Why Does ITVX Keep Crashing? (Proven Solutions!)

Wondering why does ITVX keep crashing on your streaming device? We have the answer…

If the ITVX app is giving you an error upon launching it or the application simply won’t work, it most often is an issue related to the internet connection.

In this guide, you will discover a structured solution that will address all the possibilities at once, without any technical steps!

“The ITVX application may not work due to internet issues, outdated firmware, or software glitches. There could also be a temporary outage on ITVX’s end or corrupted app cache/data.”

Let’s review the cause of the problem in depth!

Why Does ITVX Keep Crashing?

Since the ITVX application is widely used on TV devices, it’s prone to encounter crashes and issues related to streaming on television.

So, let’s take a quick look at the possibilities behind it:

Internet or WiFi-related issues on the playout device.
An outdated firmware of the source device or ITVX app.
A temporal service outage or offline ITVX servers status.
An activated VPN/location-altering service on playout.
App cache corruption or app slow ITVX app performance.
A temporal power or software problem with the source.

How to Check for ITVX Service Outages?

ITVX does not have an official indicator for service outages reported in the last 24 hours.

However, you can test whether the problem is with your device or not by attempting to access the platform through your mobile or any other compatible device you own.

What to Do When the ITVX App Keeps Crashing?

Info: For optimal troubleshooting, follow our steps in chronological order!

1. Diagnose the WiFi & Internet Link!

The primary reason why the ITVX application isn’t working on your streaming device is an unstable internet connection.

The problem can be caused by a fault on the network device’s end such as a bug or simply due to misconfigured network settings on your streaming device.

How to Check Internet Connection On TV?

First, open the Settings on your TV device.
Then, enter “Wireless” or “Connections”.
Tap “Wi-Fi” and scroll to “Available Networks”.
Press on your home network Wi-Fi connection.
Insert the password key and press “Connect”.

How to Check Internet Connection On Mobile?

On Android, go to Settings > “Wireless” > “Wi-Fi” and connect to the network.
On iOS, go to Settings > “Wi-Fi” and then select your home Wi-Fi network.

Tips to Improve Wi-Fi Connection!

Follow these easy steps to improve your connection or fix any network issues:

Unplug your Wi-Fi router from power for 60 seconds!
Reconnect the service cable from the service modem.
Check if your internet fees are paid and accounted for.
Relieve bandwidth by disconnecting unused devices.
Switch to 2.4GHz WiFi instead of 5GHz WiFi network.

Tip: Contact your ISP if you’re also experiencing connectivity issues on other devices!

2. Power Cycle your Streaming Device

It’s not excluded that there is a temporal streaming fault that causes a software conflict in the operating system, which in turn, impacts the ITVX app.

In order to address this as quickly as possible, you’ll have to perform the so-called “power cycle”, to refresh all operational services!

Here’s how to perform a power circulation:

Access the power menu of the streaming device.
Choose the “Shut-Down” option from the menu.
After the shutdown, unplug the unit from the wall.
Wait for 60 seconds with the device unplugged.
Connect the playout device directly to the outlet.
Turn on the streaming device and open ITVX app.

Info: The power cycle process also helps against overheating throttle!

3. Update the ITVX App’s Version/Device

It’s likely that the ITVX app keeps crashing due to an outdated firmware version of the playout device or an outdated ITVX app.

To be able to address both possibilities at once, we recommend performing updates separately, but methodologically.

Note: Your device must be connected to the internet in order to conduct firmware updates!

How to Update the ITVX Streaming App?

Open the content store of your streaming device.
Go to the “Manage Installed Applications” tab.
Scroll down and locate the ITVX application.
Select the app and press “Check for Updates”.
Wait until a new ITVX app version is validated.
Press the “Update” button to start the process.

How to Universally Update Playout Device?

For the exact steps to update your streaming device, consult the user manual.

First, open the Settings of the streaming device.
Go to “System” or “Advanced System Settings”.
Next, navigate to the “Firmware” settings tab.
Then, press on the “Check for Updates” function.
If available, press the “Start Update” or “Update”.

Tip: Periodically update the firmware version of your device and all apps installed.

4. Clear the App Cache of ITVX

The reason why does the ITVX app keep crashing could be due to overfilled app cache.

As the application is occasionally used on your device, excess cache files that pile up in the storage over time can cause performance issues or faults with the startup of apps, including ITVX app.

Here’s how to universally clear the app cache of the ITVX app on most devices:

Navigate to the Settings of your streaming device.
Go to “Applications” or press on “Storage” next.
Next, select the ITVX app from the list of apps.
First, select, “Clear Cache” and then “Clear Data”.

Note: On iOS iPhones, or iPads, go into Settings > scroll down > select the ITVX app > tap “Offload” to erase temporal data.

5. Disband Activated VPN Altering

In some regions, the ITVX app cannot be used with an active VPN service.

If you’ve connected your device to a service that does not match your account’s location, ITVX could detect that and prevent your access to the platform until the original location is restored.

Note: If your device has an in-built VPN, you can find the deactivation option in the settings!

How to Turn OFF a VPN Service?

Any VPN services that did not come by default with your streaming device could be downloaded externally from the content store.

So, launch the VPN app (user interface) of the VPN and press the “power” or “disconnect” icon to turn off the service.

Alternatively, uninstall the VPN app!

How to Turn OFF Smartphone VPN?

In order to deactivate the in-built VPN of your router, follow these steps:

First, acquire the network router’s default gateway code.
Alternatively, follow this hyperlink “http://192.168.100.1/”.
Connect a laptop or a PC with Ethernet to your router.
Paste the default gateway into your downloaded browser.
On the next page, use “admin” to sign in to the router GUI.
Once in the router settings, go to “Connections” > “VPN”.
Check if a VPN is connected to your router and turn it off.

Tip: Do not reactivate any VPN services until the issue with the ITVX app is resolved.

6. Reinstall the ITVX Application!

Perhaps, the issue with the ITVX platform can be fixed simply by uninstalling the platform and then downloading it again.

If there’s a problem with corrupted software data with the ITVX Hub app, a clean reinstallation should resolve any underlying problems preventing your access.

Follow these steps to reinstall ITVX on most streaming devices:

First, open the settings of the streaming device.
Then, go to “Applications” and locate ITVX.
Highlight the ITVX app and choose “Uninstall”.
Wait until the platform is erased from your device.
Go to the content store next and locate the ITVX app.
Press the “Download” button to get the application.
Wait until the ITVX app is downloaded and then installed.
Open the ITVX app and sign into your user account.

Tip: Activate the automatic firmware updates for the ITVX app to always stay up to date!

7. Test ITVX App on Different Platforms

The final, conclusion step, would be to identify whether the ITVX streaming services will work on a different platform.

The ITVX app is available for mobile, gaming consoles, and tablets, as well as for desktops, through an online browser.

Tip: If the issue is persistent, contact ITVX Support for more help!

Quick Recap:

Now we know why ITVX keeps crashing, so power cycle the playout device and diagnose your WiFi and internet connection.

If you’re still encountering crashes, clear the cache of the ITVX app and, if necessary, perform a clean application reinstallation.

Finn Wheatley

Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.