temporarily suspend metro pcs phone

How to Temporarily Suspend Metro PCS Phone – Guide

Want to temporarily suspend Metro PCS Phone? Are you looking for an all-inclusive guide on how to do it? There will never be a shortage of guides you can find online – but most of them are confusing.

In this article, we’ll walk you through how to temporarily suspend your MetroPCS phone that is a part of your account.

In addition to that, we’ll also help you in case you’re looking for ways on how to cancel one (1) line on your account, too!

If you are the owner of the account, or if you’re an authorized user, you can simply phone customer service at 1-888-863-8768. Then, verify your account with PIN and ask them to temporarily suspend your account.

Let us know in detail how to do it!

Why Should You Suspend a MetroPCS Mobile Phone?  

If you’re enjoying it and you don’t have any problems with your service, why choose to suspend a line?

Contrary to popular belief, suspending a mobile isn’t always a negative thing for both the provider and the subscriber.

Sometimes, it’s used to protect you and your privacy if something goes wrong. The most usual reasons for suspending a line include:

Phone Got Lost or Stolen

When you’re subscribed to a plan and you lose your phone, the first thing you have to do is to contact your provider and tell them what happened.

The first course of action is to temporarily suspend the mobile phone. This prevents the person who got it to be able to use the phone for SMS, calls, and mobile data.

Moreover, you’ll also be able to halt any activity or service coming from that device.

You’re Going for a Vacation

Another reason why people place their mobiles under suspension is that they’re going out of the country and they’re not going to use their device.

Once you’re in a mobile plan, your bills will continue even if you’re not using the device.

So, if you go out of the country for a month or two, you’ll still be billed for the time you’re away. To solve this, you’d have to request a temporary line suspension.

You’ll Switch Providers

Another reason why you’d want to temporarily halt your services is if you’re shopping around.

You’re not sure which plan from different providers would be most beneficial. So, what you do is you’ll suspend your current plan and you’ll try out plans from other providers.

You Want to Save Money

For obvious reasons, you will be able to save money if you opt for a temporary suspension.

Since the services are suspended, you wouldn’t be receiving bills – therefore, you wouldn’t have to pay.

Those are just some of the most common scenarios for a phone to be suspended.

How to Temporarily Suspend Metro PCS Phone?

how to temporarily suspend metro pcs phone

So, you’re a MetroPCS subscriber and you’re looking to have one or more of your mobile lines suspended – how do you do it?

MetroPCS will be able to help you in suspending it. Here’s a detailed guide on how you can suspend your MetroPCS line.

Step 1: Contact Customer Service

The first step you need to do if you’re asking “how can my MetroPCS phone be temporarily suspended,” is to contact the customer support team of MetroPCS.

Their hotline is 1-888-863-8Metro8 or at 1-888-863-8768.

You would have to tell them that you’re looking to temporarily suspend a phone line on your account.

Before they proceed in doing so, they would ask you for your Personal Identification Number or the PIN.


The PIN is a security setting set up by the owner of the account. Only the owner, as well as authorized people, can access the account. So, be sure you have your PIN when you contact them.

Step 2: Do Not Use the Phone

In a normal setting, suspending the phone line or cancelling it would give you until the end of your billing period to use the phone.

Should you want for this to happen to not mess the billing up, then you should not use the phone.

There are instances where using the phone after it’s been set to temporarily suspension, reactivates it.


You can set the phone to be temporarily suspended effective immediately, so you don’t have to wait.

This is what you should do if in case the phone got lost or stolen because the regular procedure is to change the plan at the end of your dedicated billing cycle.

Step 3: Reactivation of the Phone/Line

Since you’re only opting for a suspension, you’re expected to reactivate the services.

If your phone was lost or stolen and you opt for a temporary suspension, the services will be stopped until the time you get a new device.

On the other hand, if you just came back home from a vacation, you can choose to reactivate your services whenever you want to.

Reactivating the phone line is easy – you just have to contact MetroPCS and tell them that you want to reactivate it!

And there you have it! This 3-step process on how to temporarily suspend MetroPCS phone will be all you need to suffice your needs!

Cancelling a MetroPCS Line

cancel metro pcs line

Now, many people have the misconception that cancelling and temporarily suspending are the same. But in reality, they are very much different.

Temporarily suspending a line, just like what we have discussed above, would mean that the services would be stopped from one (1) line, but other lines on the account (if there are any), wouldn’t change.

Furthermore, the account with the company would still be intact.

On the other hand, cancelling a mobile line means that you’re taking it off of the services; it’s like you’re entirely removing it from the database.

Reasons For Cancellation

If we have reasons for temporarily suspending a phone line, there actually are a couple of reasons for cancelling one, too.

Some of these reasons that might come up include:

1. Switching Providers Indefinitely

One of the main reasons for cancelling a mobile line is when a subscriber looks to be in service with another, a different provider.

They’re cancelling so that they wouldn’t have to pay the bills from their current provider; so that they wouldn’t be double billed.

2. Moving Out of the Country

Another customary reason is that they’re moving out of the country.

For instance, if a subscriber is just an exchange student, and that person is moving back to his or her country, then they wouldn’t need the phone line any longer.  

3. Phone Line Not Needed

If a subscriber does not need a mobile line any longer, then they’d cancel it.

Let’s say, for example, the line is just an extra device that’s used for work.

They left for another job, therefore, they wouldn’t be needing the phone line any longer – that’s when they’ll opt for cancellation instead of just a suspension.

Those are the primary reasons why phone lines are cancelled – but there could be a lot more!

So, without further ado, here are the steps on how you can cancel a MetroPCS line.

Steps to Cancel a MetroPCS Line or Account

Before reading the steps below, you first have to make sure that what you want is to really “cancel” the service, not just to “suspend” it temporarily.

Should you wish for the latter result, go back up and read the steps on how you can suspend your MetroPCS line temporarily.

Cancelling is easy, all you have to do is to stop paying for your services and that’s it! However, there are a couple of points you need to take note of, they include:

Auto-Payment Cancellation

If you have automatic payments on your account, you need to remove it or cancel it.

Cancelling your account or a line with MetroPCS does not automatically include removing the payment method as well.

You can cancel your account in two (2) ways: (1) Contact MetroPCS, validate the account, and tell them you want to remove the automatic payments; or (2) access their website at metrobyt-mobile.com, login and navigate to My Account > Remove AutoPay Option.

Device Refund (If Applicable)

Another thing that’s worth noting is if the device that you have with MetroPCS is refundable.

Contact them and ask them if it is, and if you’re positive, you can visit the nearest outlet store from your location, bring everything (with the box), and return the phone to get a refund.

Please remember that in cancelling a phone line, the number would be lost. You wouldn’t be able to port the number out to another provider.

There you go! That’s how easy it is to temporarily suspend a MetroPCS line! As a bonus, we also taught you the procedure on how you can cancel it!  


It would neither take you a long time nor would it cost you something to put your phone line’s status on temporary suspension.

That’s all it takes and it’s easy! Now, you wouldn’t be lost if you’re asked about the procedure on how you can temporarily suspend MetroPCS phone!

You’ll be able to do it swiftly and urgently!

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