The recent price hike with TV, phone, and broadband bills has left customers asking – how to reduce Virgin Media Bill?
Many Virgin Media users are left with an increased bill up to £4 monthly after the 2021 price increase.
Consumers are now looking for ways to stick to the Virgin Media network with a better package or reduced bill amount.
You can reduce your Virgin Media Bill by changing your package, haggling with customer care, paperless billing, demanding extras in your current package, referring people, and using cashback payment options.
Let’s get started with a detailed approach for each of these methods, to save a few precious pounds.
How To Reduce Virgin Media Bill?
Negotiation skills play a lot when trying to reduce your monthly bills with regards to TV, phone, or broadband bills.
You have to know a lot about the competitors, and the packages they offer, to bag a discount or reduction when talking to customer care.
Consider reducing your package for the unused channels or broadband speed. Virgin Media will accommodate you according to your needs when correctly expressed.
If you are thinking: How Can I Lower My Virgin Media Bill?
Here are some methods you could use to reduce your Virgin Media bill at a substantial level:
Solution #1: Change Your Package
Any form of service from Virgin media gives you plenty of packages to choose from.
If you had signed for a package at the beginning with higher capacity and find that it is no longer of use, try changing your subscription.
Moreover, you could skim through their packages to choose the best that suits your requirement. Also, talk to a customer executive to see if any special offers or customized package options are available.
Some of these packs come in a combo mode that involves your TV as well. Try them to see if you can save much more than giving separately.
Now, you may also think about how to reduce Virgin Media Broadband bill. However, since the internet is always required, a broadband connection is the best bet when many devices are in the household.
Although, if you feel that the usage is limited and you are paying heavily for it, it is time to rethink your subscription plan.
Go for cheaper plans with lesser speeds and download strength. Sometimes, you may come across some bumper plans given out from Virgin Media as introductory offers.
Grab them if they are suitable.
Solution #2: Negotiate With Customer Helpline
Bargaining with a customer retention expert from Virgin Media does the trick most of the time. However, knowing the nuances of negotiating helps you to strike a deal within limited attempts.
A few tips to successfully talk with the Virgin Media Network are mentioned below:
- Try to call when your contract is expiring.
- Gather details like your current plan, billing amount, etc.
- Choose the right time of the day to call to avoid rushed conversations.
- Get all the data about competitors to convince the customer helpline.
- Put out your needs clearly to help them choose the right options for you.
- Contact a retention team while negotiating about leaving the network for a competitor.
Finally, try talking in a calm and convincing tone to have a smooth haggling experience.
Also, for broadband bills specifically, you could always talk to the Virgin media customer care to explain your needs clearly as per speed and usage.
Solution #3: Change Your Billing Mode
If the postal form is your preferred method of acquiring billing statements every month, consider changing it to reduce money charged by Virgin Media Network.
You can easily switch over to paperless billing by changing your preferences in the My Account Dashboard of Virgin Media Online Account.
Follow these steps to change your billing method:
- Log in to My Virgin Media.
- Enter your credentials and Sign In.
- Choose My Profile from the options available.
- Click on e-Billing and change your format.
Note that Virgin Media takes about £1.75 each month to send the paper bill. So, by switching over to e-billing, you can save up to £21 a year.
Although this won’t help you save hundreds, it’s still a great trick to save money easily.
Solution #4: Ask For Extras
Sometimes, negotiating doesn’t bring down your bill even after several attempts. The next best choice would be to get some extra options for the subscribed package.
Talk to the customer helpline to mention that to stay with the subscription they might need some perks.
You can ask for extra speed or download strength when it comes to a broadband connection. If not, ask for added channels in the case of TV packages.
Solution #5: Refer Friends
It is a temporary money-saving tactic but beneficial. You can convince your friends or relatives to join Virgin Media with your reference.
Once they accept, talk to customer care and get the procedure for the same.
Sometimes, you just have to fill a form online or directly in their office to bag this reward.
Solution #6: Bag Offers As A New Customer
Unlike many other competitors, Virgin media has an exclusive principle. You can opt to discontinue your services for at least three months. Later, you can join again as a new customer.
Virgin Media accepts the new application without any history. Also, the benefit of this trick helps you use the offers given to first-time consumers.
Solution #7: Use Cashback-Friendly Payment Options
Many banking options and digital payment methods offer cashback to consumers when paying their bills online.
If you are a customer of a cashback-friendly bank, choose to make your payments only from them. This way, you get to save some money while paying the bill amount.
For instance, Virgin group came up with a ‘Virgin Money Back’ initiative that offers up to 15% cashback to Virgin Money or Virgin Atlantic card users.
Moreover, some cashback-friendly banks in the UK include Barclays, The Co-operative Bank, and NatWest as you can avail up to £7 monthly. Note that the process for availing of cashback offers is dependent on the bank itself.
If you’re not getting any cashback offers, think about switching to such banks that offer rewards for payments.
Additional Tips To Reduce Your Virgin Media Bill
All the steps given above are fool-proof tricks to save money in your monthly statements. Talking it out thoroughly with customer care to reduce the charges will be the best option.
However, you might not be convinced with the technique of negotiating since sometimes you may receive cold replies. Hence, you can try following the below-mentioned tips:
1. Talk to Customer Retention Team
So, as a last resort, you could talk to the customer retention team about the cancellation of the contract. You can contact them on 0345 454 1111.
After all, none of the network service providers like their customers going to competitors. You could use this as a weapon to reduce your cost.
If not, think about the other networks giving different packages and compare to decide about switching.
2. Check Out Promo Codes
Promo codes are basically a mix of alphabets and numbers that you can use for getting discounts.
There are a few sites like – Mymoneypocket and Independent that can help you find promo codes for Virgin Media.
However, keep in mind that these promo codes are available for a limited period only.
3. Don’t Accept The Very First Offer
Many people often commit the mistake of accepting the first offer itself. But, if you can negotiate more, it is best to try and see if they can lower the price further.
You can also request a call back after some time. This way, they might consider offering better discounts than the one offered at first. Yet, if they don’t, you can always take up the first offer too.
Try lowering your Virgin Media Bill by looking for offers, opting for paperless billing, having a chat with customer care, asking for any extras, or using cashback payment options.
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This guide will help in clearing the thought of how to reduce Virgin Media bill. The best way is to negotiate with the customer executives mentioning plans and packages given by the competitors.
Also, go ahead and change your package with a lesser speed or channel requirement.
Reducing expenses on posting billing statements is another way. Additionally, try referring friends/making payments via cashback options to save money/ demanding extra features for the plan in place to enjoy for free.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.