Visible Wireless Voicemail Not Working? Here’s How to Fix!

Are you starting to get frustrated since Visible Wireless voicemail not working? You can now take a deep breath since we have the solutions you need!

You’re likely having difficulty accessing it and listening to your messages. The service might not be available to your right now. It’s certainly an annoying experience that you want to fix as soon as possible.

To fix your Visible Wireless voicemail, you need to check if you’re getting good coverage. Move to a place where you have sufficient signal from your carrier. You can also perform a network reset on your phone as some of the settings might have changed that you were not aware of.

Before we move on to the complete fix guide, let’s explore the sources of this error.

This way, you will have a better understanding of the issue and what to expect as you fix it.

Why Visible Mobile Voicemail Not Working

There are several reasons that can cause your Visible voicemail to stop working.

Connectivity is the most common culprit. Your phone can display a few signal bars, but it’s not certain enough.

You also want to check your network settings to ensure that your phone is connecting to your carrier’s voicemail servers properly.

1. No Signal

If you’re in an area with poor coverage, it will be hard for you to access your voicemail. It’s not just your voicemail but other services as well.

2. Software Malfunctions

Some apps on your phone can disrupt you from connecting to your voicemail. The good news is that they’re mostly temporary, and you should be able to fix them quickly.

3. Airplane Mode Is On

You might not know it, but if you have turned on Airplane mode, it compromises your signal coverage. You could have forgotten to turn it off, so check if it’s the cause.

4. Corrupted Network Settings

Your phone cycles through a lot of data. It’s mostly removed after a few days, but there are instances when it has to deal with corrupted network settings.

Having this stops your connection to Visible’s voicemail system.

These are the issues that you will face if your Visible voicemail stops working.

Now that you have better knowledge of it, we can move on to the troubleshooting steps!

How to Fix Visible Wireless Voicemail Not Working

If you experience your Visible Wireless voicemail not working, one of the first things you should do is restart your phone.

Your phone could be experiencing bugs and glitches where it displays signal bars but is actually getting none.

It’s not common, but it happens and will affect your voicemail access.

In case restarting your phone does not resolve it, here are some other steps you can take:

Solution #1: Move to an Area with Good Coverage

This step might seem simple, but it can greatly improve your chances of accessing your voicemail.

One of the biggest causes of bad coverage is interference. Signal waves can easily bump into things, quickly losing their energy.

Different materials can affect your carrier’s signal. It’s best that you avoid these always to have access to your carrier’s network.

Here’s how to improve your signal:

1. Stay away from devices that cause interference.
2. Find an open space to dial your voicemail.
3. Don’t use your phone inside elevators.
4. Turn OFF your cellular data.

Tip: Devices that cause interference can include microwave ovens and other electric devices, glass, concrete, and natural barriers.

Solution #2: Force Stopping Your Phone App

To access your voicemail on Visible Wireless, you must dial the access number.

In order for you to do that, you will need to open your Phone or Dialer app. If there’s a bug with the app, you’re not going to be able to access it readily.

One of the ways to deal with this issue is to force stop the phone app on your device. This step will refresh it and allow you to use it without errors.

Here’s how to force stop the Phone app:

On your iPhone:

1. Swipe up from the bottom of your phone screen.
2. The app switcher will pop up.
3. Swipe left and right to look for the Phone app card.
4. Swipe the card up out of the screen to close it.

On your Android device:

1. Open the Settings app on your device.
2. Go to Apps or Manage Apps.
3. Navigate to the Phone app and select it.
4. Tap Force Stop to close it.

Note: You can also do it on the App Switcher feature of your Android phone.

Solution #3: Turn Off Airplane Mode

Airplane mode essentially blocks your phone from making or receiving calls and texts. It basically shuts off your phone’s antenna, so it does not receive signals from your carrier.

It’s helpful when you don’t want to be bothered by calls and messages. However, if you forget to switch it off, you will not be able to access your voicemail.

Here’s how to turn off airplane mode on your phone:

1. Open Control Center or Quick Settings on your device.
2. Look for the airplane button.
3. Tap on it to turn it OFF.
4. Wait for your phone to acquire the signal from your carrier.

Tip: If simply turning it off the first time around does not work, you can turn it on and off again to refresh your connections.

Solution #4: Update Your Phone’s Operating System

Your phone’s software can play a part if you’re unable to access your voicemail.

If you have not updated in a while, factors could stop you from accessing certain functions on your phone. The good news is that a quick upgrade will usually resolve it.

Here’s how to update your phone to the latest version:

On your iPhone:

1. Go to your phone’s Settings app.
2. Select General.
3. Choose Software Update.
4. Tap on the available update.
5. Select Install Now to start the process.

On your Android device:

1. Go to the Settings app on your phone.
2. Select Security.
3. Check if an update is available.
4. Tap on the Update button.

Note: Updating your phone’s software can take a few minutes. Plug it in to make sure it doesn’t power down and disrupt the process.

Solution #5: Perform a Network Reset on Your Phone

Changes in your phone’s network settings can affect your access to your carrier and voicemail.

It’s not really a factory reset but more focused on refreshing your connections, including that to your carrier. If you’re having trouble accessing your voicemail, this is surely one way to resolve that.

Here’s how to perform a network reset on your phone:

On your iPhone:

1. Go to your phone’s Settings app.
2. Tap on General.
3. Select Transfer or Reset, then Reset.
4. Tap on Reset Network Settings.

On your Android device:

1. Open the Settings app on your phone.
2. Tap on General Management or System.
3. Select Reset or Reset Options.
4. Tap on Reset Network Settings.

Note: Resetting your network this way does not erase your files and apps.

If any of these steps do not resolve your issue, there’s one more that you can do. It does require you to contact Visible Wireless.

The great thing with this step is that you can send a chat message on their website and ask them to refresh your voicemail. You will have to wait for a few minutes, then try to access your voicemail.

Read Next: How to Fix Visible Wireless Data Not Working?

Bottom Line

Now that you know how to resolve your Visible Wireless voicemail not working issue, you’ll be able to listen to your messages.

These are all easy steps to follow and do not require any technical experience.