Do you experience Verizon 5G home internet keeps dropping? We have the solutions you need in this guide!
Many users have reported the issue, including the Verizon community forum. However, we compiled all the best solutions in one place.
This often indicates a problem with the connection between your devices and the Internet.
To resolve Verizon 5G home internet dropping issues, ensure secure cable connections on the gateway and make necessary settings changes, such as adjusting the WiFi channel and DNS settings.
Now, let’s work together to find a solution.
Effective Solutions for Verizon 5G Home Internet Keeps Dropping
#1: Confirm If There Are Outages in Your Area
Sometimes, your Verizon 5G home internet disconnects due to outages in your area.
To troubleshoot this, we recommend checking for any maintenance or service disruptions in your area that could affect the 5G network.
- Visit the Verizon Wireless service status page for updates.
- Enter your ZIP code, city, and state information.
- View the map of the list of affected areas.
- Check if your area is affected by the service outage.
- Alternatively, you can also call *611 on your phone.
If there are outages or maintenance in your area, you’ll have to wait until they are resolved before your connection can be restored.
Pro Tip: Sign up for alerts or updates from Verizon on the service status page to stay informed about any potential service disruptions or outages in your area.
#2: Check Your Signal Strength and Quality
If the signal strength is weak or the quality is poor, it could also cause your Verizon 5G home internet to drop.
You need to adjust the placement of your gateway or consider upgrading your equipment.
Regularly checking your signal strength and quality is also a good idea to ensure you get the best possible performance from your network.
Using the LED indicators in front of the 5G gateway:
- Check the LED indicators in front of the 5G gateway.
- The signal strength indicator displays how strong the 5G signal is.
- The signal quality indicator shows how clear the 5G signal is.
- Aim for both indicators to be green for optimal performance.
Using the My Verizon app on your smartphone or tablet:
- Open the My Verizon app on your phone.
- Tap on the Devices tab.
- Select your 5G gateway.
- Look at the status of your gateway’s signal strength and quality.
If your signal strength and quality are low or poor, adjust the position or orientation of your 5G gateway using the LED indicators as a guide.
This should boost your connectivity and improve your experience.
Pro Tip: Try placing the 5G gateway near a window facing the direction of the nearest 5G cell tower, or use an external antenna if you have one.
#3: Verify Power Supply and Connections
If your power supply and cables are not working properly, they can cause interruptions or fluctuations in your connection.
We suggest the cables be plugged in, and the power supply functions correctly.
- Ensure the power cord is firmly connected to the outlet and back of the 5G gateway.
- Plug the Ethernet cable into the WAN port of the 5G gateway.
- Plug the other end into the LAN port of the router.
- Connect other cables or devices to the 5G gateway.
- Replace damaged or faulty cables or devices with new ones.
Ensuring all cables and devices are firmly connected and working properly allows you to avoid potential issues and enjoy a seamless online experience.
Note: As you connect the cables, you can see whether the LED indicator lights start working.
#4: Power Cycle Your 5G Home Internet Gateway
If your Verizon 5G home internet keeps dropping, power cycle your 5G gateway.
This involves turning off and on your 5G home internet gateway to refresh its settings and clear any errors.
Doing this will refresh the connection and settings and clear up any errors.
- Press the power button of your gateway.
- Hold for 10 seconds until it switches off.
- Wait 30 seconds before pressing the power button to turn it back on.
- Wait for the LED indicators to turn green and stable.
- Reconnect your devices and test your connection.
Power cycling your 5G home internet gateway helps resolve connectivity issues and improve Internet speed.
We recommend doing it regularly to avoid experiencing connection issues.
#5: Change the WiFi Channel on Your Gateway
If your Internet connection is not working properly, other devices using the same channel may be causing the problem.
To fix this, change your WiFi channel to one less busy. This will help your Verizon 5G home internet from dropping or slowing down.
- Access your gateway’s dashboard by going to myfiosgateway.com.
- Log in with your admin password.
- Click on Wireless Settings.
- Select Basic Security Settings.
- Choose a different channel from the dropdown menu.
- Click on Apply to save your changes.
The best channels to use in 2.4GHz mode are non-overlapping ones like 1, 6, and 11. On 5GHz mode, you can choose 36, 40, 44, or 48.
Note: Restart your WiFi network to refresh the connection and get everything back up and running smoothly.
#6: Enable Bridge Mode
Consider putting your 5G gateway into bridge mode if you have a separate router for your home network.
This will allow your router to handle all network functions and settings while your 5G gateway serves as a modem.
- Using a browser on your computer or device, access the 5G gateway settings.
- Type myfiosgateway.com in the address bar.
- Log in with your admin password to access network settings.
- Click on My Network.
- Select Network Connections.
- Click on Broadband Connection and select Settings.
- Check the box next to Bridge Mode.
- Click Apply to save the changes.
Note: Enabling Bridge Mode disables the WiFi network from the 5G gateway, so you need to connect to your router’s WiFi network instead.
#7: Adjust Your DNS Settings
If your 5G home internet keeps dropping, change your DNS settings. DNS helps your devices connect to websites, but Verizon’s DNS servers may sometimes be slow or ineffective.
You can fix this using a different DNS server to make your internet faster and more reliable.
- Access your gateway settings by typing myfiosgateway.com on the address bar.
- Log in with your admin password.
- Click My Network, then select Network Connections.
- Click Broadband Connection, then select Settings.
- Uncheck the box next to Obtain DNS Server Address Automatically.
- Enter 22.214.171.124 on the Primary DNS field.
- Enter 126.96.36.199 on the Secondary DNS field.
- Click on Apply.
Alternative: Manually Update each device's DNS settings through the network or internet settings menu to improve Internet speed and reliability.
There are a lot of great DNS servers to choose from. We recommended Google DNS above.
Alternatively, you can use Cloudflare DNS by entering 188.8.131.52 as the Primary DNS and 184.108.40.206 as the Secondary.
#8: Verify Your Current Data Usage
Monitor your data usage with Verizon 5G home internet to avoid potential disruptions. Going over your data limit slows down your connection speed and causes issues. We suggest you manage your usage accordingly.
Here’s how to check your data usage with the Verizon app:
- Open the My Verizon app on your phone.
- Tap the Account tab.
- Select the Usage option.
- Check your Total Data Used.
- Make sure it’s below your data allowance.
Note: You don’t want to exceed your data limits, or if you have an unlimited plan, you don’t want to use too much to warrant Verizon slowing your connection.
If the issue persists, look for more help at Verizon Customer Support. Best of luck; you’ve got this!
When your Verizon 5G Home Internet keeps dropping, your gateway is not connecting to the servers properly. Outages and using suboptimal configurations can cause this. Check your settings and the state of your hardware to stop disconnections.
If you need help with other Verizon troubleshooting guides, visit our blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.