Verizon FIOS WiFi connected but no internet has been one of the many problems of FIOS subscribers.
So, if you’re having this problem every so often, this guide is for you!
For today’s guide, we’ll be solving a couple of dilemmas with your FIOS internet.
We’ll resolve why it’s telling you there’s no internet while you’re connected to WiFi, and when your Verizon FIOS internet drops frequently.
To start fixing this problem, what you have to do first is to check the connection on other devices. If they’re experiencing the same thing, the problem is the network, otherwise, it’s with your device.
Also flushing your DNS can be an option. To know more, lets start this troubleshooting guide without much delay!
Reasons Why You’re Connected to WiFi Without Internet
When you see and experience this, it can either mean that the problem is with the network, or with the device you’re using.
There are instances when you experience this on your phone, but your laptop is working, while both are on the same network.
So, here are a couple of the common causes of you not being able to connect to the internet but connected to WiFi:
- Service provider is experiencing an outage or system maintenance
- WiFi adapter of your computer is faulty
- DNS cache and settings are configured incorrectly and are corrupted
- Router and/or modem are faulty and broken
In the event that you’re experiencing this, here’s the complete and comprehensive guide you can perform to be able to fix it!
Fixing Verizon FIOS WiFi connected but no internet Problem
Whether your Verizon FIOS internet drops frequently, or you really can’t establish a solid connection, here’s the guide you can follow to be able to fix that particular concern.
Step #1. Check Other Devices If They Can Connect
To determine if the problem is with the network or with your device, check out other devices that are connected to the internet.
If they’re able to connect, then the problem is with your device.
On the other hand, if they, too aren’t able to establish an internet connection, then the problem is with the entire network.
Step #2. Check for Any Outages
The next step you need to take is to check and see if Verizon FIOS is under maintenance.
Periodically, service providers will place servers under system maintenance for updates, or their regular checkups.
Alternatively, they might have found issues that require them to stop the services temporarily.
You can find out if there’s a current outage by visiting the My Verizon app’s device overview page.
Another step you can take is to initiate a chat through the Verizon website and ask representatives.
If the cause is an outage, you can’t do anything but wait for it to be finished and done.
Step #3. Determining the Status Color
The status lights of your Verizon FIOS router can tell you a lot about what’s happening.
If your Verizon FIOS internet is not working and has a red light, that means that there’s something wrong with the device.
To help you even further, here are the meanings of the status colors of your router:
- Solid Green: It is connected and has an established internet connection
- Flashing Green: It’s attempting to connect to an internet connection
- Flashing Red: It’s reinitializing the connection to the network
- Solid Red: There’s a problem with the device or the router
- No Light: The router is not getting any power or is turned off
This is also the perfect time to check if all cables are inserted and attached properly.
The best thing to do is to disconnect and reconnect the wires and cables that are on the router.
Step #4. Performing a DNS Flush
Technology isn’t perfect, therefore, there could be instances where the DNS needs to be refreshed.
Here are the steps on how you can perform a DNS flush on your laptop or your Mac:
1. Type in Command Prompt on your search bar (Terminal for Mac)
2. For Windows, type in:
- Ipconfig/flushdns > hit [ENTER]
- Ipconig/release > hit [ENTER]
- Ipconfig/renew > hit [ENTER]
3. For Mac, type in:
- HUP mDNSResponder > hit [ENTER]
- Type in the admin password of the account
- Hit [RETURN] or [ENTER]
Your connection will be released – you’d have to wait for a few seconds for it to re-establish its connection to the network.
Step #5. Restarting the Router
Finally, perform a restart or a power cycle of the router. You can do this in many different ways.
But the easiest would be to unplug the power cord from the back of the router for about 15 to 20 seconds, then plug it back in again.
You can also choose to unplug the router from the wall outlet for the same timeframe.
Doing these steps can help you get rid of the problem of your Verizon FIOS WiFi connected with no internet.
Whether the problem is a single device or if it’s with the network, you can rely on this step-by-step procedure to put an end to it!
Step #6. Resetting the Router
A lot of experts would suggest resetting the router if all processes fail.
The reason we didn’t include it in this guide is because resetting it is not necessary.
However, if you feel the need to do so, resetting it is easy.
All you have to do is to locate the reset button at the back of the router. Usually, it’ll have a Reset label beside it.
Then, you’ll need an object that’s thin and that has a pointy end. Using that object, press and hold the reset button for 15 seconds, wait for it to reinitialize, then release it.
I Still Have No Internet After I’ve Done the Steps, What Should I Do?
If the problem persists after you’ve thoroughly followed all of the steps we’ve outlined, contact Verizon FIOS’s customer support team immediately.
Advise them that you were able to perform a DNS flush, that you’ve restarted or power cycled your router and/or modem, and that you were able to detach and reattach the cables.
Part of their troubleshooting procedure is to guide you to perform a factory reset or to put the router’s settings back to default.
Additionally, they could also ask you to perform a couple more technical processes such as checking if it’s a DNS or an IP address conflict, if you need to toggle the DHCP server and the like.
Verizon FIOS’s customer and technical support team are equipped with the knowledge and skill to determine what the problem is.
Should they deem that your router’s causing you the problem, they’ll deploy technical experts to test out a different modem.
You Don’t Have to Be a Troubleshooting Expert to Solve it!
It’s not every day that we encounter these problems, but when it hits, it’s a real nuisance.
Whether you need the internet for work or for leisure, not being able to establish an internet connection while being connected to WiFi can be a bummer.
So, the next time your Verizon FIOS WiFi is connected but with no internet, you can review and go back to this guide before searching for another process or solution.
You don’t need to be an experienced professional to solve this particular problem.
As a matter of fact, if you follow this guide correctly, you can fix it in less than an hour!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.