Virgin mobile data not working? Well, continue reading this guide to learn why!
Whenever the mobile data is not working on a Virgin mobile, the problem is either with the Virgin network or with the settings of your device.
Here, we’ll review the potential causes for the issue as well as some basic troubleshooting and provide you with specialised steps for Android and iOS phones!
To fix the mobile data feature on your Virgin carrier mobile, first power cycle the device, optimise the signal strength and reseat the SIM card. If that doesn’t help, toggle ON and OFF the mobile data feature, reset the network settings, or reset the mobile if necessary.
Let’s continue to unwrap!
Why is Virgin Media Mobile Data Not Working?
The Virgin mobile data is not working on your device either because the Virgin services are not available in your area or due to an issue with your device.
To tighten the circle of possibilities as fast as possible, try to call anyone on your Virgin network to determine whether the call works.
This will immediately tell you whether only the mobile data is not working or the issue is general and affects all of your Virgin services.
For better clarity, here’s everything that can prevent the Virgin Carrier internet from working on your device:
Before all else, let’s check for ongoing Virgin outages!
How to Check for Virgin Outages?
The most important step before troubleshooting is to check if the Virgin Carrier services are currently offline in your area.
Luckily, there is an easy way to check for ongoing outages at the Virgin Media Service Status page and click on the purple “Check Service Status” button.
Tip: In case of any ongoing outages affecting your residential area, troubleshooting is pointless!
How to Fix When Virgin Mobile Data Not Working?
When the mobile data is not working on your Virgin mobile device, the first step is to perform some basic troubleshooting.
The basic steps include power cycling your mobile, optimising the Virgin carrier signal to your device, and correctly reseating the SIM card chip into the SIM tray.
Note: The steps below are applicable on both Android and iOS Virgin mobiles!
Power Cycle Your Virgin Mobile!
The first and easiest step is to power cycle your Virgin mobile device by holding the power button until the “power menu” appears.
Then, from the options, make sure to select “Power off” or “Shut down” to turn off your mobile entirely and not only perform an ineffective restart.
Tip: Keep the mobile device powered off for at least 60 seconds to refresh the carrier network!
Optimise the Virgin Carrier Signal
When the mobile data on your Virgin phone is not working, the signal strength reaching your unit could be insufficient.
So, the first step is to justify this by checking the cellular signal indicator on the top left or right of your Virgin mobile device’s screen.
The signal indicator shows a total of 4 signal bars, where 2 bars or fewer means that the signal is feeble and your carrier’s internet will be prolonged.
In extreme cases, when the signal is very weak, you may even see “E” or “LTE” instead of signal bars, which means that you’re nearly disconnected from the network.
Here’s what to do to optimise the Virgin carrier signal strength:
- Remove the case from your Virgin mobile phone.
- Go outside to check whether the signal improves.
- Do not stay under any metallic objects or covers.
Note: If you’re away from a city, in a mountain or forest, know that the signal reception might be very weak, and you may not be able to use the carrier internet.
Reseat the Virgin SIM card Chip
If your mobile data on your Virgin device is not working, perhaps the hardware does not recognise the SIM card in your device.
In those cases, the cellular indicator on top will show “No Signal,” and you won’t be able to use the internet, call or send text messages on Virgin.
To reseat the SIM card, you must eject the chip from the cardholder, and to remove the tray from the mobile, you must use something sharp, such as a toothpick or a paperclip.
So, when you have the necessary tool, reach within the SIM tray pinhole and push within to pop out the tray.
Tip: The SIM card must be free of obstructions, so clean any dust accumulation from the SIM and device’s SIM tray.
Virgin Mobile Data Not Working Android?
If your Virgin mobile data is not working on Android, here are some specialised steps:
1. Restart Cellular on Android
An easy way to address non-working Virgin mobile data on an Android is to toggle OFF and ON the mobile data feature.
On Android, you will discover the setting in the Settings by entering the “Network & Internet” tab and going to the Carrier Settings.
2. Reset Network on Android
Warning: Resetting the network settings on your mobile will permanently erase the saved WiFi connections, remembered Bluetooth sources, and APN configuration.
- From the home screen, open the “Settings” app.
- Find the “System” tab and enter “Reset Options.”
- Next, tap on “Reset Wi-Fi, mobile & Bluetooth.”
- Confirm the reset by tapping on “Reset Settings.”
Note: The reset might take up to 5 minutes, and when ready, your Android device will reboot!
3. Adjust Virgin APN for Android
One of the most common reasons why the Virgin mobile data not working on Android devices is due to misconfiguration in the APN settings.
The APN settings basically connect your mobile to the Virgin services, and whenever they are incorrectly set up, the internet will not be working.
To access the APN on Android, go to Settings > Connections > Mobile Networks > Access Point Names > Create New APN.
Then, configure the APN settings the following way:
- Name: WEB
- APN: goto.virginmobile.uk
- MMS Proxy: 193.30.166.2
- MMSC: http://mms.virginmobile.co.uk:8002
- MCC: 234
- MMS Port: 8080
- MNC: 38
- Authentication Type: CHAP
- APN Protocol: IPv4
- APN Roaming: IPv4
Note: You can leave all other settings blank and Save the changes to the APN settings!
Virgin Mobile Data Not Working iPhone?
If your Virgin carrier internet is not working on iOS (Apple), here are some specialised steps:
1. Restart Cellular on Apple
One of the best ways to refresh the non-working mobile data on your iPhone is by going into the Settings and toggling OFF and ON the mobile data.
You will discover the feature in the main menu by pressing on “Mobile Data” and tapping on the toggle to enable or disable the feature.
2. Reset Network on Apple
Warning: The network reset on your iPhone will erase all the remembered WiFi sources, Bluetooth connections, and manually configured network settings.
- From the iOS main screen, enter the “Settings” app.
- Then, go to the “General” tab from the top of the list.
- Next, select the “Transfer or Reset [Device]” option.
- Finally, press on “Reset” > “Reset Network Settings.”
Info: The network reset is completed when your mobile device automatically reboots!
3. Adjust Virgin APN for Apple
If your Virgin mobile data not working iPhone device, then go into Settings, enter Mobile Data, and tap Mobile Data Network.
From there, you must configure the APN setup correctly per the Virgin details.
- APN: goto.virginmobile.uk
- MMS Proxy: 193.030.166.002
- MMS Max Message Size: 1048576
- Username: User
- Password: None
- MMSC: http://mms.virginmobile.co.uk:8002
Note: Feel free to leave any other fields empty, but don’t forget to Save the changes when you’re ready.
Need More Help?
If your Virgin mobile data is not working even after attempting the solutions from this guide, then it’s possible that you’re facing an account problem.
If you haven’t paid your bills or there is a problem with your Virgin registration, the best next step is to contact Virgin Customer Support.
Best of luck!
Quick Recap:
Hence, Virgin mobile data not working either because of an ongoing Virgin server outage or due to a fault with your Virgin mobile.
The solution involves a power cycle, Virgin SIM card reinsertion, signal optimisation, and a complete reset of the Virgin network settings.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.