Toniebox Not Charging? – Try These Solutions!

Toniebox not charging? Well, this is a frequently reported issue, so you’re not alone!

Charging issues with Toniebox usually originate as a result of charging station failure.

Other factors are also worth considering, as the reason for the charging complication could also be related to the Toniebox.

To understand all possibilities, keep reading and unwrapping the guide.

Whenever Toniebox isn’t charging correctly, inspect the connection between the player and the charging station, as well as your wiring equipment. In case the issue is still there, connect the Toniebox audiobook to a different outlet and force a factory reset on the unit. 

Why is the Toniebox Battery Not Charging?

The only way to charge the battery of a Toniebox audiobook is by connecting the device to the charging station.

Not knowing whether the Toniebox is charging, accompanied by startup issues or complete inactivity, could throw some users into the blue.

Let’s understand why Toniebox isn’t charging by reviewing the underlying causes:

• A malfunction with the charging station.
• An issue with the Toniebox equipment.
• Short power supply from the wall outlet.
• A faulty charging station power adapter.
• An underlying problem with the Toniebox.

Notice: The Toniebox will produce a sound output whenever it needs to be charged!

How to Know When a Toniebox is Charging?

Unfortunately, none of the LED lights on the Toniebox indicate an active charging process.

The green LED on the frontal panel of the device only notifies that the device is turned on and ready to play audiobooks.

Hence, as long as the Toniebox remains plugged in, it could take up to 7 hours until the unit is charged to 100% battery capacity.

The operational battery level is achieved if the green light comes on after the Toniebox is disconnected from the charging station.

Toniebox Not Charging – The Top 6 Solutions!

Tip: Follow our steps to resolve the Toniebox issue faster!

1. Reconnect the Toniebox Charging Station

There could be temporal power obstructions in the equipment of the charger, preventing the Toniebox station from holding charge.

To address any power issues with the charging station, you must conduct a power cycle by reconnecting the station’s power cord.

Here’s how to power cycle the Toniebox charging station:

1. Push the ears of the Toniebox down to power it off.
2. Remove the Toniebox from the station’s charging pin.
3. Unplug the power cable of the station from power.
4. Wait for 30 seconds while the station is unplugged.
5. Reconnect the adapter of the Toniebox into power.
6. Connect the Toniebox device to the charging station.

Tip: The power cycle is effective against hardware and overheating!

2. Connect the Station to a Different Outlet

An underlying issue with the power outlet could be responsible for the sudden charging troubles of the Toniebox.

The only way to test if the power supply from the current outlet is fluctuating or inconsistent is to connect the charging station to a proven electrical outlet.

The Toniebox charging station uses a standard 2.0 USB to connect with the charging adapter.

Hence, you must place the Toniebox on top of the charging station, unplug the power adapter, and relocate the equipment next to another suitable wall outlet.

Strips and Outlet Plugs!

Third-party connectors, such as power strips, dividers, and outlet jacks, could limit the power flow to the Toniebox charging station.

Plug the charging station directly into the power outlet to check whether the Toniebox will start charging with a direct electrical connection to the source.

Tip: You should also verify that the outlet used for the station is working!

3. Service and Clean the Charging Jack

One of the reasons why is Toniebox not holding charge, could be an external object (obstruction) in the charging jack limiting the electrical income from the charging station. 

This would result in prolonged or non-charging, so you must closely inspect and clean the charging jack of your Toniebox audiobook.

Follow these steps to service the charging jack of the Toniebox audiobook:

1. Acquire rubbing alcohol and multiple earsticks.
2. Next, apply rubbing alcohol to one of the earsticks.
3. Insert the ear stick into the port and collect the dust.
4. Try to remove any solid obstructions in the connector.

The power connector of the audiobook should plug freely, and in case of any friction, this may damage the port and the connector.

If you can see and confirm visual damage, then the power equipment of your Toniebox might have to be replaced.

Tip: Also, inspect and clean the charging pin of the Toniebox charging station!

4. Replace the Toniebox Charging Adapter

Since the USB cable cannot be detached from the charging station, another way to test for power issues is to replace the charging adapter.

The Toniebox package will not include a power adapter but only the charging station, USB cable, and the Toniebox audiobook.

Hence, unplug the power adapter from the USB cable of the charging station and connect a working adapter.

If the Toniebox is charging successfully, the LED should come on eventually.

How to Inspect a Power Adapter for Faults?

The easiest way to tell if a power adapter is defective is to plug your smartphone’s charging cable into the USB and test.

If your phone is also not charging when using this particular power adapter, the issue is not in the charging station of your Toniebox audiobook.

Tip: Test charging your Toniebox via a proven-to-work power adapter!

5. Perform a Factory Reset to the Toniebox

The way to resolve all underlying issues with the Toniebox is to factory reset the device.

This process will revert all of the Toniebox settings to their default values, giving the user a chance to set up the device entirely from scratch.

The user interface of the Toniebox will also be erased from the “mytonies” mobile app!

Follow these instructions to conduct a factory reset on the Toniebox:

1. Place the Toniebox on the charging station.
2. Pinch both ears of the audiobook together.
3. Hold the ears down for about 10 seconds.
4. Stop pushing after the audio notification.
5. Then wait until the factory reset is completed.

The factory reset of the Toniebox audiobook may take up to 2 minutes until everything involving audiobooks and recordings is erased.

You need to visit the “mytonies” app for the fresh setup!

Note: The Wi-Fi router must be online during the application setup of the Toniebox!

6. Reconnect the Internal Toniebox Battery

A solution that was helpful for many users was to take the Toniebox apart and reconnect the internal NiMH battery from the connector.

This way, any underlying issues with the power supply of the battery wiring should be resolved, but this step may void the warranty!

Here is the procedure for opening up the Toniebox and ejecting the battery:

1. Push the Toniebox downwards and spin it right.
2. Once the Toniebox clicks, eject the housing part.
3. Undo the housing screw until it becomes loose.
4. Carefully lift the internal battery from the housing.
5. Unplug the power adapter of the cable and wait.
6. Wait for 60 seconds and reconnect the battery.
7. Place the battery back into the Toniebox housing.
8. Then, reinstall the screw and secure the housing.

How to Replace Toniebox Battery?

To determine if the battery causes the problem, replacing it is your best option.

You only need a 2000mAh Toniebox replacement battery, which you can easily install into your audiobook!

Note: Remember that the new battery comes with a new adapter wire!

Need More Help?

Contact Tonies Support for more assistance regarding Toniebox troubleshooting, warranty, and equipment replacement. Best of luck!

Quick Recap:

Hence, to fix whenever Toniebox not charging, power cycle the charging station and check if the Toniebox connector is free of dust accumulation.

If the Toniebox still won’t charge, replace the power adapter of the charging station and perform a factory reset.

Follow us for more helpful solutions!