Why is Virgin Mobile not receiving calls? Well, you’re not the only one wondering!
Reduced effectiveness of the network connection or local outages could prevent incoming calls from being recognised by the Virgin SIM card.
This guide will help you uncover the main reason behind the Virgin network issues and produce a potent solution to address the poor connection.
If you cannot receive calls to your Virgin number, restart the mobile device and reinsert the Virgin SIM card. If the issue persists, check for a local Virgin service outage, stop the Airplane Mode, and finally, re-configure the Virgin APN settings of the mobile device.
Let’s learn more!
Why is Virgin Mobile Phone Not Receiving Calls?
If you’re unable to receive calls made to your Virgin mobile number, it’s likely that the network coverage of your device is insufficient or there’s an outage.
So, it’s essential to explore the underlying causes to understand what has gone wrong with your Virgin incoming call services.
This could prevent your Virgin number from receiving incoming calls:
Let’s jump straight into the solution!
Virgin Mobile Not Receiving Calls – 7 Solutions!
Tip: Follow our instructions chronologically!
1. Restart the Mobile Device
You must reboot the system to address temporal functionality issues with Virgin SIM and mobile device coverage.
The connection quality could also be impacted by the low battery percentage of the mobile device as well as underlying problems with the reception and/or coverage range.
Here’s how to restart the mobile device’s system:
- Hold the “power” button on the side of the device.
- Wait for the power menu to appear on the screen.
- Press the “Reboot” or “Restart” option in the menu.
- Wait for the mobile device to power off and reboot.
- Then, check if the unit is capable of receiving calls.
How to Reboot iPhone from the System Settings?
If holding the power button on your iPhone brings up Siri instead of the power menu, then go to Settings > “General” and scroll all the way down to “Shut Down”.
Next, confirm that the iPhone shuts down and then hold the power button again to restart the device.
Tip: Connect the mobile device to a charger while rebooting!
2. Deactivate the *Airplane Mode*
You must make sure that the Airplane mode and the “DND” (Do Not Disturb) features are set to “OFF” in the settings of your mobile device.
The Airplane mode, as well as all “DND” modes, are used to block incoming cellular calls and deactivate the device’s wireless connections entirely.
How to Turn Off “Airplane Mode” on Android?
On Android, navigate to Settings > “Airplane Mode” and press the deactivation button.
How to Turn Off “Airplane Mode” on Apple iOS?
On iOS, unlock your iPhone first, swipe downwards and press the Airplane icon.
To determine if your mobile device has activated DND mode, open the Settings application and type “Do Not Disturb”.
Access the configuration panel of the “Do Not Disturb” mode and press on the activation slider to deactivate the feature.
Note: Do not reactivate other activity modes while the Virgin Mobile issue remains!
3. Reinsert the Virgin SIM Card
The best way to refresh the cellular connectivity of the mobile device is to reinsert the SIM card from the mobile device.
This is a proven resolution against mobile data issues and throttles in the cellular connectivity of the phone that could prevent the user from receiving incoming calls.
Follow these steps to reinsert the Virgin SIM card from the mobile device:
- Locate the SIM compartment on the side device’s panel
- Insert a SIM tool to open the compartment and pull it out.
- Then, eject the device’s SIM tray and eject the SIM card.
- Clean the SIM tray from any debris and dust accumulation.
- Place and position the SIM card correctly into the SIM tray.
- Finally, insert the SIM tray into the mobile device and wait.
Info: The mobile device will be offline for the time being since it has no SIM card inserted!
How to Check for Local Virgin Mobile Outages?
If taking the SIM card out and placing it back in didn’t do anything, the Virgin service might be going through an outage in your area.
There’s an outage checker tool created by Virgin to allow users to identify local outages nearby that could temporarily disable your Virgin Mobile services.
Here’s how to check for local Virgin Mobile outages:
- First, navigate to the Virgin Status Checker page.
- After that, input your address in the provided tab.
- Then, press the magnifying lens icon to search.
- Check if there’s a service coverage in your area.
Note: Virgin Mobile outages typically take 2-3 hours before diagnosis and resolution!
