Virgin 360 Upgrade Failed? – (Easy Fix Guide)

Kevin Wood Updated on
virgin 360 upgrade failed

If your Virgin 360 upgrade failed, don’t worry. We’ve got your back!

Virgin 360 offers a seamless viewing experience across all your devices, but some users reported seeing the error message: Upgrade Failed. It often indicates that your update has not been successful. 

To get your Virgin 360 to upgrade, make sure that it’s connected to a fast and stable connection. Refresh your connection by power cycling your router or use a different connection, like mobile data, to upgrade it.

Alright, it is time to tackle the solutions!

Virgin 360 Upgrade Failed – 10 Solutions to Get Rid of Error

fix the virgin 360 upgrade failed

We listed some simple solutions to fix the Virgin 360 upgrade failed issue. We’ve arranged them from the easiest to most complex for you to perform them in order. 

#1: Refresh Your Internet Connection

The first thing you should do is check your internet connection. A weak or unstable internet will cause the upgrade to take longer than usual or even fail. To fix this, refresh your internet connection.

Here’s how to do this:

  1. Unplug your router from the power outlet.
  2. Wait for about 30 seconds.
  3. Plug your router back into the power outlet. 
  4. Wait for your router to restart.
  5. Check if your box is connected to the internet by doing these steps:
  • Press Home on your remote.
  • Go to Settings.
  • Select Network.
  • Click Connection Status.  
  1. If your box isn’t connected, follow the instructions to establish the connection.
  2. Upgrade your Virgin 360 box again. 
Pro Tip: Check for service outages in your area. Sometimes, connectivity problems are due to your ISP’s end, and you can only wait. 

#2: Power Cycle Your Virgin 360 Box

power cycle the virgin 360 box

If you’ve ruled out outages as the cause, power cycle your Virgin 360 box. Turning it off and on again helps clear temporary glitches or errors during the upgrade process. 

To power cycle your Virgin 360 box, follow these steps:

  1. Unplug your Virgin 360 box from its power source. 
  2. Wait for 30 seconds.
  3. Plug your device back in and wait for it to restart. 
  4. Check if your Virgin 360 has completed the upgrade by following these steps:
  • Press Home on your remote.
  • Go to Settings.
  • Select System Info.
  • Tap on Software Version.
  1. If your box still needs to complete the upgrade, upgrade it again. 
Tip: Ensure you save your progress and follow the proper power cycling procedure to minimise disruptions and potential data loss. 

#3: Plug Your Box Into a Different Power Socket

plug to a different power socket

Another cause of the Virgin 360 upgrade failed error ma1/4/40 is a faulty or damaged power socket.

This prevents your box from getting enough power or causes it to switch off unexpectedly. To rule this out, plug your device into a different power socket.

Here are the steps to do this: 

  1. Unplug your Virgin 360 box from its current power source. 
  2. Plug it into another one that works properly. 
  3. Check your device’s software version to see if it has completed the upgrade.
  4. If it hasn’t, upgrade it again.  
Note: Ensure your Virgin 360 box is not connected to an extension lead or a surge protector, as these also cause the problem. 

#4: Check for Service Outages in Your Area

As briefly mentioned in the first, check for service outages in your area, as they also cause the failed upgrade issues with your Virgin 360.

check for a service outages

It means a problem with the Virgin Media network is affecting the TV service.

To check for outages, follow these steps:

  1. Go to Virgin Media Service Status on your phone or computer.
  2. Enter your postcode.
  3. Click Check Service Status.
  4. Look for issues or faults affecting your TV service.
  5. If there is an outage, wait for Virgin Media to resolve it. 
  6. If there is no outage, upgrade your device again. 
Alternative: Sign up for updates via text or email to receive information on service outages in the Virgin Media network.

#5: Upgrade Your Box at a Different Time of the Day

upgrade your box at different time

The time of day you upgrade your box also affects the outcome. The Virgin Media system is overloaded during busy times, causing delays and errors. To avoid this, upgrade your device at a different time.

Here are the steps to upgrade your Virgin 360 box:

  1. Press Home on your remote.
  2. Check if your box has completed the upgrade under Software Version.
  3. If it hasn’t completed the upgrade, press Back on your remote.
  4. Go to Settings. 
  5. Select System Info.
  6. Click Upgrade Options.
  7. Select Upgrade Now.
  8. Follow the on-screen instructions to upgrade your device. 
  9. If you can’t select Upgrade Now, choose Upgrade Schedule.
  10. Select a time that suits you. 
Note: Schedule an upgrade early in the morning or late at night when it’s less busy.

