If you ever find Verizon FIOS some channels not working, don’t immediately panic! It’s usually not a cause for concern, unless, of course, there’s a serious problem with the network.
In this guide, we’ll be going over the steps in resolving this problem with intricate detail!
When you find some Verizon FIOS HD channels not working, check if your television is in the right input. Then, inspect if the coaxial cable is connected and attached securely. Perform a restart or a power cycle of the modem/gateway or router and the receiver, then, contact Verizon to see if there’s an outage.
Before we get to the main resolution, let us first discuss a few of the common reasons why some channels on your Verizon FIOS are not accessible.
There are a collective number of reasons why Verizon FIOS certain channels aren’t working. Some of these issues and problems root from:
- Network Outage
- Internet Connection Problems
- Cable or Connection Problems
- Channel-Specific Problems
- Set-Top Box (STB) or Receiver Overload
Determining the specific reason would be difficult. In fact, it’s never a guarantee that you’ll find it. The reason for this is that the errors that you could experience will be different, too.
As easy as we want it to be, it’ll be hard to pinpoint what the exact reason is. Therefore, in approaching it, we need to do it completely and comprehensively.
So, what do you need to do when you find some Verizon FIOS HD channels not working?
Whether you’re experiencing a specific type of error, you’re seeing a snowy screen, or you’re getting a “no signal” error on your screen, following this guide will help you solve it once and for all!
Before we go out to more advanced and technical steps, let’s first start with your TV.
Many people do not know this, but the input or the source could be what’s at fault. So, check the source of your television if you’re on the correct input.
Here’s how you can check:
- On your remote, press [INPUT] or [SOURCE].
- Check the HDMI port the receiver is connected to.
- Make sure that the input is on the correct port.
If that’s all done and taken care of, you can proceed to the next step, which is…
The next step involves the hardware, which includes the HDMI components and the coaxial cables.
At first glance, you’ll notice that your coaxial cable is unmoved, but many reported that even if it looks tight and compact, it probably is not.
So, it’ll be better to detach the cables and wires, and then re-plugging them back in again. Do this for all the connections on the receiver.
After that, proceed to restart or power cycle your receiver. To do this:
- Go to the receiver and locate the power cord.
- While it’s powered on, unplug the receiver.
- Wait for 15 to 30 seconds before plugging it back in again.
This is also the time to power cycle your router or modem/gateway. You can do this by following the same process as to how you restart or power cycle the set-top box (STB) or the receiver.
The next step would be to check if there are any outages on the Verizon network. This could happen because of a repair or a maintenance concern.
You can check it in two (2) different ways: via the online outage checker and via calling Verizon’s team.
To check it using their online facility, visit Verizon Status Checking Page. Enter all the information on the required fields, and then wait for the system to initialize.
You can also contact the Verizon team to ask if there’s an outage. Call 1-800-VERIZON, they’re open from 8 A.M. to 7 P.M. ET (Mondays ‘til Fridays), and 8 A.M. to 5 P.M. on Saturdays.
NOTE: Verizon offices are closed on Sundays, so it’ll be better to check it online if you’re checking on a Sunday.
And last, but most definitely not least is to reset the Verizon FIOS set-top box (STB) or receiver. Resetting is a similar process to how you restart or power cycle it, you simply have to keep it from power longer.
Unplug the power cord for about one (1) minute, and then plug it back in again. Wait for the time to appear on the front part of the receiver, and go through the Interactive Media Guide (IMG) updates.
NOTE: Don’t worry; resetting the receiver won’t affect any of the personal settings you’ve modified. They will stay as they are.
By now, you should have all of your channels back up and work again! If you find that Verizon FIOS has some HD channels not working, (even SD or regular channels), this process should suffice!
What if the problem persists even after doing this 5-step troubleshooting process? What are the next best steps to take?
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Several users report that they’re still not able to access the channels they’re having problems with even after they’ve done the process.
If this is what your case is, contact Verizon FIOS’s team immediately.
Let them know that you’ve already accomplished the troubleshooting steps we outlined above, and with this, they’ll be able to produce a fitting solution for your case faster and more urgently!
They can help you determine if this is a problem with your current network, if it’s a hardware concern, or if it’s something that’s fixable!
If some of the Verizon FIOS channels (HD and SD) aren’t accessible, check the television’s input, and then double-check the connections on your receiver. Restart the network gateway and the set-top box, and finally, reset your receiver.
It could be such a nuisance when you find Verizon FIOS some channels not working. Whether or not it’s an issue you can resolve, doing the method we outlined above can help you with your dilemma comprehensively.
The beauty in following the 5-step process above is that even if you’re not tech-savvy, you’ll be able to do something that could be the ultimate resolution to the problem you’re experiencing.
You don’t need any other tutorial that can teach you what you need to learn to resolve this particular problem!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.