Virgin Media WiFi pod not connecting? Well, this is a common issue, and we’re here to help!
The most common causes for the malfunction are underlying issues with Virgin’s “Connect” app or pairing problems with the Virgin Wi-Fi hub.
So, in this read, we will review all the possible causes why the Virgin Wi-Fi pod cannot connect with the mesh network.
If the Virgin Media Wi-Fi pod isn’t connecting to the network, check if the Wi-Fi Hub is paired and update the firmware version of the “Connect” app. If the issue is still there, complete the setup of the Virgin Wi-Fi pod from scratch and factory reset the Wi-Fi hub!
Let’s learn more!
Why the Virgin Media WiFi Pod Won’t Connect?
If you cannot complete the setup of the Virgin Wi-Fi pod, then the issue is most likely related to misconfigured options of the Wi-Fi hub or issues with the “Connect” app.
To produce helpful solutions, the first step is to review all of the underlying causes for the malfunction, so here’s all:
Those were the reasons for the failed connectivity attempts of the Virgin Wi-Fi pod.
So, continue reading to uncover reliable solutions to address the issues with the pod in a matter of minutes!
Virgin Media WiFi Pod Not Connecting – 6 Easy Resolutions!
Tip: To resolve the issue more efficiently, follow our steps in a consecutive order!
1. Complete the Virgin Wi-Fi Pod Setup Again
If the Virgin Media pod setup fails, completing it again through Virgin’s “Connect” application is recommended.
Installing and setting up the “Connect” platform is necessary to manage Virgin’s mesh network settings and check if the Wi-Fi pods are connected successfully.
Verify that the Connect application is updated to the latest firmware version!
Here’s how to complete a Virgin Wi-Fi pod’ setup from scratch:
- Open the “Connect” application on the mobile device.
- Press on the plus “+” sign at the top-right of the page.
- Then, tap on the “Add Wi-Fi pod” button in the menu.
- Set up a mesh name for the Wi-Fi pod in the network.
- Complete all of the remaining on-screen instructions.
How to Know if the Pod is Connected?
To check if Virgin’s Wi-Fi pod has successfully paired with the network, open the Connect app and check if there’s a “Wi-Fi pod” label next to the “Wi-Fi Hub”.
All connected Wi-Fi pods will be displayed on the home screen of the “Connect” app, so check there throughout the guide.
Note: Selecting the plus sign and tapping “Network Settings” will allow further adjustments to all connected Wi-Fi pod configurations!
2. Reconnect the Virgin Wi-Fi Pod
To resolve temporal functionality issues with the Virgin Media Wi-Fi pod, you must reconnect the device from the power supply for 60 seconds.
The Virgin mesh network must first connect and recognise the Wi-Fi connection to distribute it to the Wi-Fi pod.
Here’s how to re-add the Virgin Wi-Fi pod into the “Connect” application:
- Open the Virgin “Connect” app on the mobile device.
- Press on the plus sign at the top of the app’s page.
- Press on the “Add a Wi-Fi Pod” button in the menu.
- Follow the on-screen instructions to set up the pod.
How to Check if Virgin Hub is Paired?
If the Virgin hub fails to connect with the Connect app, it will not appear under the “Devices” section once the application is launched.
All connected devices, including the Wi-Fi pods, will be displayed on the home page after launching the Connect app.
Note: The Virgin hub will be displayed in the middle of the display in the “Devices” section!
3. Relocate the Virgin Wi-Fi Pod
The Virgin Wi-Fi pod must stay considerably from the Virgin Wi-Fi hub to maintain a persistent connection and not disconnect.
Hence, the next step is to relocate the Virgin Wi-Fi pod close to the Wi-Fi hub and use the “Connect” app to re-add the device.
- Install the Virgin Wi-Fi hub in a 15-20 metre radius of the Virgin Wi-Fi hub!
Select a suitable power outlet close to the Virgin Wi-Fi hub and install the pod there.
After that, open the Connect application, press the plus “+” sign to re-add the Wi-Fi pod and complete the setup instructions.
After adding the pod, check if it will disconnect in the next 60 seconds.
Note: If the Virgin Wi-Fi pod doesn’t add, verify that the power supply is reliable.
4. Power Cycle the Virgin Wi-Fi Hub
If the Virgin Media Wi-Fi hub isn’t operating correctly, none of the Wi-Fi pods will discover the network and establish a connection successfully.
The next step is to address underlying issues with the hub by performing a power cycle reset to discharge the device’s electrical supply.
Here’s how to power cycle the Virgin Media Wi-Fi hub:
- Disconnect the power cable from the Virgin Wi-Fi hub.
- Wait for 60 seconds while the Wi-Fi hub is discharging.
- Then, connect the power cable of the Virgin Wi-Fi hub.
- Wait for the Virgin WiFi hub to load and become online.
Once the Virgin Wi-Fi hub has successfully power cycled, check if the Wi-Fi pods are added to the “Connect” application.
If not, then re-attempt to manually re-add them from the plus icon!
How to Detect Wi-Fi Hub Power Issues?
- Connect the Virgin Wi-Fi hub to an alternative outlet.
- Check the power adapter of the hub for any damage.
- Clean the power port on the back of your Wi-Fi hub.
Note: If any Wi-Fi hub equipment is damaged, contact Virgin for a replacement!
5. Troubleshoot the Virgin Connect App
The platform is available on the Google Play and App Store, allowing any Virgin Media user to set up a Wi-Fi pod easily.
One of the reasons why the WiFi pod can’t establish a connection with the network is underlying issues with the Virgin “Connect” app.
There are a couple of good ways to troubleshoot the Virgin Connect app:
- Clear the Virgin Connect app cache data on the device.
- Remove the Connect app from the memory and reboot.
- Update the Virgin Connect app to the latest OS version.
- Uninstall and download the Connect app on the device.
To avoid updating the Virgin “Connect” application manually, you should activate “Automatic Updates” for the platform.
This setting is available in the platform’s configuration options within your mobile device’s options.
Note: The mobile device must be connected to Wi-Fi to perform application updates!
6. Factory Reset the Virgin Wi-Fi Hub!
To address issues with the Virgin Wi-Fi hub, you must restore the factory defaults of the network device.
The factory reset will erase the basic settings of the Wi-Fi hub, including the SSID, the Wi-Fi password and the details on the DHCP page.
Here’s how to conduct a factory reset on the Virgin Wi-Fi hub easily:
- Verify that the Virgin Wi-Fi hub is connected to power.
- Then, find the reset pinhole on the back of the device.
- Insert a pin into the pinhole and press the reset button.
- Hold the reset button for 10 seconds to start the reset.
- Wait until the Virgin Wi-Fi hub has erased all settings.
How to Set Up Virgin Wi-Fi Hub After Factory Reset?
Once the factory reset has been completed, open Virgin’s “Connect” app and press the “Wi-Fi Hub 5” button in the middle of the screen.
The application will recognise that the hub has been restored to default and guide you through the initial setup via a step-by-step screen guide.
Note: After resetting the hub, the Wi-Fi and Virgin network will be temporarily unavailable!
To fix whenever the Virgin Media WiFi pod not connecting, power cycle the Wi-Fi pod and reset the Virgin Wi-Fi hub.
If the issue is still there, update the version of the “Connect” app, complete the setup of the Wi-Fi pod again and restore the hub’s default settings.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.