How to Fix Virgin Media 360 Recording Problems?

Are you experiencing Virgin Media 360 recording problems? We’ve got your back!

Virgin Media 360 allows you to store your favourite shows, but sometimes, the box fails to record programmes. The problems encompass various issues like glitches and a lack of storage. 

To get your Virgin Media 360 box to record, ensure that you have a fast and reliable internet connection by refreshing it. Free up storage space on your box so it records your chosen programmes.

With no stone left unturned, let’s talk about this!

How to Fix Virgin Media 360 Recording Problems – 10 Solutions

We arranged 10 solutions, from the easiest to the most complex, to help you find the one that works for you. 

#1: Double Check and Make Sure the Content is Recorable

The first thing you should do is make sure the content you want to record is actually recordable.

Some content has rights restrictions or technical issues that hinder successful recording through Virgin Media 360. 

To check if the content is recordable, here’s what you should do:

1. Go to the in the Channel Guide or Info Banner.
2. Navigate to the programme you want to record. 
3. Look for the red dot icon next to the programme title.
4. If there is no red dot, it means the content is not recordable. 

To fix this problem, choose another recordable programme or watch the content live or on-demand without recording it. 

#2: Refresh a Poor or Slow Internet Connection

The most common reason for Virgin Media 360 recording issues is a poor or slow internet connection.

Sluggish internet connectivity affects the quality and availability of recordings, especially if stored in the cloud. 

Check your internet connection speed with these steps:

1. Go to Settings.
2. Click on Network.
3. Select Test Connection Speed. 

If your speed is below 10 Mbps, it won’t be able to support the recordings.

To fix this, refresh your internet connection by following these steps:

1. Turn off your Virgin 360 box and router by unplugging them from the power outlet.
2. Wait for about 30 seconds.
3. Plug them back into the power and turn them on.
4. Wait for another 30 seconds and check your internet connection again. 
5. If your speed is still slow, do these steps:

• Move your Virgin 360 box and router closer to each other.
• Use an Ethernet cable to connect them directly.
• Contact your internet service provider for further assistance. 

Tip: If you have lots of devices connected to your router, we recommend that you disconnect them temporarily to see if it resolves the issue.

#3: Reconnect Your Virgin 360 Box to Your WiFi

If your Virgin 360 box is not connected properly to your WiFi, you will experience recording problems. To fix this, reconnect your device to your network. 

Here are the steps to do this:

1. Press the Menu button on your remote control.
2. Scroll to the Settings icon and press OK.
3. Scroll to Home Network Settings and press OK.
4. Select Set Up Your Home Network and press OK.
5. Select Join Network and press OK.
6. Choose WiFi and press OK.
7. Select your WiFi network from the list and press OK.
8. Enter your WiFi password and press OK.

Your Virgin 360 box will now connect to your WiFi. 

Note: If you are using a VPN, turn it off, as it sometimes introduces additional latency and affects your internet speed. 

These steps should be enough if you’re experiencing connectivity issues with your Virgin Media 360 box. However, if the cause of your issue is not related to your WiFi, proceed to the steps below.

#4: Free Up Storage Space on Your Box

Insufficient storage space on your Virgin 360 box limits the number of recordings you’re allowed to make and keep, causing some of them to fail or disappear. To fix this, check how much storage space you have left.

If the bar shows a low percentage, follow these steps to free up storage space on your box:

1. Go to Home.
2. Select Recordings.
3. Click on Manage Recordings on your Virgin 360 box.
4. Select Delete Recordings and choose the recordings you want to delete. 
5. Press the OK button on your remote. 
6. Confirm that you want to delete the selected recordings. 
7. Check if you have more available storage in your box. 

As an alternative, use a USB hard drive to store your recordings. It will free up space on your Virgin Media 360. 

Pro Tip: Delete recordings you already watched or no longer want to watch and keep only the most important ones. 

#5: Verify Your Recording Settings

Incorrect or incompatible recording settings cause conflicts or errors when scheduling or playing back recordings. Check your recording settings and adjust them according to your preferences. 

Here’s how to verify and change your recording settings:

1. Go to Settings.
2. Select Recordings & Downloads.
3. Select Recording Options.

Next ensure the following settings are correct:

• Start Recordings Early: Begin recording a few minutes before the schedule
• Stop Recordings Late: Extend recording a few minutes after the schedule
• Keep At Most: Limit the number of kept episodes for each series link
• Keep Until: Set how long recordings are stored
• HD Preference: Select a recording quality 
• Series Link+: Record all series episodes across channels and platforms

Note: If you set your recordings to automatically delete after a certain time or when space is needed, ensure these settings align with your preferences. 

#6: Reschedule or Cancel a Recording to Avoid Overlaps

Check for overlapping recordings if you have a Virgin 360 not recording problem.

You will see the error messages Recording Conflict or Recording Overlap on your screen when you try to record more programmes than your box can handle. 

Here’s how to reschedule or cancel a recording to avoid overlaps:

1. Go to Home.
2. Select Recordings.
3. Click on Manage Recordings on your Virgin 360 box. 
4. Choose Recording Conflicts and the programme you want to cancel or reschedule.
5. Press the OK button on your remote.
6. Select Reschedule or Cancel from the options. 
7. Choosing Reschedule displays the alternative times and channels for the programme. 
8. Select the one that suits you best and press the OK button again.
9. You will see a confirmation message on your screen if you choose Cancel.
10. Press OK again to confirm, then check the overlapping recordings are fixed.

Note: If you encounter errors or issues while rescheduling or cancelling recordings, address them promptly to avoid missed recordings. 

#7: Disable Eco Start on Your Virgin 360 Box

Eco Start puts your Virgin 360 box on low-power mode, interfering with the recordings.

While it helps save energy, it also prevents your device from waking up in time to start or finish the recordings. 

Turn it off if it’s enabled by following these steps:

1. Press the Home button on your remote control. 
2. Select Help & Settings.
3. Choose Settings.
4. Select Power.
5. Pick Eco Start.
6. Set Eco Start to OFF.

Your Virgin 360 box will start up immediately when you turn it on. 

Note: Turning off Eco Start will increase your energy consumption. The feature works by putting your device into standby mode when you’re not using it.

#8: Format the Hard Drive on Your Box

A faulty hard driver on your Virgin Media 360 box corrupts or deletes your recordings, ultimately affecting the performance and functionality of your device.

To check if your device is faulty, follow these steps:

1. Go to Settings.
2. Select System Info.
3. Choose Diagnostics.
4. You will see a section that says Hard Drive Status with a colour code next to it. 

The colour code indicates the health of your hard drive as follows:

• Green indicates your hard drive is healthy and working fine. 
• Amber means your hard drive shows wear and tear and needs replacing.
• Red suggests your hard drive is damaged and needs replacing immediately. 

To fix the recording problems, follow these steps:

1. Press the Home button on your remote control. 
2. Scroll down to Settings and press OK.
3. Scroll down to System and press OK.
4. Scroll down to Storage and press OK.
5. Scroll down to Format Disk and press OK. 
6. A warning message will appear explaining all recordings will be deleted. 
7. Press OK if you’re sure you want to format the hard drive. 
8. Wait for a few minutes. 
9. Once done, your Virgin 360 box will reboot.

Note:  Formatting the hard drive will delete all recordings. Back up any recordings you want to keep before proceeding. 

Recap 

Thus, a slow internet connection is the reason for your Virgin Media 360 recording problems. To fix this, reset your router and reconnect your device to WiFi. If this doesn’t work, free up storage on your box and format the hard drive.

For extra Virgin Media 360 details, check out our blog! 

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