To identify why the Virgin 360 remote pairing failed, the first step is to uncover all the probable causes affecting the remote’s functionality.
If you’ve completed the programming correctly, but the remote is not working, then there are many other possibilities to inspect besides the pairing.
The Virgin 360 remote control won’t complete the pairing process due to a battery-related issue or problem with the Virgin receiver. To address the programming issue, first, check the IR line of sight and resolve any RF interference.
Let’s investigate the 360 remote control issue further!
Why is the Virgin 360 Remote Not Pairing?
Here are the potential reasons why the Virgin 360 remote control won’t program:
Is the Virgin 360 Remote an IR or RF?
Since the Virgin 360 remote is voice-operated, it connects via Wi-Fi to the receiver. Hence, it functions via an RF signal.
Unlike a simple remote control that uses standard IR communication, voice-controlled remotes can freely interact with the receiver, even when covered or obstructed.
Infrared Vs. Radio Frequency
The primary difference between an infrared and a radio frequency signal is that the RF signal is much more reliable and harder to interfere with.
As mentioned, the RF signal works via Wi-Fi, so the remote won’t work if the receiver is not paired to a wireless network.
Note: For now, setting the Virgin 360 remote to operate on an IR signal is impossible!
Virgin 360 Remote Pairing Failed – 6 Effective Solutions!
Notice: None of our solutions will require interaction with the Virgin Media receiver!
1. Test Pairing the Remote from Closer!
Although radio signals can rarely be affected by improper line of sight, this remains a significant factor to check whenever the remote won’t program.
To verify that the signal sent by the remote reaches its endpoint, stand next to the Virgin TV box and attempt to reprogram your remote.
Stand within 3 feet next to the Virgin 360 receiver!
In addition, you must double-check whether the Virgin receiver is turned on and working.
The programming cannot be completed if the receiver or the remote control is deactivated, so check if the status lamp on the TV box is on.
The colour of the lamp should either be blue or red.
Note: Underlying functionality issues with the receiver can typically conflict with the remote!
2. Reset & Re-Program the Virgin Remote
Before attempting any advanced solutions, it is recommended to soft reset the remote control before programming it with the receiver.
This is possible by holding a specific combination of the buttons on the device, and all connections between the remote and the TV will be disconnected.
Note: While the remote is resetting, none of the buttons will respond to presses!
How to Reset Virgin 360 Remote Control?
Let’s start with resetting the system of the Virgin 360 remote control:
- Locate the “TV” and the “Rewind” buttons on the remote control.
- Hold both of the buttons for 15 seconds while the remote is reset.
- Hold the “power” button for 10 seconds to test the remote reset.
How to Program Virgin 360 Remote Control?
Here’s how programming typically goes on a Virgin 360 remote control:
- Verify that the Virgin Media receiver is connected and turned on.
- Point the remote towards the front panel of the Virgin Media box.
- Finally, hold the “0” and the “TV” buttons for about 15 seconds.
Typically, there shouldn’t be a visual indication that the Virgin Media 360 remote has completed the pairing process.
To test if the programming was successful, press one of the “VOL” buttons or point the remote towards the receiver and press the “power” button.
Note: The programming is successful if the receiver changes the volume level or powers off!
3. Discharge the Virgin 360 Remote Control
Perhaps there’s a temporal issue with the electricity withdrawal of the Virgin 360 remote control.
To address non-lasting issues with the remote’s batteries, it is recommended to eject them from the compartment, wait for the 360 remote to discharge entirely and then reinsert the batteries.
Here’s how to discharge a Virgin 360 remote control in easy steps:
- Put the remote upside down and take off the battery cover.
- Eject the batteries from the compartment and put them aside.
- Hold each button on the Virgin 360 remote for 5 seconds.
- Install the remote batteries back into the compartment properly.
- Close the battery compartment’s cover and test your remote.
Remember that the batteries must be appropriately positioned within the compartment to respond.
In addition, you must inspect the polarity springs, which could be bent, defective or entirely missing, in which case your remote will not work or pair.
Virgin 360 Remote Batteries Replacement?
If the Virgin 360 remote control still won’t function properly, you should consider replacing the batteries again.
Another switch-up of the batteries should restore the functionality of the 360 remote and fix issues with the radio signal the remote uses to communicate with the TV box.
The Virgin 360 remote control uses double-A batteries in its compartment.
Important: Verify that the batteries are positioned correctly after inserting the fresh pair!
4. Hard Reset the Virgin Media Receiver!
If the pairing failed Virgin 360 remote, the issue is likely related to the receiver.
In order to tackle malfunctions and non-lasting software issues, it is advised to perform a hard reset on the media receiver by disconnecting it from the power supply.
Here’s how to perform a hard reset on the Virgin Media receiver efficiently:
- First, disconnect the power cable from the back of the box.
- Unplug the other end of the adapter from the electrical outlet.
- Wait for 60 seconds while the Virgin receiver is discharging.
- Connect the power cable back into the wall electrical outlet.
- Plug the other end of the cable into the Virgin Media receiver.
While the power adapter of the receiver is disconnected, examine the power port of the TV box for any obstructions that could be preventing the power cable from going all the way in.
Also, we recommend plugging the TV box directly into the power outlet to prevent further power issues!
Note: A loose or damaged power adapter could result in various malfunctions with the box!
5. Identify Existing Radio (RF) Interference!
The signal of the Virgin 360 remote control could conflict with existing radio interference from other wireless devices.
Although IR remotes tend to conflict with devices communicating with the same signal, RF signals could also be suppressed.
How to Identify RF Interference?
As established, radio signal interference is primarily caused by other devices using the same signal type.
Hence, other devices shouldn’t be communicating via Bluetooth or radio signal technology close to the Virgin Media receiver box.
Common signs of radio interference are whenever the remote’s functionality is not consistent or particular buttons won’t cause an output on the TV box.
The radio interference won’t prevent the remote from working entirely but deactivate particular functions necessary for operating the box.
How to Resolve Radio Interference?
- Relocate all wireless devices that use radio signals away.
- Dislocate cable boxes and Bluetooth devices near the box.
- Remove any obstructions between the remote and the box.
Note: Physical obstructions could also interfere with the radio signal of the remote control!
6. Restore the Virgin Receiver to Factory Defaults!
Fortunately, restoring the default settings configuration on a Virgin Media box is possible by continuously holding the in-built factory reset button.
With Virgin boxes with an installed reset button, the 360 remote won’t be needed in the process…
Here’s how to restore the Virgin receiver to factory defaults in easy steps:
- First, locate the “Reset” or “Standby” buttons.
- Info: The buttons are located on the box’ back.
- Hold the “Reset” button for about 15 seconds.
- Tip: If it’s a pinhole, reach in using a paperclip.
- Release the button after the LED flashes twice.
If the Virgin receiver doesn’t have an in-built reset button, then the remote control is required for converting the system settings to their factory value.
So, if your remote is not working, you can’t really perform a factory reset, so the best next step is to seek help at the Virgin Help Centre.
Warning: This method erases everything from your Virgin 360 box!
Hence, whenever the Virgin 360 remote pairing fails, discharge the remote and replace the batteries with a brand-new pair.
If the issue persists, identify ongoing RF interference, hard reset the Virgin Media receiver and reset the Virgin 360 remote control to solve this!
Follow our blog for more Virgin 360 box tips and plenty of solutions!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.