visible wireless data not working

Is your Visible Wireless data not working giving you headaches? We have the solutions you’re looking for!

This is a particular issue that will not show an error message. However, you’ll know it since your mobile data setting is turned on, and your browser and apps are not loading.

It could be a service outage, but the culprit is a network misconfiguration most of the time.

You want to make sure that your Visible Wireless SIM is activated. If it’s not, it will not get any service, and connection to the internet will be impossible. Switching your WiFi off also helps as it reduces interference between the two services. Finally, you want to check your APN settings to make sure you’re connecting to Visible Wireless.

Let’s take a look at the sources of this particular issue, then move on to the different steps you can take to resolve it.

Reasons Why Visible Cellular Data Not Working

data issues visible wireless

The problem can stem from several sources when your mobile data is not working.

We recommend checking Visible Wireless service as it might be down. For sure, if it’s unavailable, you will not have an internet connection on your phone.

If you are experiencing this issue, here are the problems that can cause this issue:

1. Wrong Network Settings

Connecting to your mobile data is not automatic. It needs to be configured properly so it can link to your carrier for internet services.

2. Inactive SIM

You need to activate your SIM to use the Visible Wireless network. If it’s not, you will have a hard time getting a signal, and you will not be able to use the internet.

3. Service Outage

This is a rare occurrence, but if you have trouble connecting to mobile data, there is likely no service available. Wait for it to be restored, and you will enjoy all of the Visible Wireless network.

4. Wifi Interference

Having your WiFi on at the same time as your mobile data can affect your connectivity.

It can cause interference that will make it hard for your phone to get the data signal for the internet.

These are the causes of the issues that you want to look out for when your mobile data stops working.

Now that you understand the problem, we can now move on to the troubleshooting steps so you can connect to the internet using Visible Wireless’ data services.

How to Fix Visible Wireless Data Not Working

fix visible wireless data not working

Now that we got that sorted out, there’s one more thing we recommend you do before diving into the rest of this guide. The very first step you need to do is restart your phone.

The issue with your data might be temporary, and a restart should do the trick. If it works, you did not waste a ton of time fixing it.

In the case that a restart does not help you, here are the next steps that you need to take:

Solution #1: Check If Your SIM is Activated

This is a common problem, especially if you use a brand new Visible Wireless SIM. You will need to activate it first to connect to the network.

One of the reasons you need to activate your SIM is the process allows you to download Visible’s network settings. This way you will be able to connect to their services, especially mobile internet.

Here’s how to activate your Visible Wireless SIM:

  1. Download the Visible app and log in to your account.
  2. Insert your Visible SIM into the SIM tray of your phone.
  3. Restart your phone.
  4. Update your carrier settings when notified.
  5. Open the Visible app to complete the process.
Note: If you have an old SIM, replace it with your new one from Visible.

Solution #2: Switch Your WiFi Off

turn off wifi

Did you know that your WiFi can interfere with your phone from receiving data signals from your carrier?

Even though it’s a simple step, it can do wonders if you are constantly experiencing this issue. One of the reasons for this is that your phone prioritizes a WiFi connection compared to others.

Whenever you have your WiFi on, it will block all other signals, especially those from your carrier’s wireless data.

This is not always the case, but if you have both WiFi and mobile data turned on at the same time, your internet will usually come from your wireless network.

Here’s how to turn your WiFi off on your phone:

  1. Open up Control Center or Quick Settings on your phone.
  2. Tap on Airplane Mode to clear your network connections.
  3. Wait for 5 seconds, then turn off Airplane Mode.
  4. Now, activate Mobile or Cellular Data.
  5. Check your connection using an app or browser.
Pro Tip: You can simply turn off WiFi, but using Airplane Mode should refresh all the network connections on your phone. This limits the chances of more issues popping up.

Solution #3: Reset Your Phone’s Network Settings

If you have been using a Visible SIM for a while and started to experience this issue, you might want to check your phone’s network settings.

These are all the network-related data on your phone, and having a ton saved can cause issues.

One of these issues is that your phone can appear connected according to your settings but actually isn’t. Resetting your network settings can fix this issue, especially those caused by interference with other modes.

Here’s how to reset your phone’s network settings:

On an iPhone:

  1. Open your phone’s Settings app.
  2. Go to General.
  3. Choose Reset.
  4. Select Reset Network Settings.

On an Android device:

  1. Open the Settings app on your phone.
  2. Navigate to General management or System.
  3. Select Reset.
  4. Tap on Reset network settings.
Note: We recommend restarting your device after confirming to reset network settings.

Solution #4: Change Your APN Protocol to IPv4/IPv6

check apn settings

Using only IPv4 as your APN protocol is one of the causes of this issue.

If you have ever wondered why your data is turned on but do not have internet, this is because your connection to Visible’s servers requires more advanced methods like IPv6.

Now, not all phone models have this option, but if your device has it, it’s worth changing it.

Here’s how to change your APN protocol to allow IPv6:

  1. Go to your phone’s Settings.
  2. Navigate to Network & Internet, then choose your active SIM.
  3. Open APN or Access Point Names.
  4. Select APN protocol, then set it to IPv4/IPv6.
  5. Click on OK to confirm your selection.
Tip: If you are using an iPhone, the latest version of iOS supports IPv6 allowing you to activate it.

Solution #5: Reset Your Phone’s APN Settings

The mobile data from your Visible Wireless usually comes from your APN or access point name. Not using the right one will prevent your phone from connecting to the internet via mobile data.

It does not matter if your SIM comes with loads of data allowance. It will simply not connect.

reset visible apn settings

It’s possible that the APN can change, especially after system updates, or someone might have accidentally typed in a different one.

You can certainly edit your settings and adjust them manually. However, the easiest way to do it would be to reset it and allow your SIM to download it automatically.

Here’s how to reset your phone’s APN settings:

On an iPhone:

  1. Open your phone’s Settings app.
  2. Select Cellular.
  3. Go to Cellular Data Network.
  4. Tap on Reset Settings.

On an Android device:

  1. Go to your phone’s Settings.
  2. Select Mobile Networks.
  3. Go to Access Point Names.
  4. Tap on Reset to default.
  5. Wait for the process to complete.
Alert: Not all carriers will allow you to edit your APN settings, but you can revert it to the default ones.

If none of these steps help, you can contact Visible Wireless customer support to help you with your network configurations.

They should be able to offer advanced help and determine if you need to perform more steps.

Read Next: How to Get a Stronger WiFi Signal from My Neighbour?

Bottom Line

Now that you have a pretty good idea on how to fix Visible Wireless data not working, you should be able to handle this quickly.

You don’t need any technical experience to perform these steps, and if the need arises, you can always contact your carrier for more help.