Is your Virgin Media Router flashing green light repeatedly? Then, this might point to a deeper issue that may affect your internet connection and its speed as well.
Yet, there are some ways to fix this problem.
To prevent your Virgin Media router from flashing green light, try checking and fixing any loose connections. The router flashes green light when it isn’t powered properly.
If you want to know more about how to prevent your Virgin Media router from flashing green, read on.
First, note that there are different lights in your Virgin Media router.
For instance, if the light with the WiFi symbol is flashing green, it suggests that the router is well-connected to the internet. So, there is nothing wrong with your router.
Alternatively, there is a Power Light present too. If it is white, your router is working properly. But, if the Power Light is flashing green, look out for reasons such as:
- Loose connections between hub and cables
- White cable not connected to the router/hub properly
- Problems with the main power supply between the wall and hub
Apart from the Power Light, an Internet Light (with two internet arrows) is also present. Typically, it won’t have any light.
But, if it is flashing green light too, look out for reasons such as:
- Software or Firmware update
- Router stuck on an update
Keep in mind that if your Virgin Media router’s light with WiFi symbol is flashing green light, you don’t need to do anything.
But, if the Power Light is flashing green, follow the solutions given below:
The Power Light flashes green when there are power issues with the router. Hence, it may seem like your router is connected to the internet, but you won’t be able to browse anything.
In such a situation, the first thing you need to do is check the connections of the white connector cable.
Here’s how you can do that:
- Turn off the router.
- Check the connection between the white connector cable and isolator cable.
- Ensure that the isolator cable is connected to the connector cable’s ‘Wall’ side
- Check if the isolator cable and white connector cable are connected firmly.
- Pull both cables gently to see if they’re fitted correctly.
- If the cables separate easily, tighten the connection.
Also, ensure that the other side of the white connected cable is fitted properly in the router.
Turn on the router once you are done and check if the Virgin Media router keeps flashing green. If it still does, check the next solution.
Sometimes, the issue might not be with the white connector cable but the hub power supply cable. So, check the power supply cable.
Follow the steps given below to understand how to check and fix the hub power supply cable.
- First, turn off the main power switch and hub switch.
- Then, check the power supply cable connections.
- Check the connection between the power supply cable and the hub itself. If loose, tighten it.
- Next, check if the power supply cable is well-connected to the socket.
- If loose, remove the power supply cable and plug it in again.
- If the socket is loose itself, consider plugging the power supply cable elsewhere.
Finally, turn both the main power switch and hub switch on. Then, hopefully, the router’s Power Light will stop flashing green light.
A splitter is a part connected to both connector cable and isolator cable. It ensures that your router receives proper signals by connecting both of the cables.
Hence, if the splitter connections are improper, you may face an issue. Consequently, you will face the Virgin Media router flashing green no internet problem.
So, follow the steps mentioned below to check splitter connections:
- First, check if the isolator cable is plugged in well with the splitter.
- Next, check if the connector cable is plugged in properly with the splitter too.
- On finding any loose connections, remove the respective cable and plug it in again.
On the other hand, if you see the Internet Light flashing green, look for the below-mentioned solutions.
Note that this solution is only limited to an Internet Light flashing green. According to a few Virgin Media users, the software update can go on for 5 minutes to 30 minutes.
So, if the Internet Light is flashing green, it is best to wait for an hour to let the router finish its software update.
Once the router is updated, it will stay green for about 2 minutes.
You may try rebooting your router if it is stuck on an update and continuously shows a flashing green light.
This solution helps because when you reboot, the software update request is sent again. Hence, the previous update terminates.
Here’s how you can reboot your Virgin Media router:
- First, turn off the black power switch given on the hub’s backside.
- Next, turn it on after 5-10 seconds.
- Finally, wait for 5 to 10 minutes for the router to reboot properly.
- Once the reboot is done, the Power Light will be white.
Another problem a few Virgin Media users have reported is that their router is stuck on an update.
Due to this reason, the Internet Light keeps on flashing green for a long time.
If you think your router is stuck on an update, you may try to reset it once.
Here is what you need to do:
- Keep your router on.
- Find the Reset pinhole located on the backside of the Virgin Media router.
- Use a safety pin to press the pinhole for about 10 to 15 seconds.
- Let the router reset its factory settings and wait for 30 seconds.
Once the router is working again, note that you will have to reset any usernames or passwords stored on your router.
We have discussed how you can configure the settings again in the next segment.
After resetting your Virgin Media router, you will have to log in from the default username and password given on the router.
But, if you want to change those to the customised settings, follow the steps given below:
- Open any web browser.
- Type the router’s IP address.
- Next, find the router’s username and password to log in.
- After logging in, find the Configure Your WiFi Connection option.
- Next, change the username and password accordingly.
If you still face any troubles after resetting your Virgin Media router, you may contact your technician or the company.
Even following the solutions, your Virgin Media router keeps blinking green light; try to look for physical damage.
The solutions may not work if the connector cables, isolator cables, and power supply cable have any physical damage.
Additionally, also try to check if there are any issues with the socket itself. Try to plug in another cable and see if that works. Sometimes, the problem might not be with the Virgin Media hub but the socket.
You can also call up Virgin Media company to know more about the issue with your router. They can conduct an in-depth check and help you out.
Read Next: How to Enable Virgin Media Port Forwarding?
The Virgin Media router flashes green light mainly due to connection issues. To fix the connection issues, check all cables, including connector cables, isolator cables, power supply cable, and splitter connections.
In the case of a Virgin Media router flashing green light, focus on the connections rather than anything else.
However, if all connections are secure and your router isn’t updating, it’s best to call Virgin Media company and ask for their help.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.