If you see the “U Verse is not available at this time” prompt, don’t fret – you’re not alone! This is an isolated case and is usually solvable from your end.
So, in this tutorial, we’ll discuss the reasons why you’re seeing this prompt.
Not only that, but we’ll also walk you through the steps on how you can clear and fix it indefinitely!
To fix the U-Verse is not available error, power cycle your modem and/or router. Then, perform a complete reboot of your U-verse system. Make sure to check that all wires and cables are inserted and connected to their respective ports properly.
Before we get to that, what does the “AT&T U-Verse TV is not available at this time” prompt mean?
If you see the message “AT&T U Verse TV is not available at this time restart receiver,” it simply means that there has been a problem with how you’re receiving the services.
This problem can be caused by a lot of different things. But, users and subscribers point their fingers at a group of culprits, among them include:
- Network Outage (AT&T Problem)
- Internet Connectivity Problems
- Wire, Cable, and Connectivity Problems
- Software Bugs and Issues
The reasons for these differ – it’s not always the same. What’s wrong with John’s U-Verse service isn’t always the same as Jane’s.
And ideally, to be able to solve it, you’ll need to know the root of the problem. That’s where our guide comes in handy.
Here’s the all-in-one solution if you ever see this error pop up on your TV screen.
The first step is to check if there’s an outage going on with AT&T’s servers.
You can check an outage in a lot of different ways. You can call in and ask their customer support team if there’s an outage going on.
But the fastest way to do it is to use AT&T’s outage checking tool by accessing it at AT&T Site.
From there, select the service you want to check, and then type your address in. Then, you just need to wait for the system to check and finalize the findings.
When you’re sure that it’s not an outage, the next step is to power cycle or reboot your internet connection.
If the internet service you’re connected to is bad, your U-Verse service could malfunction. So, you have to make sure that your connectivity isn’t compromised.
- Go to your modem and/or router.
- Unplug it from power (either from the back of the device or from the wall socket).
- Wait for about one (1) full minute.
- Plug it back to power again.
QUICK NOTE: When you power it back on, it won’t immediately work. It needs to reinitialize – give it about three (3) minutes for the system to regain its connectivity.
While you’re waiting for the network to reinitialize, the next thing to do is reboot or power cycle your U-Verse system.
You can perform the power cycling by following these simple and easy steps:
- On your U-Verse remote or receiver, press the [POWER] button for five (5) seconds.
- Then, press it again to restart.
- When it’s turned off, unplug it from power completely.
- Let it sit unplugged for about one (1) full minute.
- Then, plug it back in again.
Allow up to eight (8) minutes for your hardware to regain initialization.
On the side, before you plug your system in again, make sure that all wires and cables on it are inserted and connected correctly.
So, double-check everything, from the HDMI cable connected to your TV, Ethernet cable, coaxial cable – literally, all the cables included.
Unplug each of these cables and reinsert them properly and securely. If it has a lock, make sure that you hear the “click” sound when you plug and insert them back in again.
The next step is to troubleshoot the problem by running a diagnostic test of your U-Verse DVR or receiver.
You can do the following steps to be able to access the Resolve App or the Diagnostic Test.
- Press [MENU] on your remote.
- Then, navigate to Help, and press OK.
- After that, navigate to Information > Troubleshoot & Resolve, and press OK.
- Wait for the troubleshooting process to finish (3 to 5 minutes).
- Lastly, follow the on-screen instructions on what to do.
QUICK NOTE: You need to wait for the troubleshoot & resolve functionality to finish completely. If it gets interrupted, it will start and return to square one.
The last and final step in this troubleshooting procedure is to perform a factory reset of your U-Verse DVR.
If the U-Verse is not available at this time, restart the receiver prompt does not go away even after you do this 4-step process, perform a full factory reset of your U-Verse TV.
Here’s how you can factory reset your AT&T U-Verse TV.
- Unplug your receiver from power.
- Then, wait ten (10) seconds and plug your receiver back in.
- Do these until three (3) white dots appear on the screen.
- When it does, unplug the receiver again.
- Repeat at least two (2) more times.
- On the third (3rd) time, leave it in. The recovery system should appear.
Doing this will reset your receiver. So, all saved data, settings, and configurations will all be removed.
- Press and hold Down Arrow + OK + Power on your receiver at the same time.
- A gear icon should appear on your screen.
- When it does, release Down Arrow + OK.
- Wait for the gear icon to complete the recovery process.
QUICK NOTE: If the gear icon does not appear on your TV screen, repeat steps 1 to 4 of the recovery process.
If the problem is persistent even after you perform a recovery, contact AT&T’s U-Verse support team.
Let them know of the troubleshooting steps you’ve already done so they can tailor-fit the next courses of action you need to take.
If they deem that it’s unsolvable from your end, they’ll do the necessary to fix it from theirs.
When you see this prompt, check if AT&T is having an outage. Then, power cycle your internet connection. After that, reboot your U-Verse system (DVR or receiver), run a diagnostic test, and then perform a factory reset of your TV.
Read Next: How to Unmute AT&T U-Verse Box Easily?
Are you bugged by the U Verse is not available at this time prompt and you’re not sure what to do about it?
Keep this guide handy so you have everything you need if you experience it again in the future.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.