Wondering what Vodafone internal server error means? It’s simple!
The “internal server error” means that you were not able to connect with the Vodafone servers due to one reason or another.
The problem is not always necessarily on their side and in such cases, we need to check whether everything on our side is OK.
Let’s learn more!
When Vodafone’s “internal server error” appears we need to make sure that our services are activated and restart our phone. The next step is to disable the WiFi and use cellular internet to sign in. In case that doesn’t help, we need to reset our Vodafone Account.
Let’s learn more about what the error means and how to address the issue appropriately!
The Vodafone “internal server error” appears mainly when you’re attempting to sign in to the My Vodafone or Vodafone Broadband applications.
The source is based on the type of Vodafone service you’ve subscribed to, but the problem is always related to signing in.
Let’s take a quick look at what could cause the Vodafone error:
- Vodafone Services Not Activated
- Vodafone SIM Card Not Recognised
- Using WiFi instead of Cellular Data
- Corrupted Vodafone app Installation
- Forgotten Vodafone Login Credentials
- Vodafone Server Outage
The problem you’re experiencing is definitely related to one of the aforementioned possibilities and luckily we’ve managed to solve all of them.
To be as efficient as possible, proceed with the solution guide below to solve the problem in no time!
We’ve designed a solution guide that will address ALL of the possibilities as well as side aspects and could be responsible for the Vodafone error.
It’s extremely important to follow the solution in order and pay attention to any tips, recommendations, or alerts.
Let’s jump right in!
In case you’ve just received your Vodafone SIM card or just subscribed to the Broadband service, you might have to wait for a while.
You won’t be able to sign in to the application before your services have been activated.
- The Vodafone Activation takes up to 24 hours on business days!
This means that if you subscribed on the weekend, you might not be able to use the services until Monday.
In case 24 hours have already passed but you’re seeing the “Internal Error” when you’re attempting to sign-in, proceed further.
The activation period is the same for Pay Monthly and Pay As You Go!
The next step is to perform a restart on your Vodafone mobile device. Vodafone officials have recommended that users reboot their mobile devices every hour while awaiting the activation.
To Shutdown your mobile device hold the Power button for 10 seconds!
This is the fastest way to find out when your services are active. It’s also extremely important that a PIN code activation prompt appears after the restart.
In case you’re out of coverage and you didn’t insert the PIN code, it’s highly likely that your Vodafone SIM card is not activated yet.
Keep restarting your Vodafone device every hour until your services are activated.
In case you didn’t know, you won’t be allowed in the Vodafone application, while you’re connected to the WiFi.
Instead, you need to be using the cellular data so you can open and sign in to the My Vodafone app.
Here is the way to disable the WiFi on your device:
- From the Home Screen of your device, go to Settings.
- In the settings, tap on the Wireless or WiFi tab.
- Tap the activation slider to toggle OFF the WiFi.
- Go back and open the Mobile Data/Cellular Data tab.
- Toggle ON the Mobile Data.
Now when you’re using the cellular data of your device, re-open the Vodafone application and check whether you’re able to sign-in.
In case the “Internal Server Error” message still appears, perhaps something else is causing the problem.
Let’s proceed with the next solution!
In case nothing so far helped, it’s worth trying to reinsert the SIM card.
Sometimes this method is way more powerful than a restart and will refresh the Vodafone services.
This is how to take out and install the mobile’s SIM card:
- Take and use the SIM ejector tool to get inside the pinhole.
- Pushing inwards, pop out the SIM holder.
- Take out the SIM holder and eject the SIM card.
- Install the SIM card into the tray using the orientational corner.
- Push back the SIM tray into the device.
- Insert your PIN Code.
When the SIM card has been reinstalled in your device, you’re ready to sign in to the Vodafone application.
In case you’re still seeing the “Internal Server Error’ proceed with the next solution!
Upon subscribing to the Vodafone services, you’ll be sent a Security Code to the number you’ve provided.
This code is used to sign you in for the very first time in the My Vodafone application but sometimes we only see an “internal server error”.
- The Security Code lasts 20 minutes before you need to request a new one!
You will initially be sent temporary sign-in credentials on your email address and a security code via SMS.
In case you’re not receiving the security code, call 191 and ask for a new one!
When you’re on the call, make sure that the number the code is expected to arrive at is correctly provided.
In case there is a mistake, you’ll be able to sort it out with Vodafone Support.
Note: The account restoration could take up to 3 business days!
In case you’ve got your security code but you’re still seeing an “internal server error” at My Vodafone, it’s time to reinstall the app.
Perhaps something with the application is causing the issue or you’ve installed the wrong app. We’re about to find out.
This is the way to cleanly reinstall the My Vodafone app:
- Go to your Vodafone mobile Settings.
- From there go to Apps/Storage.
- Scroll down to find My Vodafone.
- Uninstall the application.
- Open Google Play or App Store.
- Locate and download My Vodafone.
- Sign in using the temporary credentials.
- Insert the Security Code.
When the application has been freshly installed, you shouldn’t experience sign-in issues and you will be allowed into the app.
In case the “Internal Server Error” message continues to appear, perhaps your sign-in information is wrong.
Double-check if your WiFi is disabled before signing in to My Vodafone!
In case nothing so far managed to help, then your My Vodafone account credentials could be wrong.
To reset your Vodafone account credentials you would need to go through the online recovery portal and provide your details.
- You should change your Vodafone Account Password and try again!
In case you haven’t registered with Vodafone yet, simply go to the official website and provide your Vodafone Order Number.
This is where you’ll receive your security code to be able to sign in to the My Vodafone application and start using the services.
In case the problem continues, let’s check something else!
When you continue to see “Internal Server Error” when you attempt to sign in to the Vodafone application, perhaps there is a Vodafone Server Outage.
Simply check Customer Impacting Events to find out about a Vodafone server problem!
You would need to enter your location and any planned or unexpected outages will be provided so you can have peace of mind.
It’s important to know that some outages can last hours and other days. In case there is a Vodafone server maintenance, be patient and wait it out.
Tip: You can also ask for local outages when you’re on the phone with Vodafone Support.
Thus, the Vodafone “internal server error” message appears when your services are still not activated or when there is a Vodafone server problem. The solution is to inspect whether everything on our side is OK and wait out any ongoing server outages!
Now that we’ve learned what Vodafone internal server error means and how to solve the problem, we’re ready to sign in to the app.
In case there are no outages and you’re unable to sign-in, contact Vodafone Support and report your problem. They will definitely help!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.