When your Telus Optik TV box won’t initialize then something went wrong during the process.
Everything from slow or no network to a wiring problem or even a temporary glitch might prevent the process from completing.
If you’re at the Initialization screen for more than 10 minutes, then something is wrong so let’s take a look at how to fix it.
To resolve initialization issues with your Telus Optik TV box, first, you need to perform a restart on your entire setup. Then try to re-insert the SmartCard and if it doesn’t help, perform a consecutive restart.
Let’s take a look at the best solutions against initialization issues.
If the initialization process cannot finish or it takes too long, then you definitely need to perform some troubleshooting.
Before everything else you should restart your TV box just to see if that will help.
If the restart did not solve your issue, maybe a more advanced restart will do.
Unlike the simple reboot, performing a hard reset will not only restart your cable box but also power cycle the device.
This method is really useful whenever your digital cable box is having trouble with certain features.
To perform a hard reset, please execute the following steps:
- Press the power button on your cable box to shut the device OFF.
- Unplug its power adapter.
- Wait for several minutes.
- Plug the power adapter into the power source again.
- Turn ON your cable box and test.
Note: You should plug the cable box directly into a wall outlet to avoid possible issues with strips or dividers.
If your Telus Optik TV digital box won’t initialize then you should try to re-eject the SmartCard to see if that will help.
If you don’t know where the SmartCard is, it’s a little card slot on the side panel of your cable box and with a little pressure, you should be able to eject the card.
Once you pull the SmartCard out, wait for a few moments and then put it back in place. It is recommended to restart your device and then try to initialize the system.
The most often recommended by Telus for users that have initialization problems is to inspect their internet connection.
Apparently, the initialization process is being confirmed by an external server or maybe a clean version of the software is being downloaded.
Regardless of what the reason is, a strong internet connection is required for the initialization to pass so in case your internet is gone or slow, here is what to do:
- Hard reset your router/modem.
- Shorten the distance between the router and cable box.
- Use a different WiFi network.
- Call your ISP.
In case you’ve identified issues with the WiFI, you can always hook up your router to your cable box. Let’s find out how.
To use a wired connection, you will only need an Ethernet cable. Once you’ve got an Ethernet cable, follow these steps:
- Plug the Ethernet cable into the cable box.
- Connect the Ethernet cable to the end of your router/modem.
- Wait for the Ethernet check to finalize.
- Use Ethernet connection.
Once you’re confident that the network on your cable box is reliable, you can restart the box and try to initialize it.
If your Optik TV digital box is initializing, then the process should end in more than 5 minutes.
If you’re stuck at the initializing screen, we’ve found an acceptable solution that obviously helped other people.
Alert: You need to be at the initializing screen before applying the method.
- Ensure that you’re at the Initializing Screen.
- Simply unplug your box from the power and then re-insert it again.
- Repeat the first step 3 more times.
- Wait for 10 minutes.
You should see a three dots gear on the middle of your screen. At this point, the initialization should be progressing and after 5 to 10 minutes it should be ready.
Note: In case the method didn’t work the first time, plug out your optic box from the power for 3-4 minutes and try the consecutive restart again.
The last significant component that could prevent your cable box from initializing is a problem with the wiring.
You will be looking at two major connections in your configuration – The cable that connects to your TV and the power adapter.
If each one of them got faulty, try some of these steps:
- Use different slots for the TV cable.
- Clean the cable entries/ports if soiled.
- Ensure both cables are plugged in tightly.
- Check for visual hardware damage inflicted to each of the cables.
If wiring does not seem to be the reason, let’s take a look at what else is left to do on your side.
The DRA reset, also called Soft reboot, will affect your cable box the same way as a regular factory reset.
The process shouldn’t take longer than 20-40 minutes, depending on your cable box’s performance and internet strength.
Now here are all of the steps to perform a DRA (Soft) reset:
- Pull out your set-top box to locate ALL cable connections.
- Unplug the power cord.
- Locate the NETWORK or TO-WALL wire and unplug it from the box.
- Plug the power adapter back in and your cable box should begin the boot procedure.
- Once the initialization begins or fails, re-connect the power adapter once again.
- Lastly, reconnect the NETWORK or TO WALL wire, before the power adapter.
If you’ve executed these steps correctly. you should be able to see a single gray gear on your TV.
This screen will take up to 30 minutes and once you see the 3 dots afterwards, your TV will start restoring.
Note: No configuration or saved features will be affected by this reset once it is done.
If there is one solution that we highly recommend to take a second look at would be the internet connection.
This is what most users shared after discussing their initialization case with Telus customer service.
If however, you’re confident that your internet is not the cause, maybe you’re having a more severe problem and Telus help would be necessary.
Tip: Don’t forget to share with Telus what you’ve tried in this post to prevent having to do the same solutions again.
Read Next: How to Fix Telus Optic TV No Signal?
When the Telus Optik TV box won’t initialize, and the process is taking more than 10 minutes there is definitely something wrong.
Our solutions above were meant to tackle all possibilities and if your issue is still there then you definitely need further assistance.
If this post was helpful and you’re looking for more content related to Telus equipment, make sure to visit our blog to discover the solutions you need.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.