Virgin Mobile No Signal? (Working Solutions!)

Do you want to know how to fix Virgin Mobile no signal? We’ve got your back!

Virgin Mobile’s 4G covers 99% of the population, and its 5G network covers over 100 towns and cities. However, you experience no signal due to a faulty SIM card or network-related issues. 

To fix your Virgin Mobile no signal issue, refresh your connection by restarting your device or toggling the Airplane mode on and off. Changing your phone’s network settings will also help restore your service.

Alright, let’s start examining the solutions!

Virgin Mobile No Signal – 8 Surefire Solutions to Fix this Issue

Here are eight surefire solutions to help you fix your Virgin Mobile signal problem. Perform them in order, from the easiest to most complex, until you find one that works for you!

#1: Perform the Basics

If you have no signal on Virgin Mobile, you are experiencing connectivity problems. But, with some simple troubleshooting steps, you will resolve them quickly. Here are a few ways to do this:

Restarting your device

1. Press and hold the Power button.
2. Select Restart or Reboot from the power menu. 

Turning Airplane mode on and off

1. Open the Settings menu on your device.
2. Look for Network or Connections.
3. Toggle the Airplane Mode on and off.

Checking for outages and maintenance

1. Visit Virgin Mobile’s website.
2. Look for any status updates regarding outages or maintenance in your area.

Removing and reinserting your SIM

1. Power off your device.
2. Locate the SIM card tray.
3. Use the SIM ejector tool or a paper clip to open the SIM tray.
4. Gently remove the SIM card.
5. Wait for a few seconds, then reinsert the SIM.
6. Power your device back on.

There are a lot of easy and quick steps. However, if you still are not getting any coverage on your Virgin Mobile phone, it means you’re dealing with a more serious issue.

We recommend that you proceed to more advanced solutions below.

#2: Check Your Virgin Mobile Account Status

Check your Virgin Mobile account status if you have trouble accessing the network. Ensure there are no issues with your service plan, payment, or usage.  

Here’s how to do this:

1. Go to the Virgin Mobile website.
2. Sign in to your account.
3. Click on the My Account tab.
4. Go to the Billing section to see your current balance, past bills, and usage details.
5. Check if you have enough credit or balance to use your service.
6. Check for any overdue bills or payments that need to be settled.
7. Check if you have reached your monthly data, minutes, or text limit.

Tip: Resolve any issues with your account status as soon as possible by topping up your credit, paying your bills, or changing your plan.  

#3: Turn On Data Roaming

When travelling outside the UK, turn on data roaming on your device and allow it to connect to other networks. It will improve signal quality and prevent any service interruptions. 

Here’s how to do this:

iPhone

1. Open the Settings app.
2. Tap on Cellular.
3. Select Cellular Data Options.
4. Toggle on Data Roaming.

Android

1. Open the Settings app.
2. Tap on Network & Internet.
3. Select Mobile Network.
4. Tap on the SIM card you want to enable data roaming for.
5. Toggle on Data Roaming.

Note: Data roaming incurs additional charges depending on your plan and location. Check with Virgin Mobile before using this option.  

#4: Manually Select Virgin Mobile as Your Carrier

Manually select Virgin Mobile as your carrier to prevent any network conflicts or compatibility issues causing your no signal problem. To do this, follow the steps below.

iPhone

1. Open the Settings app.
2. Tap on Cellular.
3. Tap Network Selection.
4. If Automatic is selected, tap on it to change it to Manual.
5. Scroll down and select Virgin Mobile from the list of networks. 

Android

1. Open the Settings app.
2. Tap on Network & Internet.
3. Select Mobile Network.
4. Tap Network Operators.
5. If Automatic is selected, tap on it to change to Manual.
6. Scroll down and select Virgin Mobile from the list of networks. 

Tip: Make sure your phone is compatible with the network you’re trying to select. 

#5: Change Your Device’s Network Mode

If you still have no Virgin Mobile signal, change your device to a different network mode and frequency band that has a better signal in your area.

