Wondering why Verizon Fios set top box no data connectivity? Stay with us to unwrap!
When your Verizon set-top box says “No Data Connectivity”, the error usually means exactly what it says.
Our goal is to decipher the reasons your Verizon TV box loses data connection and do our best to restore the connection of your set-top box and get you back into streaming.
The “No Data Connectivity” message that appears on your Verizon primarily appears due to a fault with your network device.
It’s also likely that the problem could be caused by a temporal outage, service input issue on your TV box as well as subscription issues.
Let’s continue with unwrapping mode about the “No Data Connectivity” error!
Why Does Verizon Fios Set Top Box Has No Data Connectivity?
The primary reason that your Verizon STB (set-top-box) displays a data connectivity error, is that there was a problem in supplying the service.
Most of the time when you would get this error, no channel viewing will be available prior, to and after receiving the error. Let’s unwrap!
- A problem with the network/router equipment.
- A fault in the service cable of your set-top box.
- A subscription/pending Verizon fees issue.
- A software/HW problem with the set-top box.
- An attempt to view an offline broadcast/channel.
- The problem is on Verizon’s side (server outage).
Waiting Before Troubleshooting?
Troubleshooting could be required for resolving the data connectivity error on your Verizon set-top-box as this error indicates an actual problem.
Simply use the Verizon Check Status tool to sign in and check for any ongoing outages, concerning channels or the entire residence.
Verizon Fios Set Top Box No Data Connectivity – 7 Solutions!
Tip: Follow the order of our steps and instructions in chronological order!
1. Hard Reset your Fios STB
Your STB (set-top-box) could have encountered a temporal functionality fault that can be resolved with a simple hard reset (power cycle).
This method will only discharge your Verizon TV box and refresh all software systems, without deleting any of the content and settings!
Power cycle your Verizon STB in the following way:
- Unplug the cable box from the power outlet.
- Wait for about 4 to 5 minutes to pass by.
- Reconnect the power cable of the TV box to power.
- Wait for the cable box to startup after ~60 seconds.
Note: Once your Verizon Fios box starts up, check if you would receive the same error!
2. Inspect the Service Cable
One of the main reasons that your Verizon STP would give out a data connectivity error, is due to an issue with the service cable.
If the coax cable gets disconnected from your cable box, is loose, or isn’t secured into the coaxial port on the cable box, you may receive this error.
- Verify that the coax is securely connected on both sides!
Detecting Faults in the Service Cable?
There could sometimes be signs that your coaxial service got damaged and is no longer in proper condition for functioning.
Closely inspect the service cable for rips, cuts, damages, and exposed wires, that will give away a problem with the equipment.
Alert: A defective coaxial cable must be replaced before proceeding further!
3. Test a Different Channel
If you’re receiving this error particularly when attempting to stream a particular broadcast, we might identify the source of the problem.
For this purpose, you will have to stream multiple broadcasts through your Verizon Fios set-top box to determine the state of the channels.
- Test with at least 3 different channels to tighten the circles of possibilities!
Info: Remaining about 40 seconds into the broadcast is enough to determine whether you will receive an error on all channels or only specific ones.
4. Resolve Verizon Interference
Double NAT (Network Address Translation) occurs when there are multiple wireless network devices in the same area.
This is when a signal “conflict” interferes with your set-top box and causes it to display data functionality errors on the screen.
- Only your primary router device must remain connected to power near your STB!
Tip: Select a Primary Network Device!
Though it is an option to unplug one of your priorly installed routers, it is possible to use two network devices in the same area, at the same time.
You just have to set one of your routers to “AP” (Access Point) mode so it doesn’t create a conflict with the other network device.
How to Select a Primary Network Device?
Access the web GUI of one of your routers (or a FiOS router if you’re using one) and head to “ADVANCED” > “Advanced Setup” > “Wireless AP” > “AP Mode”.
Reminder: Don’t forget to save the changes and restart your router when you’re ready!
5. Reset the Broadband Connection!
To resolve the data connectivity issue of your Verizon set-top box, you should reset the broadband connection of your router.
The majority of routers have the option to manage all devices that exist in the network, as well as configure the network settings for them.
- You have to access the “Broadband Connection (Ethernet/Coax) properties!
How to Access Router’s Web GUI?
Simply copy and paste “192.168.1.1” into a browser, and log in with “admin” for username and password.
Once you’re in, press on the “Network” tab and follow the steps below to configure!
- Access the web GUI (or the mobile app) of your network router.
- Navigate into the “Network Connections” tab and scroll down.
- Press on “Broadband Connection (Ethernet/Coax) > “Settings”.
- Hold the “Release” and the “Renew” buttons displayed on the page.
- Wait for the broadband of your router to reset automatically.
Tip: If you couldn’t find the exact setting, view the user manual of your router for reference!
6. Optimize & Boost the Network
Most often when your FiOS TV box says “no data connectivity”, it is because of an issue with your network.
Since both the FiOS TV One and TV One mini require an internet connection in order to function, inspecting the network is mandatory when troubleshooting this error.
How to Troubleshoot a Network?
You can troubleshoot your network and WiFi in up to 3 methods:
- Perform a “Hard Reset” on the router. This is achieved by disconnecting the router from the electrical outlet, waiting for 60 seconds, and then plugging it back in.
- Reduce connected devices. Unplug as many devices as possible that are connected to your network and you’re not using them actively. This saves a lot of bandwidth.
- Keep your router updated. Make sure that the latest firmware version is applied to your network router so it operates without bugs and other glitches.
Tip: Perform a “factory reset” on your network to flush all network data and settings!
7. Restore Initial Settings on the TV Box
If you’re still having the same error message recurring on your set-top box, the best solution so far is to perform a factory reset.
By erasing all information stored on your TV box, we will hopefully also remove any incorrect settings that are causing the data error code to occur.
- The data loss after a factory reset is irreversible!
Follow these instructions to factory reset your TV box in easy steps:
- Locate and press the “(0)” key on your Verizon TV remote control.
- Press and hold the “OK” key on your remote control while holding “(0)”.
- Keep holding both of the buttons for at least 40-50 seconds now.
- Wait for the connected TV to display “Reset” mode on the screen.
- Re-do the initial setup of your Verizon set-top box after the reset.
Note: The reset takes about 3 minutes to complete so remain patient during the process!
Still Need Help?
If you couldn’t resolve the problem on your own, it’s best to reach out to Verizon for professional assistance from the agent.
You will be given time to provide a detailed explanation of the issue you’ve been facing as well as report what you’ve already tried. Contact them at 1-800-922-024.
Note: Verizon support is available 24/7, so contact them without hesitation anytime!
Quick Recap:
We’ve learned that when Verizon Fios set top box no data connectivity, the best solution is to power cycle the TV box and reconnect the service cable.
If that didn’t work, reset the broadband of your router and perform a factory reset on the Verizon set-top box!
Follow our blog for more detailed troubleshooting guides!
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.