Users complained that their Telus Optik TV no signal issue is getting out of hand.
Today we will be going over the best troubleshooting methods available so regardless of where your issue is coming from, here you’ll find the solution!
If Optik TV says no signal, then first hard reset your cable box and TV. Next, ensure all cables in your setup are correctly connected and check for possible outages in your local area. In addition, you should make sure that the correct TV source is selected.
This is how simple it is to solve the issue but there is much more to be done than described above.
In that regard, let’s first check the most common issues and then how to solve them.
Why Does My Telus TV Say No Signal?
If your Telus TV is constantly losing signal, plenty of things could have impacted your configuration.
Here are some of the most frequent causes for that signal loss.
1. Bad Wiring
If there is an issue with the cable connections, your TV can immediately lose signal.
2. Cable Box Issue
Any software glitches and hardware issues could result in a “no signal” message.
3. Bad Weather
Thunderstorms or furious wind can cause an outage in your local area leading to a no signal error.
If there is scheduled maintenance or a sudden power outage, you might not have a signal for a few hours after the outage is resolved.
If you’ve chosen the wrong TV input, it is possible that your Optik TV will be saying no signal.
Most users having the same issue as yours, report one of the above-described causes. If your case is related to one of them, you’ll definitely solve it, if not, identify the true cause.
How To Fix Telus Optik TV Has No Signal?
Before proceeding, have you tried restarting your TV? Sometimes a simple restart might be enough to get Optik TV going and remove all interference, so make sure to try that before applying any of the upcoming solutions.
If a restart doesn’t work, start applying our solutions in order!
Solution #1 Hard Reset Cable Box
If rebooting your TV wasn’t enough, then you should try this advanced type of restart. The hard reset or also known as the power cycle is focusing on a complete discharge
In case you don’t know how to hard reset your cable box, follow these instructions during the process:
- Turn OFF the cable box using the power button.
- Unplug its power adapter and wait for a couple of minutes.
- Turn on the cable box.
- Head to Optik TV and test.
Avoid using strips or dividers for your cable box, since they may have developed issues, causing your cable box to malfunction as well.
Solution #2 Change the Input
The TV in your setup will say “No Signal” whenever you’re looking for a feed on an input port that does NOT receive one. In other words, it is possible that you’ve chosen the wrong input.
Here is how to select your Telus Optik Box Input:
- Check where your cable box is plugged in and remember the port.
- Go to the source menu on your TV using the remote.
- Select the same port source, where your cable box is plugged.
If the signal comes instantly then the cause was discovered. The next step would be to inspect the cables so if the problem is still there, let’s move on!
Solution #3 Inspect the Wiring
Another reason for the “No Signal” message is a problem with the wires. Since there is no way to tell if the cables actually work or not, you can at least make sure that they are plugged rightfully.
To inspect and repair the wires in your configuration, follow these instructions:
- Unplug the cable that connects the cable box and the TV.
- Make sure the entry port is not damaged.
- Clean the cable off of dust particles and plug it back in.
- Use a different port for the cable and change the source on your TV as well.
- Plug all cables tightly into their respective ports.
Alert: Focus on the cable connecting your TV and cable box (often HDMI). You can switch its sides, test with another TV input or replace the cable.
If you’re using another type of connection between your box and TV, jump straight to the next solution.
Solution #4 Use the Optik TV Restart Feature
Optik TV has invented a restart feature that will let you refresh the channels, hopefully bringing your signal back.
Since users are saying that it helped with their signal loss issues, we’ve figured that it might help in your case.
To use the restart feature through Live TV, follow these steps:
- Locate a program with the restart icon.
- Highlight it and press OK.
- Use left/right arrows to rewind 30 minutes to 30 hours of uptime.
- Rewind the episode to the beginning.
To use the restart feature through Program info, follow these steps:
- Turn the channel you’re willing to restart.
- Press the info button on your remote.
- Click on Start over to reset the channel.
Since many users shared that this actually works in cases of a signal loss, we hope that it worked for you too. If not, let’s continue with the next possible solution.
Solution #5 Troubleshoot the Remote
Even if it sounds unbelievable, several users shared that if your remote has lost control with the TV/cable box, you may experience Telus Optik TV no signal.
This can occur if there is no outer source to control Optik TV.
Simply try changing the remote’s batteries and try again. You might as well try re-programming the remote to your TV/cable box and test if there will be a single.
Solution #6 Run Telus Diagnostics Check
If nothing has worked so far, then you can try running the diagnostics check online, from the Telus site.
For this purpose, you simply have to log in to your account and follow these steps:
- Go to Telus’ site.
- Open Telus Self Care Link
- Click on “Step-by-step personalized troubleshooting”.
- Click on the “Login and run diagnostics” or just “Run diagnostics” if you already logged in.
You will download a checker that will scan your system and identify any potential issues.
Once the checker is done, you will know for sure where to focus your attention.
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To fix Telus TV no signal, first, hard reset the cable box and run a diagnostics, online checker. Try factory resetting your Optik modem, troubleshoot the remote and use the Optik restart feature for individual signal outages.
Now that you know why Telus Optik TV no signal issue occurs, feel free to apply our easy solutions to get the issue removed as soon as possible. As your last resort you can always reach out to Telus customer service for another round of troubleshooting.
Don’t miss out on more associated fix guides and check out our technical blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.