If you’re streaming your favourite shows and you get the Virgin Media internet access denied error, it could be knackering. But, we’re here to tell you that you’re not alone in this dilemma.
As a matter of fact, many Virgin Media users are continuously brought upon this error, and we’re here to fix it.
In this tutorial, we will go over why this error happens. Not only that, but we’ll also teach you the ways to fix it completely!
To fix the Internet Access Denied error on your 3.0 hub, try checking the status of the network and the hub. Then, perform a reboot or a power cycle, and check the wires and cables connected to it as well.
Getting the internet access denied Virgin Media error could be knackering. And in fixing it, knowing what the usual cause is, is as important as the solution.
So, what’s causing you to experience this nuisance in the first place?
Why Am I Getting an Internet Access Denied Error?
The Virgin Media Hub 3.0 internet access denied dilemma is one of the most reported problems with the company’s broadband.
Many people, especially those who just upgraded to this Superhub, are experiencing or have had experienced the same.
Here are some of the most common reasons that make this error pop up:
- The hub isn’t activated yet
- Loose wires and cables
- MAC address block/restricted
- Hardware problems (hub problems)
With this knowledge, we already know that the cause of this problem isn’t always with the service. It could be how your hub has been set up, too.
So, here’s the complete procedure of fixing this once and for all!
Virgin Media Internet Access Denied – Fix Steps
In this guide, we won’t just give you a general guide.
Instead, it will be a complex guide, detailing every step of the way to help you get rid of the internet access denied prompt you’re seeing.
Step #1: Check the Status of Your Connection
The first thing you want to do is to check the complete status of your connection.
You could be experiencing the error because your hub might not have been activated yet.
To check your connection’s status, follow these steps:
- Open a browser and access Virgin Media Fault Status Page.
- After that, sign in to your account and follow the on-screen steps/instructions.
- Alternatively, you can click the Service Status In Your Area option.
- Enter your postcode to check the service in the area where you are.
NOTE: This is where you can see whether your hub has already been activated if there’s something wrong with your account like unpaid billing, etc.
You can also use this service status checker to see if there’s an outage. You can run a few tests on your hub kit, you’ll be able to identify network outages, and more!
Step #2: Power Cycle the Hub
After that, what you want to do next is to perform a reboot or a power cycle of your Virgin Media hub.
- Ensure that the power supply of the hub is tightly connected to the wall socket and to the hub.
- Then, switch the hub off by pressing the power switch off.
- When it’s turned off, unplug the hub from the wall socket/outlet.
- Leave it unplugged for about 30 to 45 seconds.
- Plug it to power, then turn the device back on again.
NOTE: When you turn it back on, there’s a timeframe of about 5 to 10 minutes for the hub to reinitialize.
Step #3: Ensure That All Cables Are Attached Properly
Then, you need to make sure that all wires and cables are attached and connected to the device properly.
This means you’d have to detach and reattach both the Ethernet and the power cables that make the unit work.
NOTE: Make sure that you hear the “click” sound when you reattach the cable, so you know that it’s properly connected.
The best time to do this is when the hub is turned off when you’re in the process of restarting it.
Step #4: Check the Hub’s Connection Restrictions
Sometimes, the reason why it’s unable to connect is because of the fact that your device’s MAC address has been added to the restriction on the Virgin Media hub.
You may have accidentally added it or someone else who has access to it could have.
Here’s how you can see whether your device is restricted or not.
- Open up a browser and type in 192.168.0.1 on the address bar.
- Enter the password of the hub (you’ll see this on the box).
- Once in, click Advanced Settings on the left-hand side menu.
- On the dropdown menu, select MAC Filtering.
- Check the top area where you see the device name, MAC Address, Enable, and Delete row.
- If you see your device, that means it’s filtered, and the connection will be restricted.
- Toggle the Delete checkbox to delete this restriction.
Step #5: Factory Reset the Hub
The last and final step in fixing the internet access denied error is to perform a factory reset of the Virgin Media hub.
What this does is refresh and revert the complete settings of your hub back to their original states.
To do a factory reset:
- Ensure that the hub is turned or powered on.
- Press and hold the reset pinhole at the bottom part at the back of the hub.
- Release it when the lights on the hub go off or restart.
- Then, wait for a few minutes for the hub to reinitialize back up again.
After a successful factory reset, all settings of the hub will go back to what it was when you first got it. This includes the name, the password, as well as the connected devices.
That’s just about it!
After performing this 5-step method, the internet access denied error should be gone and your experience in using the Virgin Media hub will be flawless.
I’m Still Getting the Error, What Should I Do?
If in any case, the process didn’t work out well for you, seek Virgin Media’s assistance as regards the issue. It may already be a problem with the hub, we can’t know for sure unless we ask.
So, reach out to them about the problem. Tell them all about the troubleshooting steps you’ve done and accomplished so they can point you the next steps.
If you’re getting the Virgin Media internet access denied error, first check if there’s an outage or if there’s a status problem. Then, reboot the hub and make sure that all connections are stable and secure. Check the restrictions of the hub and factory reset it if the problem persists.
Read Next: How To Reduce Virgin Media Bill?
Many of us assume that this unfavourable Virgin Media internet access denied error is something that’s fixable only from VM’s end.
In truth, you can try to fix it without calling them – and you have our guide to help you get through it!
Regardless of your technical expertise, you will never find our guide complicated! The next time you come across this problem, you’ll know where to go and what to do!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.