Are you wondering why your Virgin Media WiFi keeps dropping? This problem can get extremely frustrating, especially in the digital age where everything is online, including work, entertainment, and education.
Most of the time the Virgin Media WiFi may keep dropping due to a faulty hub, improper hub positioning, incorrect WiFi settings, hardware damage, or a service outage.
If you want to know more about these problems and how to troubleshoot them, read on.
One of the reasons why your Virgin Media WiFi may keep dropping is because of a service outage. So, be sure to check for any Virgin service outage!
If there is a service outage, all you can do is wait for the Virgin Media WiFi to become active again. If not, look for the other reasons why your Virgin Media WiFi keeps disconnecting or dropping.
- Faulty or outdated hub
- Improper WiFi hub location
- Problems with customised WiFi settings
- Issues concerning Virgin Media Wall Box
- Installed anti-malware on your device
Troubleshooting the issues mentioned above can help you get your WiFi back. However, you need to follow the solutions given below carefully to gain fruitful results:
At times, your WiFi may keep dropping due to hub-related issues. Hence, the best way to solve this issue is by rebooting or restarting your hub.
When you reboot the hub, you improve the internet connection by cleaning the cache memory.
Moreover, rebooting also allows your hub to find the least-crowded channel for every frequency. Thus, ensuring a smoother and faster WiFi connection without any glitches.
Here’s how you can reboot or restart your hub:
- First, power off the hub.
- Next, check the connections of the power cable and white cable.
- If connections are loose, connect them correctly.
- After a minute, power on the hub.
- Then, wait for five to ten minutes for the hub to restart again.
Once you see the white light in the hub’s front, try connecting your device to the Virgin Media WiFi again.
If rebooting your hub doesn’t work, you can try upgrading it. It is time-consuming, but upgrading your hub can improve connectivity, speed, and security.
However, note that if you have Virgin Media WiFi, you need to request an upgrade. Currently, Virgin Media offers various latest hub versions like Hub 3 or 4.
First, you need to check for any new upgrades by going to the Virgin Media Connect app or logging in to the My Virgin Media app. If there are any, you will get the new hub for free.
Once you get the new and upgraded hub, you need to set it up by following these steps:
Step 1: Disconnect Everything from Old Hub
- Turn off the main switch of the old hub and remove the power supply from the socket.
- Remove the connector cable from the old hub.
Step 2: Make New Connections To New Hub
- Connect the new power supply cable to the new hub.
- Connect the connector cable (from the old hub) to the new hub.
- Connect the Ethernet cable to the new hub.
- Plug one end of the power supply cable into the main socket and the other to the new hub.
- Turn on the new hub’s main power switch.
- Switch on the new hub by pressing the power button present on its backside.
Finally, wait for five to ten minutes for the hub to connect to Virgin Media’s network. Once the set-up is done, you will see a white light that indicates a successful connection.
Sometimes, it’s not the complicated problems, like connections, causing your Virgin Media WiFi to disconnect repeatedly. Instead, it could be something as simple as a poor hub location.
Hence, if you have recently repositioned your WiFi hub, you might want to try changing the position again.
Given below are a few tips to remember while repositioning your Virgin Radio WiFi hub:
- Place the hub in a central position for uniform signal transmission.
- Improve WiFi coverage by placing the hub in a higher position.
- Avoid obstructions, like walls, electronic objects, near your hub.
- Consider using the Virgin Media Connect app to find an appropriate hub position.
At times, it’s not your WiFi that is at fault, but rather your device. So, it is best to check your WiFi’s stability with other devices.
Then, if it works well with those, try troubleshooting the problem on your device.
According to Virgin Media itself, your WiFi may keep on disconnecting if you have anti-virus software installed.
It happens because the anti-virus software may block the internet connection. So, try to turn it off on your device once and check again.
Often, the customised settings on your device may cause the WiFi to keep dropping repetitively. To avoid this, you can reset the WiFi network settings on your device.
By doing this, you can remove any customized preferences causing your Virgin Media WiFi to drop.
Here’s how you can reset the WiFi network settings on both Mac and Windows OS:
- Go to the Apple menu and choose System Preferences.
- Then, select Network.
- Select the Virgin Media WiFi’s name from the list of options.
- Then, click the minus (-) option to remove and click Apply.
- Finally, click on the plus (+) option to add the WiFi connection again.
- Go to Settings from the Windows menu.
- Next, click on Network & Internet option and then select Status.
- In Status, select the Network Reset option and confirm.
- Finally, restart your Windows device and add the WiFi connection again.
If nothing works, resetting your hub is the final solution.
Restarting and resetting your hub are two different things. When you reset your hub, you remove all the customised settings. Hence, your router will go back to its default factory settings.
Resetting your hub can help if you have accidentally made any modifications to your router, causing it to glitch.
Here’s how you can reset hub settings:
- First, keep your hub switched on.
- Next, press the pinhole Reset button located at the hub’s backside for about ten seconds. Use a safety pin for this step.
- Give a few minutes to your hub for the factory reset.
- Once done, the hub will display a white light.
After the hub shows a white light, you will have to reconnect your devices to the WiFi, using the default given password.
Keep in mind that after performing a factory reset of the Hub, it will revert to factory settings.
You will lose any customisations like the username and password. Hence, you need to reset them again. Moreover, your devices will also get disconnected from the WiFi.
Here’s how you can update the password or username for Virgin Media WiFi:
- First, enter 192.168.0.1 in the search bar.
- Enter the username and password of your router. Typically, these two are mentioned on the hub itself.
- Once you log in, select Configure your WiFi connection.
- Click on the Change option beside your current WiFi network name or password.
- Finally, provide the new password and click on Apply Changes.
Note: In case you are unable to configure your hub after “reset”, you can contact Virgin Support for support.
The set of solutions given above can help in troubleshooting most of the issues. Yet, if your Virgin Media WiFi still keeps glitching, then there might be some deeper issues.
For instance, Virgin Media Wall Box might not be installed properly. Sometimes, there might also be some physical damage to your WiFi hub or cables.
Thus, you might have to replace the entire unit itself. In such a case, call up a technician to look into this matter.
Read Next: How to Enable Virgin Media Port Forwarding?
Virgin Media WiFi keeps dropping due to hub-related issues, an area outage, hardware failure, or problems with your device itself. Fix these issues by restarting or resetting the hub, changing the hub location, and resetting your device’s settings.
When your Virgin Media WiFi keeps dropping, it can disturb your entire schedule and annoy you. Hence, you can follow this complete fix guide to rectify the situation.
Yet, if the problem persists, it’s best to contact Virgin Media support or your family technician.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.