How to Fix Virgin Media TV Box Not Working? Complete Guide

Is your Virgin Media TV box not working? Did it stop working all of a sudden while watching your favourite movie?

While the reasons are plenty, there is nothing to worry about. You can use some troubleshooting tips before calling for professional help.

To prevent your Virgin Media TV Box from recurring issues, reboot the TV and box to check connections. Next, check your account and TV itself for issues.

Read on to solve these problems if your Virgin Media TV box has stopped working.

Why Is Virgin Media TV Box Not Working?

The commonly seen problems for Virgin Media box TV not working has something to do with the box.

Otherwise, it is also possible due to a broadband outage from Virgin Media. You can quickly check if your area’s signal is out from the Virgin Media Service Page. 

The other reasons for Virgin media box tv not working are:

• Account issues
• Issues with the home TV
• Connectivity with HDMI cables and other wires
• Router/Hub issues

A simple switch off and on might solve a few existing problems. However, you require extensive troubleshooting tips when it comes to other reasons with the box or account.

How To Fix Virgin Media TV Box That Is Not Working?

Some of the solutions might require patience and care when troubleshooting. Hence, follow these steps to the point when dealing with the problems listed above.

Solution #1: Switch Off the TV and Box

You can switch off the TV and the box to see if the problem disappears. However, the restart may take time, so please wait patiently for both to power up.

Rebooting the box helps in clearing most of the error codes. You can also go ahead and check if all the wires attached to your TV and box are firm and secure.

Try these steps to reboot your TV and box:

Step 1. Check The Cables

1. Switch off both the TV and box.
2. Next, ensure that HDMI cables to both box and TV are well in place.
3. Also, check the wires connecting the box to the router.
4. Then, switch on the power for both.

Step 2. Check The Lights

1. Wait for the reboot to finish.
2. The signals on the box will give you the needed information.
3. A white light will signal that your box is ready.
4. In the case of amber light in the box, it means that it has a fault.

Moreover, if the box has three green flashing lights, then also, there is a problem. Also, if no light occurs, then the wire connections are loose.

Solution #2: Reboot Your Router

The next most common occurrence if your Virgin Media TV Box stopped working is the problems with the router. So, either your connection has issues or the router itself.

Let’s see the steps to reboot your router for best results:

1. Firstly, check the main socket wire of the router.
2. Then, place it firmly in the socket.
3. Once in place, turn off the power to the router.
4. Later, check the connections leading to the other devices.
5. If you find any loose wires, connect them properly.
6. Then, wait for a few seconds before turning it back on.

Your router may take anywhere between 5-10 minutes to reboot. After the reboot, you will notice a Power Light indicator on the hub’s front. Try if the TV is working fine after the reboot.

Moreover, if you wish, you can also do a factory reset on the box. It will take time but might clear your hub of any errors quickly.

Solution #3: Check for Connection Outages

Connection outages are common in many places. If your city or area is prone to such occurrences, wait for the outage to clear.

You can also check the live connection status of your location on the Virgin Media Service Page.

However, if you are using other service providers, you may have to contact the respective customer care to get your doubts cleared. In such cases, you will find that the fault is in the coverage rather than the TV or your box.

Check for the lights on your device router to understand if there is a connection outage.

Sometimes, a HUB 3 with a flashing red light indicates issues in your Wi-Fi connections.

However, if you do not see any problems with the lights but your connection is still not working, check for an outage immediately.

Solution #4: Check For Account Problems

Another problem associated if your Virgin Media TV Box stopped working is maybe with your account.

To solve this, you may have to contact the Virgin Media helpline or sign in through the Virgin Media Account Page.

Here’s how to troubleshoot your account issues:

1. First, log in to your account with your email ID and password.
2. Check for the details on your Home page.
3. Then, look for any account issues like discontinuity or bill payment.
4. Next, check out all the statements to understand the process of your billing.
5. Make outstanding payments to renew your account.
6. Finally, if you still face issues, call or chat with their helpline.

Once your services are restored, you are mostly clear of any TV-related problems as well.

Solution #5: See If Your TV Has Any Problem

In many cases, we are still fiddling with wires without solving the core issue. Hence, your TV can be the real issue behind the entire problem.

Try to check if your TV is not taking the connections from the box. Also, follow these steps to confirm your doubts further:

1. Firmly place the wires coming from the box to the TV, especially the HDMI connections.
2. In case of issues with the HDMI cable, change to a new one.
3. Check if the new HDMI cable is working.
4. Moreover, check if the power cable is in the socket well.

If you still face any problems, try calling the helpline of your TV brand to check for any TV-related issues.

Most of your issues surround the problems mentioned above. However, all of them are somewhat solvable through simple steps.

Still Unable to Fix a Virgin Media Box TV That Doesn’t Work?

All the troubleshooting tips explained work in most situations. You may never have to call for help if you follow these simple steps.

However, even after repeated trials, you may find that your Virgin media box tv is still not working. This is when you need to look for a much larger root cause.

The installation of your TV box may not be proper. Also, all the lights on your hub tell things about your connection. Check out the page of the Virgin media website to understand according to each box type.

Moreover, physical damages to TV, hub, box are specific reasons to watch out for. Look for any hidden dents or damages on your devices. You may also reach out to professionals to understand if the physical issues are the real cause.

Read Next: Why Virgin Media WiFi Keeps Dropping?

Conclusion

You are probably facing issues with the Virgin Media box TV due to the hub’s connection problem, account issues, or hardware damage. Check the cables, reboot the router, and look for account issues to rectify this problem.

Disruptions in your TV watching can annoy you. For example, a weekend with many TV plans can go sore if you find your Virgin Media TV Box not working!

So, follow the suggested tips listed above to see if you can do it yourself before calling in a technician.

Although, if you are still left with issues that don’t go away even after all these tips, it is best to contact your family technician. You may also get professional help from Virgin Media Support.