Is the Verizon 5G Home Internet connected but no internet error frustrating you? This is the guide you want!
Verizon’s 5G Home Internet service is convenient for high-speed wireless access. However, it can be frustrating if the status says it’s connected, but there’s no internet signal.
“To resolve Verizon 5G Home Internet no connection issue, complete the setup and activation process. Check the gateway settings and change the channel to avoid congestion.”
Let’s get to how to troubleshoot this error!
Full Fixes for Verizon 5G Home Internet Connected but No Internet
If you encounter this error, these are the solutions that will help you to get back online.
All you need to do is follow these in exact order and carefully and get your internet back.
#1: Confirm There’s No Service Outage In Your Area
When you have the Verizon 5G Home Internet connected but no internet error, one of the first things you need to do is check for an outage in your area.
Verizon could be running network maintenance which affects the 5G signal in your area affecting your gateway device.
Here is how to check on the Verizon website:
- Visit the Verizon website at verizon.com.
- Sign in to your Verizon account.
- Select the Network Status tab.
- You will see a message if there’s an outage in your area.
On the Verizon app:
- Open the Verizon app on your device.
- Tap on the Network tab.
- Check for any message that indicates a service outage.
You need to check the network status using your ZIP code for a more accurate result.
You also check the latest posts on social media, as they often post updates about network outages on Facebook and Twitter.
#2: Check Your Gateway’s Signal Strength
Next, check if your 5G Gateway has a good connection with the Verizon towers.
Check how much signal it’s receiving to make the necessary adjustments on where to place it.
Here’s how to check your gateway’s signal strength.
- Launch the Verizon app.
- Tap on the Devices tab.
- Select the name of your gateway.
- Navigate to the Signal Strength section.
- Check the number that appears.
Note: The signal strength is measured between 0 and 100, and you want to see a higher number here.
#3: Confirm Your Router’s Notification Lights
One of the ways to know that your gateway is connected to the internet is by looking at its notification lights.
Your device successfully connects to your gateway, but it’s not linked to the Verizon access point.
You want to ensure that it’s getting an internet signal, and here’s how you do it:
- Find the LED indicator on the front of your 5G Home Internet gateway.
- Check the top right corner of your gateway to see a small light.
- The LED indicator will flash or light up in different colors to indicate connection status.
Here’s what the color of your LED indicator means:
|Your gateway is turned on and connected to the internet
|Your gateway is turned on, and Wi-Fi is enabled
|Your gateway is in setup mode
|Your gateway is updating its software
|There is a problem with your gateway
If all the cables are plugged into your gateway, and the indicator light is not lit up, you will need to proceed to the next steps below to troubleshoot it.
#4: Use the Verizon 5G Gateway Troubleshooting Assistant
Your 5G Home Internet gateway comes with a troubleshooting assistant tool that diagnoses and resolves common issues.
This particular is part of the wide array of issues it is capable of fixing, so we recommend using it.
Here’s how to do it:
- Go to the Troubleshooting Assistant website at verizon.com/support.
- Choose the Can’t Connect or Browse issue.
- Answer the next questions accurately.
- Follow the recommended fix by the tool.
Tip: You want to provide as much information as possible for the tool to work as accurately as possible.
If the troubleshooting assistant is unable to resolve your issue, you will proceed to the next solution or do a quick restart of your gateway to refresh its connections.
#5: Change Your Router’s Channel
There are instances when your router’s active channel is congested or experiencing significant interference.
These cause connection issues which prevent your device from connecting to the internet.
To fix this, you must change your router’s channel to free up the connection.
- Open a web browser and type 192.168.1.1 on the address bar.
- Type admin as the username and password as the password.
- Select the Wireless tab.
- Click on Advanced.
- Scroll down to Channels.
- For 2.4 GHz, select channels 1, 6, or 11.
- For 5 GHz, choose 36, 40, 149, or 157.
- Click the Save button.
Note: We recommend restarting your gateway after changing the channel so it uses them immediately.
#6: Turn Off The Band Steering Feature
Your Home Internet gateway has a dual-band feature that switches between bands automatically.
However, it will cause connection issues or conflicts with your devices. To fix this, you want to turn off band steering to prevent these problems from arising.
Here’s how to disable band steering on your gateway:
- Open your web browser and access your gateway’s admin dashboard.
- Go to the Wireless tab of your gateway’s settings.
- Select Advanced.
- Scroll down to locate Band Steering.
- Uncheck the Enable Band Steering checkbox.
- Click Save.
Tip: If you have a lot of devices connected to your network and they’re on different bands, you will want to leave this enabled to avoid issues.
#7: Disable Your VPN Services
If you’re using a VPN on your device, we recommend disconnecting it temporarily and checking if you are able to connect to the internet.
It will interfere with your connection as it changes the servers that your device communicates to.
- Open the VPN app on your device.
- Look for the option to Disconnect the VPN.
- Select it and wait for your VPN to disconnect.
- Wait for at least 2 minutes.
- Connect your device to your gateway and check if you have internet.
- Reconnect to your VPN and check if you still have internet.
Another option that you need to do is uninstall the VPN app on your device and reinstall it to remove any incompatible files and connection configurations. If this doesn’t work, you have not activated your account properly.
VPN: A VPN service compatible with Verizon 5G Home Internet is AtlasVPN. They have multiple servers to connect, ensuring your connection quality.
#8: Complete the Setup with the Verizon App
Lastly, if none of the above solutions resolves your issue and gets your internet back, attempt setting up your Home Internet account again.
There are instances when you have not completed the setup process, and your account and gateway are not yet activated.
To restore your internet, you need to complete the activation or update your service.
Here’s how you do it:
- Open the Verizon app on your device.
- Tap on the Account tab on the app.
- Select Activate Device.
- Enter your gateway’s serial number.
- Tap on the Activate button.
- Wait for your gateway to activate and connect to the internet.
You need to find your gateway’s serial number on the back of the device. The 12-digit number is printed on the back, so you must write it down to enter it on the app.
Pro Tip: There are a couple of numbers that you need to look for, and it’s printed on your gateway, and you want to enter the 12-digit serial number and not the 5-digit model number.
If, at this point, you still can’t connect to the internet, you will need to contact Verizon Support, as it may require advanced troubleshooting, or you need to replace your gateway.
The Verizon 5G Home Internet connected but no internet error means there’s a problem with the connection or configuration of your gateway. You’ll need to ensure your gateway receives the optimum signal or finish the setup and activation process.
For more information on Verizon Home Internet issues and troubleshooting guides, visit our blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.