Is your Virgin Media TV guide not showing? Here’s how to bring it back in easy steps!
The Virgin Media TV guide contains information for all of the channels available in your subscription package.
If something has gone wrong with the channel guide there are plenty of solutions that you could attempt.
Let’s next take a quick look at how it’s done!
To fix whenever the Virgin Media TV Guide isn’t showing, power cycle the hub and set up the WPS internet connection. Next, reconnect your hub to the Virgin Media service and in case nothing helps, perform a Factory Reset on your Virgin Media hub.
To learn more about this problem, keep reading further!
The Virgin Media’s TV guide should always be full and contain information about all of your TV channels, time zones and what’s upcoming as a broadcast.
If the info in your guide is not available, chances are that no programming information is provided by Virgin Media.
Let’s look up what could possibly prevent the Virgin Media TV guide from loading:
- There’s an issue with the Virgin Media hub
- Your hub is not connected to the internet
- There is a problem with the Virgin Media servers
- Incorrect TV guide filtering settings
To learn how to fix the problem with your Virgin Media, keep reading our solutions!
The solution requires a thorough inspection of your setup that includes several direct steps against one of the most frequently reported causes.
With a bit of luck, by the end of the solution guide the problem will not only be gone but also the true cause revealed.
Let’s jump right in!
The first thing you should attempt is to power cycle your Virgin Media hub.
Perhaps, the device has failed to load the guide along with all of the channel info due to problematic startups or other software problems with the device.
Your best way to go is the power cycle.
Here’s how to power cycle your Virgin Media hub:
- Turn off the Virgin Media hub and wait for the device to shut off.
- Unplug the power adapter of the hub from the electrical socket.
- Wait for 5 minutes while the hub is disconnected from the hub.
- Reconnect the cable of the Virgin Media hub into the power socket.
- Turn on the device and check if the guide would now load.
In case the power circulation did not help with the Virgin Media TV Guide, perhaps the problem is related to something else.
Let’s learn more in the next solution!
There’s a high chance that this issue is a symptom of a problematic internet connection on your cable box.
What probably happened is that your cable box got disconnected from the internet and the WPS setup must be undergone again to fix the Virgin Media TV Guide.
Here’s how to set up your set-top box’s internet via WPS:
- Go over to your Network Router/Modem.
- Locate and press the WPS button on the front panel of the device.
- Hit the “WPS” button on your Virgin Media set-top box.
- Wait for the connection to be fulfilled.
You will know that your Virgin Media hub is connected whenever the LED on the front of the device lights up.
The WPS’s LED will light up, meaning that the hub is connected to the internet. In addition, you should check whether your WiFi/internet is intact.
Alert: The WPS button on your hub must be pressed within 120 seconds of pressing the router's WPS button.
If the problem wasn’t in the internet connection, then your hub probably disconnected from the Virgin Media service.
The channel information displayed in the TV guide is withdrawn from the official service of Virgin Media.
Your device must be connected to the global network Virgin Media network to acquire the media guide information and display it.
Here’s how to reconnect your hub to Virgin’s media service:
- Get your hub’s remote.
- Head to the “Home” tab.
- Go to “Help & Settings”.
- Press “Network connection”.
- Click on “Connect to Virgin Media service”.
- Wait for around 30 minutes before checking.
On average, your hub would take around 30 minutes to connect to the Virgin media service. For the time being, do not interact with your hub and let it connect automatically.
Note: If the connection fails, attempt one more time and then contact Virgin support.
As we’ve mentioned earlier, there are filters in your TV guide that could display certain channels and available broadcasts.
If you’ve established incorrect filter settings, some or all of the content in your channel guide will be hidden until further notice.
There’s a way to collapse all established filters and display all available streaming content.
Go into your Virgin’s TV guide and select the blue button on your hub’s remote!
As you will see, the blue button has a label “show all channels”, which will essentially display the content available to you.
If you’ve hidden some of the content by accident, pressing the blue button will unhide all of the broadcasts and streams.
Keep in mind that the blue button is located on your hub’s remote.
Don’t attempt to target the button on-screen, since this is only a label that displays what the button does.
If no information in the guide is available, then probably the software of your Virgin TV box is out of date.
There’s a way to update the hub’s software and upload the latest firmware to the device, so you could update the information in the TV guide.
Here’s how to update your Virgin hub in easy steps:
- On your hub, sign in to your profile.
- Go to Settings.
- Scroll down and locate the “Update” tab.
- Press “Check for Updates”.
- Wait for the updates checker to scan for available updates.
- Press the “Update” button to start the software renewal.
- Wait for your box to finish updating.
With the fresh firmware, you should now test whether the Virgin Media TV guide works!
Alert: Do not turn off or reboot your hub, since this will cancel the software update.
If nothing worked so far, then you should perform a Factory Reset on the hub.
This will erase all of the guide information, along with all features and settings your hub has.
This is the most powerful resolution we have in store that will almost certainly fix the problem.
Here’s how to factory reset your Virgin Media box in easy steps:
- Press the MENU button on your box remote.
- Navigate to “Settings”.
- Select “Advanced Settings”.
- Select “Virgin TV Box”.
- Press the OK button on your remote.
- Choose “FACTORY RESET”.
- To confirm the reset, hit the OK button on your remote.
- Wait for the reset to conclude.
The reset may take up to 5 minutes and you should not interact with the device for the time being.
This may cancel the reset or cause further issues with your hub in the future so be patient and allow the reset to complete. When you’re ready test the Virgin Media TV Guide.
Note: If the menu of your box is different, look for a “RESET” tab. This is common for older software versions of the hub.
Hence, the TV guide on your Virgin Media TV hub can be fixed by hard rebooting the device and updating the software. If that didn’t work, remove any active guide filters and reconnect your box to the media service. Finally, perform a Factory Reset.
Read Next: How Do I Cancel Netflix on Virgin Media?
In this guide, we’ve learned everything about the Virgin Media TV guide not showing issue and how you could possibly solve the problem.
After all, you should always keep in mind that Virgin Media’s assistance team could take care of the problem and help you asap!
To protect your identity online, especially when connecting your hubs to your home network, make sure to use AtlasVPN.
Not only that your online activity can’t be tracked down, but you’ll be able to bypass parental controls and area-specific restrictions in regard to media content.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.