If you’re looking for the best way to temporarily suspend Metro PCS phone, then this guide is for you and here we’ll cover everything.
From exactly how to temporarily suspect a Metro PCS (also known as Metro by T-Mobile) to all surrounding factors and what happens with the device!
To temporarily suspend a Metro PCS phone you need to contact MetroPCS support and provide a valid reason and reasonable duration.
In addition, they might require other info which you would need to provide in order for the temporal suspension to be activated.
Let’s continue to unwrap!
Can Metro PCS Phone Be Suspended?
Yes, MetroPCS also known as Metro by T-Mobile service can be suspended on the device and there are a lot of things that you should know.
In addition, be informed that before the process you would need to prepare the required information as well as 5 minutes to read this guide!
Let’s jump right into the guide!
How to Temporarily Suspend Metro PCS Phone?
There are only 4 simple steps to temporarily disable your Metro PCS phone!
1. Prepare a Valid Suspension Reason
The only way to request a temporal Metro PCS phone suspension is to connect with the support team and speak with a live representative.
One of the first and most important things that they will ask is what is the reason for the suspension?
We do not recommend abusing the option for manual suspension and provide a truthful reason which can only be validated by Metro.
However, if you’re not quite sure how to express yourself and how to describe the reason for the suspension, here are a few examples:
✅ Financial Hardship
Feel free to explain that you’re going through a tough financial period so you need to suspend your phone temporarily until you level things out.
✅ Long Travel
A valid reason for Metro PCS Phone suspension is extended travel or the inability to pay the bills due to locational obstacles.
✅ Stolen PCS Phone
In case the device associated with the Metro services has been lost or stolen, you can request a suspension and it should be verified quickly.
✅ Upgrading Device
Metro PCS would be able to suspend the phone if you declare a new device that you would like to upgrade with.
Tip: Any other personal reasons would be considered and most likely verified!
2. Contact Metro by T-Mobile!
Now that you’ve got the reason for the suspension tough through, it’s time to contact Metro and share your request for a manual suspension.
The most valuable option is to call Metro directly or visit a store, which you can easily locate by using the “Metro Mobile Store Locator” tool.
- Simply call customer service at 888-8-METRO-8
Also, you can call “*66” from your Metro PCS Phone in order to contact customer support directly which requires a temporal suspension.
Then be prepared to provide a duration!
3. Set a Suspension Duration
So far so good, but the duration is what might be the deal-breaker for some people since Metro are sensitive about allowance.
You may not receive the duration you are hoping as well as some of the options you have prepared in mind.
- The suspension requested duration should be reasonable!
It’s not recommended to ask for more time than you actually need, as well as you might need to harden your claims with an additional explanation of your individual scenario.
Based on the case Metro by T-Mobile will be able to apply the agreed suspension duration.
4. Follow ALL Instructions!
When your reason as well as the requested suspension duration has been approved by the Metro representative you will be provided with the onset of instructions.
You might be required to provide some personal information in regard to your services and your PCS phone!
You will be informed when the suspension will be activated and the set duration as well as any available options for phone upgrades and cost-effectiveness.
We also recommend asking the Metro representative about renewing your Metro PCS phone after the predetermined duration.
How Long Does It Take?
If you’re wondering how long it takes for the suspension to get activated, again it’s based on the current case and scenario.
Typically, if approved, your suspension might take effect as soon as requested but feel free to ask the agent for that information while you’re still on the phone!
This is how can my metro pcs phone be temporarily suspended, by your request, but keep in mind that PCS phones can also be suspended against your will.
To learn more, continue reading!
After the Suspension – Billing & PCS Phone!
Now that we’ve learned temporarily suspend Metro PCS phone, you might be wondering what comes after the PCS phone suspension.
Well, we’re here to unwrap all details about the billing as well as the PCS phone during the period so let’s benign with the essentials first!
Do I Have To Pay During the Suspension?
The goal of the Metro PCS Phone suspension is to immediately decline any further billing as well as restrict all servicing.
This means that after the suspension you will not be billed as a regular customer, instead there will be applied specific terms and conditions for payment.
The suspension does not necessarily exclude you from all financial obligations towards Metro by T-Mobile and some fees might apply.
The best possible course of action would be to call them directly and ask the question you’re unsure of, especially the ones involving payment.
Can I Use a Suspended Metro PCS Phone?
Sadly, but no you can use a suspended Metro PCS phone. The reason why the device is called “PCS Phone” is because is supplied by and locked to MetroPCS.
This generally means that when you insert a different SIM card rather than MetroPCS, the phone won’t work.
Will MetroPCS Services Work?
No. During the suspension period, you won’t be able to call or receive calls, sent or receive SMS messages as well as access cellular data.
The suspension however only applies to the networking services of the PSC Phone and all other features of the device will work!
Which Services Will Remain?
Based on the suspension type, some services such as Voicemail and other options might remain available for use during the period.
However, it’s specific for the different plans and users so it’s best to ask about this as well.
Tip: Don’t hesitate to call them multiple times and ask questions!
Why is My Metro PCS Phone Suspended?
In case you didn’t request a manual suspension of your PCS Phone but you’re now unable to use the device, we might know why.
There are quite a few different reasons for Metro to lift a suspension over your account, so let’s continue and learn why your PCS phone is suspended.
Here’s the reason why MetroPCS suspend phones:
✅ No Payment
If you haven’t paid your bill by the due date the PCS phone might be disabled until the payment is processed through.
✅ Service Change
If your MetroPCS account has recently been the subject of a change of service or ownership, the phone will be suspended until the changes are applied.
✅ ToS Violation
In case of any MetroPCS terms of service violation or acts of fraud, the phone can and will be suspected as per the Metro by T-Mobile policies.
✅ Manual Request
As we’ve learned, the MetroPCS phone can be suspended when the user manually requests a temporal suspension.
Info: There are many different cases and scenarios, so the reason why the PCS phone is suspended might be due to something else.
Contact Metro for more help!
How To Reactivate PCS Phone Suspension?
In case you’ve figured out the reason why your PCS phone is suspended or you would like to cancel the manually requested suspension, again, this happens by calling.
You need to dial the MetroPCS number and follow the voice prompts to contact and speak with an operator.
Then as per the individual case, you may need to pay any suspension fees or unpaid dues in order to reactivate the MetroPCS Phone.
Now we’ve learned how to temporarily suspend Metro PCS phone and exactly what we need to do.
The process mainly involves a preparation on your side including a valid reason for your request as well as a reasonable duration for the PCS phone suspension!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.