Why Telus WiFi Keeps Disconnecting? How To Fix

Kevin Wood Updated on
telus wifi keeps disconnecting

If your Telus WiFi keeps disconnecting, we have the perfect solution for you! In this post, we will be explaining all possible ways to fix your WiFi connection from constant drops and even boost its performance!

To fix your Telus WiFi outages you should first do a hard reset followed by a wiring inspection. Next, you should prevent any interference and relieve the network’s bandwidth usage. If it does not work, perform a factory reset that should help!

Having that in mind, let’s first take a look at possible reasons for this issue to appear and then how to approach each of them.

Why Telus WiFi Booster Keeps Disconnecting?

Many people have complained of their Telus WiFi booster disconnecting. This can happen as a result of interference or faulty cable connections.

Note that any type of hardware damage might cause the booster’s WiFi to drop as well.

Here are all of the possibilities for your Telus WiFi to drop:

Modem Issue

If there is a problem with your network modem, the wifi connectivity might drop for the booster too.

Cable Issue

If there is a problem with the ethernet connection between your modem and booster the WiFi will constantly drop.

Insufficient Bandwidth

If too many devices are connected to the network, the network bandwidth will be constantly reduced.

Router Problem

If you have an independent WiFi transmitted router unit, it is possible that there is an issue with the router.

Outage or Ongoing Maintenance

Note that any ongoing maintenance or an outage in your area might also cause your WiFi connectivity to drop.

Now having all of those causes mentioned, let’s proceed with the best possible troubleshooting solutions we’ve managed to extract from users with the same problem.

How To Fix Telus WiFi Keeps Disconnecting?

fix telus wifi keeps disconnecting

Have you tried restarting your router and modem? This simple reboot might be able to refresh your WiFi signal, putting the network together and preventing the WiFi from dropping any further.

If a restart wasn’t enough to fix the WiFi, here are some other things you should try:

Solution #1 Hard Reset Router/Modem

Unlike the normal reboot/restart, a hard reset will circulate the electricity within your devices, causing the next startup of the corresponding device to be clean.

This will resolve any temporal malfunctions and other ongoing issues with the device that may have developed over time.

To perform a hard reset on your router or modem, follow these steps:

  1. Turn OFF the router/modem by pressing the hardware power button.
  2. Unplug the router/modem’s power adapter from the outlet.
  3. Wait for 5 minutes for the device to discharge.
  4. Position the power adapter back at its place and start the device.

Note: Make sure to plug your devices into a standalone wall outlet if possible. This way you can evade potential issues with strip or divider power units.

Solution #2 Inspect Ethernet Connections

After hard resetting the devices, the next thing you should take a look at is the Ethernet connections. If the Ethernet cables connecting your router and modem or modem and Telus booster are faulty, occasional WiFi outages could occur.

Here are some useful tips to try in order to fix faulty Ethernet connections:

  1. Ensure all Ethernet cables are tightly plugged into their ports.
  2. Use different Ethernet ports both on your router and modem.
  3. Check the Ethernet cable and the ports on your booster for visual hardware damage.
  4. Switch cable ends.

If nothing works from the steps above, try using a different Ethernet cable to see if that will work.

Solution #3 Relieve Network Usage

The most often cause of WiFi outages is plenty of devices connected to the home network.

That will severely reduce the available bandwidth for the network, making the WiFi connectivity slow and drop sometimes.

Here is how to relive your network:

  1. Disconnect ALL other devices connected to the network.
  2. Stop downloading/uploading/seeding.
  3. Disable any VPN software.
  4. Inspect your network usage.

Once done with these steps and the WiFi is still dropping, proceed to the next step.

Solution #4 Remove Interference

If your Telus WiFi keep disconnecting you, there could be some interference that has built up.

Any solid objects or covers located near your Telus booster or router can severely suppress the WiFi signal your device transmits.

But if you’re looking towards removing any possible network interferences and not only with your Telus booster, follow these instructions:

  1. Remove any solid obstructions on top or covering your router and modem.
  2. Ensure the router is not located too high to the ceiling or down to the floor.
  3. Straighten up the router’s antennas.
  4. Remove any RF transmitters around your router or modem that could be interfering with the signal.
  5. Take away any electronic devices near your router or modem.

Now when you’re confident that your network is not an object of interference you can proceed with the next solution.

Solution #5 Prevent Router/Modem From Overheating

If your modem or router occasionally overheats, no wonder you’re going through constant WiFi outages.

Overheating is typically caused by the state of the device’s surroundings and here are some tips to prevent it:

  1. Ensure the network device is located within a Well-ventilated area.
  2. Remove any heat conductors placed beneath or near the network device.
  3. Cover the network device from direct sunlight.
  4. Clean the router’s hardware off of dust particles.

Tip: You can use a vacuum cleaner to suck dust from the ventilation openings of your router.

Solution #5 Software Troubleshooting

If you hook up your router to a Windows PC, there are few things you can try to resolve any potential WiFi problems.

You only need to connect your router/modem to your PC via Ethernet cable and you’re ready to perform the following:

Use The Windows Troubleshooting Tool

  1. Right-click on the network icon.
  2. Choose Troubleshoot Internet & Network Issues.
  3. Wait for the wizard to complete.

Renew Your IP Address

  1. Open Command Prompt (CMD).
  2. Type “ipconfig /release” and hit Enter.
  3. Type “ipconfig /renew” and hit Enter.

Flush Your DNS

  1. Open Command Prompt (CMD).
  2. Type “ipconfig /flushdns” and hit Enter.
  3. Type “ipconfig /registerdns” and hit Enter.

If you’ve tried ALL three different approaches and your network is still dropping, there is one more thing you can try. Let’s find out what!

Solution #7 Factory Reset Your Router

If nothing has worked so far, then you should perform a factory reset on your router to refresh the Telus WiFi signal.

A factory reset can be performed from distance – through the router’s online options menu, or by pressing the factory reset button on the back of the device.

Here is how to perform a factory reset using the in-built hardware button:

  1. Locate the small button compartment on the back of your router.
  2. Open the compartment if there is one.
  3. Insert a paperclip and hold the button for 30 seconds.

This will factory reset your router, sending it into a reboot state for around 5 minutes.

It should automatically boot afterwards the appointed time and the network default settings will be brought back up.

Hence, the solution to Telus WiFi problems includes a series of restarts as well as preventing overheating and interference. If that doesn’t work, you should perform a factory reset on your router to ensure a default setting and clean boot.

Read Next: Why is Telus PVR Not Connecting to Network?

Last Thoughts:

Now when the reason for Telus WiFi keeps disconnecting is reviewed, you should be able to easily resolve it at home.

If you however still experience issues, you can reach out to Telus customer service and check if they can help.

If this post was helpful to you but there are other issues with your Telus setup, our blog will definitely be able to help!