Perhaps you’re asking what equipment do I need to return to Comcast, and if you are, this guide is tailor-fit for you!
In today’s guide, we will be discussing the equipment you need to send back to them!
We’ll clarify all the confusion users and subscribers have about returning equipment to Comcast!
All you have to return are the primary devices like the cable or TV box, remotes, gateways, modems, and routers! You’d have to return the power cord for the device, though.
There’s no need for you to return Ethernet cables and coaxial cables!
When Do You Need to Return Comcast Equipment?
As opposed to what many people believe in, the only reason to return equipment is when you’re cancelling.
But that’s not actually what the case is. As a matter of fact, returning devices and/or equipment can also be because you’re:
Upgrading to a New Plan
There are several devices that wouldn’t be capable of housing upgraded or higher plans.
Therefore, you need a new device for it, and for your current equipment, you need to send it back to the company.
Downgrading to a Lower Plan
On the opposite end of the rope, there’ll be instances where you need to change devices if you’re going to downgrade to a plan that is lower than the current one you have.
So, you have to return your current equipment and receive a new one from Comcast.
Repairing or Replacing Faulty Devices
Should your devices show signs of being faulty and damaged, you can contact the team for a repair, too.
You have the option to send it back to them so they can repair it or replace it if they deem that it’s not anymore repairable, or you can wait for a technician to check on it.
Going with the former is the better option since you don’t have to wait days for it to be fixed and repaired.
Moving Help and Assistance
If you are moving to a new location, you can opt to get moving assistance. This service is something you can take advantage of to help with your moving.
For instance, if you have a TV box, Xfinity modem, or a router, you can contact them about it to help you install it in your new home!
These are some of the most customary reasons for sending equipment back to Comcast. But do you know what you need to return?
What Equipment Do I Need to Return to Comcast?
There are several equipment and devices you need to return if you find yourself in any of the situations above.
- The TV Box (Cable Box)
- Remote Control
- Wireless Gateway
- XFi Pods
- Xfinity Cameras
- Modem and/or Router
- Xfinity Internet Modem
- Xfinity Voice Modem
Do I Need to Return Ethernet and Coaxial Cables?
Several people are wondering if they’re required to bring the cables.
And to answer that question, the only required cable or cord you have to return would be the power cord, since these power cords are specific to the particular device.
What Do I Need to Return Spectrum Equipment?
For your return attempt to be successful, make sure you have the primary device in your hands along with its power cord (if it has one).
Although using the box that came with the device is always better, you can use a cardboard box that’s neat, presentable, and sturdy.
In addition to that, you’d also need the shipping label attached to the outside of the box if you choose to return it via UPS.
Options to Return Comcast Devices and Equipment
Now that you know what specific devices and equipment to return, how can you do so?
Here are the options for returning equipment that you have leased from them!
Step #1: Initiate the Return
You can notify Comcast of the return you’re planning to make and to do that, here are the steps you should follow:
- Log into your Xfinity account and navigate to the Equipment Return page
- Check the tick box of the devices or the equipment you want to return
- Select a reason for the return and choose a return option
Returning via Xfinity Store or Comcast Service Center
You can do it the old-fashioned way and drop it off at a Comcast Service Center or Xfinity Store.
Choosing this option will update your account in real-time; as you leave the store, your status on the system will instantly be updated.
Find an Xfinity Store or a Comcast Service Center by visiting their store locator.
Returning via Local UPS Store
Alternatively, you can also choose to return it via a local UPS store. You have two (2) different options in doing this method.
You can schedule the device for a pick-up or you can drop it off yourself.
If you choose to have your device picked up, select UPS Prepaid Shipping in the return option when you’re initiating the return (step 1).
It will prepare a shipping label that you need for your package. You’d have to print this shipping label and paste it outside the box (original box) of the equipment.
Dropping it Off a Local UPS Store
Should you decide to drop it off yourself, package the equipment using a sturdy cardboard box.
In the UPS store, they’ll supply you with a shipping label – or if you already have one, just put it outside the cardboard box.
If you don’t have a cardboard box, you can ask the UPS store representative to package it for you.
When you take this option, you will receive a receipt with a tracking number. The purpose of this is for you to be able to track where the return is.
Step #2: Keep the Receipt or Reference
Whatever path you choose, you’ll receive a reference or the receipt that the transaction has been made.
Be sure to keep it so you have proof that your return attempt has been successful.
Step #3: Track the Return
Through the physical receipt you received from UPS, or if you had it scheduled for pickup, use the tracking number present to be able to trace and track the return progress.
Returning it via UPS can take up to two (2) weeks.
And there you have it! That’s how you can process equipment, or a device return to Comcast!
In case you were asking if you need to return everything on the device you were leased, this is the answer!
If you ever happen to ask what equipment do I need to return to Comcast again, you can bank on this step-by-step guide!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.