App Switcher by swiping up from the bottom of your Home screen.
- Locate the app you want to close.
- Swipe up on the preview of the app.
- Restart your device.
Note: It’s recommended that you close all of the apps to flush your device’s memory completely.
Solution #2: Clear The T-Mobile App Cache
After clearing out your phone’s memory, let’s look at storage space. You should have at least 15% of free space to allow your apps to save data easily.
If an app like T-Mobile has a hard time looking for free storage space to save some essential data, it can freeze or crash, causing this particular error.
Here’s how to clear your app cache on Android:
- Open your phone’s Settings and go to Apps.
- Look for the T-Mobile app on the list of apps.
- Tap on it and then click on Storage and cache.
- Tap on Clear cache.
- Tap on Clear storage.
Alert: This can take a few seconds, depending deleted file’s size. Be patient.
Doing this step will also clear the data like saved passwords. You will surely need to log in using your T-Mobile account again.
Note: There is no similar mechanism for iOS devices. Clearing the app cache on iOS devices is similar to reinstalling the app. We’ll get to that later in Solution #4.
Solution #3: Disable Background Use of the App
If you think closing the app gets rid of it entirely, you might want to think again. It will continue to drain the battery, but it can still connect to the internet and request data.
This is certainly a handy feature for messaging apps. However, you will want to turn it off for apps like the T-Mobile one.
Doing this will limit this type of annoying issue, like displaying a pop-up that says it has stopped.
Here’s how to disable the background use of the app on Android:
- Go to your phone’s Settings menu.
- Go to Connections, then Data Usage.
- Select the T-Mobile app from the list.
- Toggle Allow background data usage to off.
For iOS devices:
- Go to your iPhone’s Settings.
- Select General.
- Tap on Background App Refresh.
- Toggle the switch opposite the T-Mobile app.
Tip: Turning off Background Use for apps can also save your battery life. It’s an excellent way to conserve both data and batteries.
Solution #4: Change the T-Mobile App Settings
The “T-Mobile App Keeps Stopping” error is usually displayed through a pop-up which can get incredibly annoying.
It’s disruptive and can come out without any notice affecting whatever you’re currently doing. There is a way to disable this, and it will resolve this issue in no time.
If none of the fixes have worked for you so far, this is an excellent solution to work on, as it will get rid of that annoying pop-up.
Here’s how to change the T-Mobile app settings to disable the pop-up alerts:
- Go to your phone’s Settings.
- Select Apps & Notifications.
- Choose Special app access.
- Click on Display over other apps. Choose T-Mobile.
- Toggle Allow display over other apps to off.
This will stop this error from appearing. Although it’s more of a bypass, you will still have to find out the root cause of why the T-Mobile app is always crashing.
For the most part, the solutions above will help you fix them.
Solution #5: Update or Reinstall the T-Mobile App
If nothing seems to work and you’re still getting the T-Mobile Keeps Stopping pop-up, you will need to update or reinstall the app.
Updating it will usually do the trick. However, if it doesn’t, you will need to reinstall it, so any bugs in your storage will also be removed.
Here’s how to update or reinstall your T-Mobile app:
- Go to your phone’s app store.
- Search for the T-Mobile app.
- If an update is available, click on the Update button.
- If you have the latest version, click Uninstall.
- Reinstall the app.
Note: It’s recommended to restart your device after you reinstall or update the T-Mobile app.
Read Next: Unfortunately T-Mobile Has Stopped? (Fix Guide)
Thus, you don’t have to worry if you are experiencing the T-Mobile Keeps Stopping error since this is an easy fix. Go to your phone’s settings and disable your apps’ background use. This will stop T-Mobile from requesting information from its servers.
Now that you have an idea why does my T-Mobile app keep stopping and know how to fix it, you can follow our steps.
These are incredibly easy steps, and you don’t even need any technical expertise to get this error resolved.
However, if it continues to bother you after doing these troubleshooting steps, there is an underlying problem preventing you from fixing it. If this is the case, contact T-Mobile so they can offer you more detailed help.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.