#6: Connect Your Box to a Different Connection Like a Mobile Hotspot

A broadband connection issue affects the speed and stability of your internet connection. To rule this out, connect your box to a different connection, like a mobile hotspot.

Doing so will bypass any issues with your broadband connection and complete the upgrade faster. 

connect to a different connection

Here are the steps:

  1. Set up a mobile hotspot on your phone or tablet.
  2. Press Home on your remote.
  3. Go to Settings.
  4. Select Network.
  5. Click on WiFi.
  6. Select Connect to WiFi.
  7. Follow the on-screen instructions to connect your box to your mobile hotspot.
  8. Check if your Virgin 360 box has completed the upgrade.
  9. If it hasn’t completed the upgrade, upgrade it again. 
Note: Ensure your device has enough data and battery before starting the upgrade. 

#7: Delete Recordings on Your Box

Lack of storage space on your Virgin Media box prevents it from properly downloading and installing the new software. Delete recordings you no longer need or want to free up some space. 

delete the recording on box

 Here are the steps to do this:

  1. Press Home on your remote. 
  2. Go to My Shows.
  3. Select the recordings you want to delete.
  4. Press Clear on your remote.
  5. Confirm that you want to delete these recordings by pressing OK.
  6. See if your box has completed the upgrade by checking the Software Version. 
  7. If it hasn’t, upgrade your Virgin 360 box again. 

#8: Use a Different Remote to Upgrade

Your remote is another possible culprit for your Virgin Media 360 upgrade failed problem.

A faulty remote prevents you from controlling your device or initiating the upgrade process. To rule this out, use a different remote to upgrade your box. 

Here’s how to do this:

  1. Pair your other remote with your Virgin 360 box by following the instructions below:
  • Turn on your device and ensure it’s connected to your TV.
  • Press and hold the Info and Help buttons on the remote simultaneously.
  • If the LED light flashes, your device is in pairing mode. 
  • Point the remote at the Virgin 360 box with a clear line of sight. 
  • When the LED light becomes steady, it means the pairing is successful. 
  1. Press Home on your remote and navigate to Software Version.
  2. Check if your device has completed the upgrade; if it hasn’t, press Back.
  3. Go to Settings.
  4. Select System Info.
  5. Click Upgrade Options.
  6. Select Upgrade Now.
  7. Follow the on-screen instructions to upgrade your device. 

#9: Factory Reset Your Virgin 360 Box

If none of the above solutions works, it is time to factory reset your Virgin 360 box.

factory reset virgin 360 box

It will restore your device to its original settings, deleting all your recordings and preferences. It’s very effective in fixing corrupted software or configurations. 

Here’s what you should do to perform a factory reset:

  1. Press Home on your remote. 
  2. Go to Help & Settings.
  3. Select Clear or Reset TiVo Box.
  4. Choose Reset TiVo Box.
  5. Enter your PIN (default is 1234).
  6. Select Reset.
  7. Wait for your device to restart.
  8. Follow the on-screen instructions to set it up again. 
  9. Now, check if your box has completed the upgrade. 
Note: Only reset your Virgin 360 box to its factory settings as a last resort. It will erase all personal data and customisations, so back up anything important to you before you do this. 

#10: Upgrade Your Box Using a USB Stick

upgrade box using usb stick

Upgrading your box using a USB stick is a complex solution that will damage your device if done incorrectly. However, as long as you follow these steps, you should be able to perform it.

Here are the steps to do this:

Downloading the update file

  1. Go to Virgin Media Software Download on your computer. 
  2. Enter your postcode and house number.
  3. Select your box model.
  4. Click Download Software.
  5. Save the file to your computer and unzip it.

Upgrading your device

  1. Format your USB Stick to FAT32.
  2. Copy the file install.img to the USB’s root directory.
  3. Insert the USB stick into your Virgin 360’s port.
  4. Power off the box, wait 10 seconds and power it back on.
  5. Wait for the software update to finish.   
  6. Remove the USB stick when the update is successful, and press OK to continue.
  7. Check if your box has completed the upgrade. 
Note: Don’t turn off your box or remove the USB until the update is complete. 

Quick Recap

If you encounter a Virgin 360 upgrade failed error, it is due to a weak or unstable internet connection. To troubleshoot this issue, refresh your connection and power cycle your Virgin 360 box if necessary.

If this doesn’t work, connect your device to a mobile hotspot.
Find out more about Virgin 360 by visiting our blog!

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