The Virgin Media TV code CS2004 keeps occurring when streaming?
We have a simple solution!
When talking about Virgin Media error codes, it’s worth noticing that most of them involve signal problems.
The variety of Virgin error codes occur in a specific situation, but in most cases, have a similar meaning.
Let’s look up the best solutions for the CS2004 error!
To fix Virgin Media TV code CS2004, hard reset your hub and/or cable box. Next up, reinstall the cable configuration and re-tune the Virgin channels. Finally, troubleshoot for power problems and have your TV box undergo a full Factory Reset process!
To learn more details about the CS2004 on Virgin Media, keep on reading!
More About Virgin Media CS2004 Error…
The Virgin Media CS2004 code is mainly caused by Signal Problems!
Signa issues on one other hand could occur due to inappropriate cable connections, an issue with Virgin Media services and equipment problems.
On the other hand, we could be dealing with software issues, so let’s take a quick look at ALL possibilities:
The Virgin Media CS2004 code occurs due to:
- Cable Connection Problems!
- Hardware/Software TV Box Issues
- Power Insufficiency on the Streaming Device.
- Missing or Not Updated Channels List
Those are the protagonists of this problem. We will be eliminating each of these possibilities with the upcoming solutions, so the reader can’t go wrong.
Let’s jump right in!
Virgin CS2004 Error Code – Best Solutions!
After reading more about the CS2004 error code’s occurrence, it’s time to do some troubleshooting.
It’s important to apply each solution in chronological order to properly approach the problem. Don’t skip anything!
Let’s jump right in!
Solution #1 Hard Reset the Cable Box!
The CS2004 error is most easily fixed by performing the Hard Reset process.
What the hard reset actually does is have all of the electricity within your cable box discharged/drained.
This helps, because by discharging all of the electricity you will have both the software and hardware of your cable box refreshed. Let’s look into this!
How to hard reset Virgin TV box:
- Press the Power Button on the cable box.
- Once the device shuts down, unplug the Power Adapter.
- Wait for 5 minutes while the box is disconnected.
- Re-attach the power adapter of the cable box.
- Turn the device on.
While your box is unplugged, take a look at the ports and the power cable itself.
Look out for any visible damages that may give you more clarity about the problems.
Any faulty cables should be replaced as soon as possible!
Solution #2 Re-Configure Cable Setup
Chances are that the cables in your setup are installed incorrectly.
That’s a common occurrence, especially for newcomers to Virgin Media, since installing the cables could be confusing at times.
There’s a particular way to connect the cables and install them into their respective ports. Let’s take a look at how the cables must be installed.
Standalone Virgin TV box installation:
- Connect an HDMI cable to the box and the respective TV
- Plug the Coaxial cable into your box and the wall outlet
- Secure the Power Adapter of the cable box with a power source
Virgin TV box/home combo installation:
- Connect a Coaxial cable between the TV box and the wall outlet
- Install Power Adapters for both your TV box and hub
- Connect an HDMI cable to the box and the existing TV device
- Using a 2nd Coaxial cable, connect the hub and the TV box
- (Optional) Install Ethernet to your cable box
Since Ethernet is no longer the only way to connect your TV box globally, this is an optional step.
You have the choice between using a WiFi or Wired Connection for the TV box!
Note: Make sure that you only use brand-new cables for the installation of your devices.
Solution #3 Troubleshoot Power Problems
The Virgin Media TV code CS2004 could also be caused by Power Problems.
Power Fluctuations are what we’re mainly going to discuss here.
If those are occurring with either of your devices, it would be common for the CS2004 error to occur when attempting to stream.
There’s a variety of methods to fix power fluctuations so let’s check them out!
Common ways to troubleshoot Power Fluctuations:
- Plug your TV box/Home hub into an alternative Power Outlet
- Install a different Power Adapter cable in your setup
- Clean the Power Port of your streaming device thoroughly
- Check for any power outages with the Circuit Breaker
When diagnosing your setup, it’s important to take notice of the room’s power fuse.
The fuse on the circuit breaker could have gotten burnt out, resulting in constant power fluctuations!
Alert: Power insufficiency could be the culprit due to constantly restarting your cable box!
Solution #4 Retune Virgin TV Channels
If you’ve recently had changes to your Virgin plan/subscription, channel problems may have occurred.
The best way to update old channels and scan for new ones is to have your Virgin Media streaming device re-tuned for channels.
- Tuning Virgin Media TV Box will bring back missing channels!
If a channel got cancelled by Virgin Media, changed in subscription terms or is simply no longer available, it will display an error.
This is when that CS2004 error is common to occur!
Retune Virgin Media channels in the following way:
- On your Virgin remote, press Home.
- Navigate to Help & Settings.
- Press Help.
- Select TiVo box & Remote.
- Enter TV Care on the TiVo tab.
- Choose TiVo Missing Channels.
- Let the “retune” begin!
While your Virgin Media is being tuned for new channels, stop interacting with the device.
Cancelling the process halfway may result in partial channel and data loss!
The retune may take between 5 and 10 minutes. Be patient for the time being!
Solution #5 Reset the Cable Box
Perhaps, a Factory Reset will manage to get the CS2004 error resolved on your Virgin!
This is an end solution and is only recommended when the box has encountered some critical issues.
Assuming you’re still having the CS2004 error, a factory reset may be able to resolve the error when streaming channels. It will also have the software refreshed!
- The Factory Reset will revert ALL data/settings on your box to factory values!
How to Factory Reset Virgin TV box:
- Press Menu on your remote.
- Go to Settings.
- Navigate to Advanced Settings.
- Choose the Virgin TV Box.
- Highlight and select Factory Reset.
- Confirm the process.
- Wait for your box to reset…
It’s important to have your cable box working for the reset’s being. Cancelling the process or shutting down the TV box will interrupt the reset, which could lead to critical issues!
Note: Take a picture/screenshot of your box’ settings that you wish to re-apply later on!
Solution #6 Install a Virgin Home Hub
Some Virgin TV channels may be unavailable without having a Home Hub installed.
It may cost you a little over, but that’s the only way to resolve signal and channel problems with Virgin Media.
Hereby ordering a Home-Hub by Virgin and installing it in your setup, will resolve the CS2004 error along with other signal problems.
Let’s learn how to install it!
How to install a Virgin Media Hub:
- Position the Home Hub and connect it to power.
- Plug a Coaxial Cable into the hub and then the Wall Outlet.
- (Optional) If only using a hub, connect the hub and TV via an HDMI cable.
In addition, using a cable box-hub Virgin Media combo will also boost the signal on your devices.
That means you’ll load channels faster, completely get rid of buffering and resolve signal-related or unavailable Virgin Media channels!
Alert: When installing the Home Hub, ensure to have coaxial cables screwed securely!
Quick Recap:
Thus, the solution to the CS2004 Virgin Media error is to Power Cycle the TV box and install a Home Hub. Next, retune for channels on your Virgin Media and inspect the cable connections. If nothing worked so far, perform a Factory Reset on your box!
Wrapping Things Up:
After learning all about the Virgin Media TV code CS2004, you should be now capable of resolving the problem.
Virgin Media error codes are an often occurrence that indicates an issue with your setup. Understanding the problem is essential to troubleshoot properly!
Take a look at our online technical blog to explore more solutions for your tech issues!
Read Next: Can You Airplay Virgin TV Go?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.