It’s rather common for subscribers to get the message “Unfortunately T-Mobile Has Stopped.” And if you’re trying to look for a fix for this, you’re just on the right page!
Our guide has been tailored to accommodate all T-Mobile clients and subscribers experiencing this error.
Not only will we be elaborating what this means or what’s causing it, but we’ll also allot time in fixing this indefinitely.
To fix the T-Mobile Has Stopped error message, power cycle your device and make sure that the operating system is up-to-date. Then, double-check if the T-Mobile app is updated and clear the app’s cache and data. If these don’t resolve the issue, uninstall, and reinstall the T-Mobile app.
Right before we discuss the resolution to the problem, let us first grasp what’s causing this to happen.
Most Common Reasons Why This Error Message Appears
Seeing the “unfortunately T-Mobile my account has stopped” error can be such a nuisance, especially if you want to use it for the time being.
Technology, being ever so complex, can be difficult to understand. That’s why this particular problem can be caused by a lot of different reasons.
But among the most common reasons, according to clients are:
- Crashing/Freezing/Malfunctioning App
- Outdated Device Operating System
- Outdated T-Mobile App
- Corrupted App Data Files/Corrupted App
- App or Program Congestion (Slow Device)
There are a lot of reasons and they’re not just limited to these. These are only the most common ones that users have reported based on their experience.
So, here’s an easy method you can do to get rid of this dilemma.
How to Fix the “Unfortunately T-Mobile Has Stopped” in 6 Easy Steps
Here’s the comprehensive fix you’re looking for that would get rid of the error popping up on your mobile devices.
Step #1: Power Cycle Your Device
The first thing to do is to restart or power cycle your device. Now, the process of power cycling will depend on what device you’re using.
Normally, though, the process of power cycling would be by pressing and holding the lock button and waiting for the slider to come out.
Note: If you’re an iPhone X (and up) user, press and hold the lock button together with the volume down button to activate the reboot or restart.
Step #2: Update your Operating System (iPhone and/or Android)
When it boots back up, the next step is to update your device’s operating system.
There are times when several apps require the latest version of the operating system for them to function like how they should.
Here’s the process on how you can update your device’s operating system (OS) per device:
Updating iPhone OS
- On your phone, go to All Apps > Settings.
- From Settings, go to General > Software Update.
- Then, tap on Update Software.
Note: If the button is not clickable, then it means that your software or OS is up-to-date.
Updating Android OS
- Go to All Apps > Settings.
- From Settings, scroll down and click About Phone.
- If it requires an update, a prompt that says Check For Updates will be there.
- Otherwise, your system is updated.
Step #3: Check the T-Mobile App’s Version
After that, ensure that the current T-Mobile app is on its latest version, too. To do this, go to the Google Play Store or the App Store and search for the T-Mobile App.
If it says Update instead of Open, then it’s not up-to-date and you should update it. But if it’s saying Open without any option to update, then you should be good.
Note: There are a lot of different T-Mobile apps in the market. Ensure that you’re working on the correct app regarding this matter.
Step #4: Force Close the App
After that, the next thing to do is to force close the app. Many people tend to think that closing the app is similar to just minimizing it. But, in reality, it’s not.
To force close an app, you need to close and remove it from running in the background on your device.
For iPhones, you simply have to access the Open Apps View, and then swipe from the bottom going up to close it.
For Android devices, you can do the same thing to close it. But you can also go to Settings > Applications > T-Mobile App > Force Close. This is a better and more formal way to close it.
Step #5: Clear Cache App and Data
When it’s closed, the next step is to clear the T-Mobile app’s cache and data. This allows you to start from a clean slate with the T-Mobile app.
We’ll teach you how to do it if you’re an iPhone user or if you’re an Android user.
Clearing Cache and Data on iPhone (Offloading App)
This process is also known as “Offloading an App.”
- On your iPhone, go to Settings.
- Then, go to General > iPhone Storage.
- Locate the T-Mobile App > Offload App.
- Confirm it by tapping Offload App again.
Clearing Cache and Data on Android
- On your Android device, go to Settings.
- Then, navigate to Applications > T-Mobile App.
- At the bottom, select Clear Cache and Clear Data.
Step #6: Uninstall and Reinstall the T-Mobile App
Lastly, perform an uninstallation and reinstallation of the T-Mobile app on your device. This step is the conclusive action you want to do to finalize everything.
To do this, follow these steps:
- Press and hold the T-Mobile App from All Apps.
- Select Uninstall or the “X” button.
- Wait for the uninstallation to finish.
- Power cycle your device.
- When it restarts, go to the App Store or Google Play Store.
- Download the T-Mobile app again.
By following these 6 easy, yet effective steps, the prompt that says “unfortunately T Mobile My Account has stopped” should not bother you any longer.
You’ll find many guides and tutorials claiming to have fixed the issue, but if you look it up, you’ll see that this guide has been the basis of most of those.
They could’ve tweaked or changed it up a little bit, but this specific method is the brainchild of those.
It’s Still Saying T-Mobile Has Stopped, What Should I Do?
If it’s still stopping, then the issue could be with your hardware. Not all phones are able to handle the processing of the app.
Even if the app has been programmed to be as efficient as possible, some devices can’t just handle it. So, consider checking up on the status and the capabilities of your phone or tablet.
Alternatively, you can contact T-Mobile and ask about this.
But in doing so, make sure that you tell them exactly the fix steps you’ve already done so that if they ask you to do it, they’ll know how to troubleshoot it further.
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Thus, to solve the T-Mobile Has Stopped error, reboot or power cycle your device and then check the version of the device’s OS and the T-Mobile app. Then, force close and clear cache data and cookies, then uninstall and reinstall the app if it still doesn’t work.
If the “unfortunately T-Mobile has stopped” prompt is continuously bothering you and you have nowhere else to go, you can use this guide even for future reference to fix the issue indefinitely.
The next time you find yourself in a similar situation, you’ll be aware of what you need to do to fix and resolve it.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.