If your Telus PVR not connected to network or the device is being constantly disconnected, there are quite a few things that might have happened.
In this post, we’ll unveil ALL of the possible reasons and the most efficient way to approach each of them.
To resolve the network outages on your Telus PVR you’ll first need to determine if there are issues with your internet or WiFi. Depending on the outcome you would need to troubleshoot either your router or the PVR by performing a restart and if necessary a factory reset.
The solution methods are not simple as they sound, and we’ll proceed with them in a few moments.
First, it’s important to understand where the issue is coming from so let’s check what other users say.
If your Telus PVR continuously says that there is no connection with the home network, quite a few things could have happened.
Luckily for you, we’ve extracted the most common causes for the issue by users, having the same network outages as you do.
1. Disconnected WiFi
If your PVR gets disconnected from the WiFi network, the error message will appear constantly.
If there is a problem with your router/modem, the same issue could occur as well.
3. Cable Problem
If you’re using a wired Ethernet connection and this problem occurs, there is most likely because there is no internet coming through.
4. PVR Problem
If your PVR has issues with the Wi-Fi card, this problem could also occur (input, hardware and functionality).
Having in mind these major causes, you can now start excluding each possibility until you’re left with the true cause.
Let’s jump right in!
Once you’ve taken a better look at the causes above, proceed to troubleshoot with the following solutions.
It just doesn’t sound right to proceed any further without restarting or power cycling your PVR first.
As you probably know, this will discharge your device, cooling it down and letting it boot in cold the next time you start it up.
For the steps of the power cycle, please execute the following steps:
- Turn the PVR off using the remote.
- Unplug the power adapter after waiting for 30 seconds.
- Wait for another 5 minutes.
- Plug the power adapter back in place.
Avoid using any strips or dividers for your PVR device, to evade potential power fluctuations.
It is possible that your PVR got disconnected from the Wi-Fi connection, resulting in the appearance of this no network message.
For this solution, we will advise you to try reconnecting to the WiFi manually, to determine if the issue is going to occur twice.
Note: Your PVR might have been disconnected due to a power surge/outage in your local area.
In case you don’t know how to reconnect to the WiFi, follow these steps:
- Get the remote control for the PVR.
- Go tothe Options.
- Go to Wireless Connectivity.
- Click on Scan, or Scan for Networks.
- Locate your home network.
- Click on it and enter the secure password.
Once you’re done, hit the Confirm button and let the device connect. If the device connects and shortly after disconnects or it does not want to connect at all, proceed with the next solution.
If your PVR keeps saying no network after numerous attempts to pair with the home network, it is possible that you’re writing the secure connection password wrong.
This can often happen if you misclick buttons on your remote control.
For this, we will require you to learn and remember every symbol from your WiFi password. You can check the WIFi password from your router’s options or at any other device connected to the network.
Once you’re done, re-enter the password carefully with individual clicks on your remote control and try connecting your PVR again.
If it’s not the password that’s preventing you from joining, then it’s definitely the network itself. Let’s find out!
If your Telus PVR not connected to the network, it could be due to a bad or non-existent internet connection.
Even after successfully connecting your PVR to the network, after a couple of minutes, the signal could drop, resulting in this type of message you’re currently seeing.
To troubleshoot your internet connection, you can try some of the following things.
Shorten The Range
For this tip, simply ensure your DVR is in considerable proximity from within the router. The suggested range for best performance at wireless connection is at least 5 meters.
Power Cycle the Router
To power cycle your router, unplug the power adapter and plug it back in again after several minutes. This will discharge the device and rest your network.
Remove any solid obstructions that may be blocking the signal arriving at your DVR. Ensure your DVR is not placed under any tables, desks or other large furniture.
Once you’re done with these tips, your DVR will be most likely Disconnected out of the network. Make sure to go back to solution #2 and connect your DVR to the WiFi again.
At this point, it is recommended to connect another device to the same WiFi to determine if it works or not. If the WiFi does not work well on your test device as well, jump to the next solution.
To factory reset your router, you will have to gain access to Router options. To enter the control panel, you’ll need to discover your IP address by asking Google, “What’s My IP?”.
Once you have done that, copy your router’s IP in the results below and follow these steps:
- Paste your router’s IP in your browser’s search field.
- In the following screen use “admin” “admin” for login credentials.
- Go to System properties and click on Erase.
- Confirm the process and wait.
After that, give your router a couple of minutes to regain network configurations and bring the WiFi back.
Tip: It is recommended to set and use the 2.4Ghz network as it is the more reliable option when it comes to wireless connectivity.
If wireless connectivity doesn’t work for you, the best way to supply your DVR with reliable internet is through an Ethernet cable.
This type of wired connection will transmit network data directly to your DVR and there is no need to set up WiFi options.
To create a wired connection, follow these steps:
- Acquire an Ethernet cable.
- Locate the Blue Ethernet port on the back of your router.
- Plug one end of the cable in that Blue ethernet port.
- Plug the other end of the Ethernet cable into the only ethernet slot on the DVR.
- Confirm the on-screen prompt that appeared on your TV.
Now your PVR should be directly connected with your router, thus, no more WiFi connection outages.
If however, the internet still drops and is not reliable, the problem is definitely with your device and you’ll need to contact Telus for further instructions.
Read Next: How to Fix Telus Optik TV No Signal?
Now when you’re well familiar with why Telus PVR not connected to network you can easily solve the problem at home, using our solutions.
If however, they did not make any difference and you’re still experiencing network outages the best approach from here would be to get in touch with Telus tech support.
If this post was helpful and you’re looking for more posts related to Telus setup and functionality, make sure to visit our blog.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.