4. Update the Virgin APN Settings
The primary reason why Virgin Mobile not receiving calls is due to incorrect APN settings configuration.
The APN settings must be configured according to Virgin Mobile’s requirements for a stable and secure connection with the network.
- To access the APN settings on Android, go to Settings > “Mobile Networks” > “APN”.
- To access the APN settings on iOS, Settings > “Cellular” > “Cellular Data Network”.
| How to Adjust Virgin APN Settings? | |
| APN Setting Name | Virgin Mobile APN Adjustment |
| Name | internet/MMS 2 |
| APN | general.t-mobile.uk |
| Username | user |
| Password | pass |
| MMSC | http://mmsc.t-mobile.co.uk:8002 |
| Multimedia Proxy | 149.254.201.135 |
| Multimedia message port | 8080 |
| APN protocol | IPv4/IPv6 |
| APN roaming protocol | IPv4 |
| Bearer | Unspecified |
The APN configuration is identical for both Android and iOS devices, as long as you have inserted a Virgin Mobile SIM card.
If your device requires it, save the changes in the APN configuration before exiting the tab.
Note: Any other APN settings other than the ones shown in the table, leave blank!
5. Optimise Your Network Coverage!
Chances are that the network coverage strength of your device is insufficient to connect to the Virgin network.
Standing in particular areas or being near obstructions could actively reduce the effectiveness of the cellular connection and intercept incoming Virgin calls sent to your number.
Here are valuable tips to improve the network coverage of your mobile:
- Set the network “G” to 4G or 5G in the settings.
- Deactivate the “Wi-Fi” feature in the options.
- Avoid standing in underground compartments.
- Move away from tall buildings and obstructions.
- Remove the plastic casing of your Virgin device.
How to Track Coverage Status On Virgin Mobile?
Every mobile device has a SIM indicator at the top left or right part of the screen.
You need at least two out of four filled bars for a secured connection with the Virgin network.
The network connection is poor if the SIM indicator says “E” or “LTE”, as well as when there is only one bar.
Note: Remember that bad weather conditions could negatively impact the signal strength!
6. Activate the “Automatic Selection”
To allow the mobile device to detect the Virgin network and recognise the SIM automatically, you must set the “Network Operators” feature to “Automatic Selection”.
Allowing the Virgin device to search for a network automatically will definitely improve the cellular network connection…
How to Enable “Automatic Selection” On iOS?
- Open the “Settings” app on your iPhone.
- Press on “Cellular” > “Network Selection”.
- Toggle the “Automatic” setting at the top.
- Wait for the automatic network recognition.
How to Enable “Automatic Selection” On Android?
- Open the “Settings” app of the Android device.
- Navigate to “Cellular” from the bottom menu.
- After that, tap on the “Network Operators” tab.
- Then, activate the “Select automatically” option.
The mobile device will automatically scan for networks according to the SIM card provider.
So, if you’re in range of the Virgin network, your phone should be able to receive incoming calls made to the assigned phone number.
Tip: When you’re ready with the steps, reboot your Virgin mobile!
7. Revert the Network Settings to Default
If you’ve previously completed adjustments in the mobile device’s network settings, it is possible that there was a failure in establishing a connection to the Virgin network.
Thus, you must carry out a factory reset process, which is the most potent solution to address Virgin network issues.
How to Revert Network Settings On Android?
Navigate to “Settings” > “System” > “Advanced” > “Reset Options” > “Network Settings Reset” and confirm the process.
How to Revert Network Settings On iOS?
Navigate to “Settings” > “General” > “Reset or Transfer iPhone” > “Reset” > “Reset Network Settings” and confirm the reset.
Alert: Resetting the network will erase all remembered Bluetooth and Wi-Fi connections!
Quick Recap:
Hence, whenever Virgin Mobile not receiving calls, reinsert the SIM card and restart the system of the mobile device.
If you’re still not receiving calls, check for a Virgin Mobile outage in your residential area and as a last resort, reset the mobile network settings.
Visit our blog for more technical tips and troubleshooting!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.