Virgin Mobile supports 2G, 3G, 4G, and 5G networks, depending on your device model and location. 

Here’s how to switch to a different network mode:

iPhone

1. Open the Settings app.
2. Tap on Cellular
3. Select Cellular Data Options.
4. Tap Network Mode.
5. Select the 3G Network Mode.
6. Once you get a signal, change it back to Automatic.

Android

1. Open the Settings app.
2. Tap on Network & Internet.
3. Select Mobile Network.
4. Tap Network Mode.
5. Select the 3G Network Mode.
6. Once you get a signal, change it back to Automatic.

Note: Changing the network mode will affect your data speed and battery life. Choose a network that offers the best balance between signal quality and performance.

After changing your network mode, the quickest way to check if it’s restored is to restart your device to ensure the new settings take effect properly. 

#6: Update Your Carrier Settings

Next, update your device’s carrier settings and ensure they are compatible with Virgin Mobile’s network.

The carrier settings contain information about your network provider. Updating it helps fix any bugs or errors affecting your signal.

To do this, follow these steps:

Note: Ensure your device is connected to a WiFi or cellular network.

iPhone

1.  Open the Settings app.
2. Tap on General.
3. Tap About.
4. You will see “Carrier Settings Update Available” if there’s an update.
5. Tap Download and Install.

Android

1. Open the Settings app.
2. Tap on System.
3. Tap System Updates.
4. You will see “Carrier Settings Update Available if there’s an update.
5. Tap on Download.

Once the update is downloaded, your device will restart automatically. 

#7: Reset Your Device’s Network Settings

Resetting your device’s network settings and restoring them to default values is another way to fix the No Signal Virgin Mobile problem.

It corrects any corrupted or misconfigured settings by erasing your saved data.

Before you do this, be sure to back up your WiFi passwords, Bluetooth connections, and VPN and APN settings.

To reset your device’s network settings, follow these steps:

iPhone

1. Go to Settings.
2. Tap on General.
3. Select Reset.
4. Tap Reset Network Settings.
5. Enter your passcode if prompted. 
6. Tap on the Reset Network Settings again.

Android

1. Go to Settings.
2. Tap on System.
3. Tap Advanced.
4. Select Reset Options.
5. Tap on Reset WiFi, Mobile & Bluetooth.
6. Tap Reset Settings.
7. Enter your PIN or password if prompted.
8. Tap on Reset Settings again.

Your device will restart, and your network settings will be reset.  

Note: You must re-enter your WiFi, Bluetooth, VPN, and APN settings after the reset is complete. 

#8: Update Your APN Settings

Finally, update the APN settings on your device and ensure they are compatible with Virgin Mobile’s network.

If your APN or Access Point Name settings are outdated or incorrect, you will experience no signal or poor signal issues. 

To fix this, follow these steps:

iPhone

1. Go to Settings.
2. Tap on Cellular.
3. Tap Cellular Data Network.
4. Select APN.
5. Enter the correct APN settings for your carrier:

• APN: goto.virginmobile.uk
• Username: user
• Password: (leave blank)
• MMS: (leave blank)

6. Tap on Save.

Android

1. Go to Settings.
2. Tap on Network & Internet.
3. Select Mobile Network.
4. Tap on the SIM card you want to update the APN settings for.
5. Tap Advanced.
6. Select Access Point Names.
7. Tap on the APN you want to update.
8. Enter the correct APN settings for your carrier:

9. Tap on Save.

Ensure you input the correct APN information. Any mistakes in these settings will lead to connectivity problems.

Double-check with your Virgin Mobile’s official website or customer support if you’re not sure about the correct APN details of your device. 

Quick Recap

Experiencing the Virgin Mobile no signal issue may be attributed to network-related problems. The primary solution is often as simple as refreshing your connection by either restarting your device or toggling the Airplane Mode on and off. 

If this doesn’t work, update your device’s network settings, such as the Network Type, Network Mode, and Operator.

Explore additional details about Virgin Mobile on our blog! 

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