Any time you encounter a problem in regards to TELUS data not working, check your settings.
For a device that cannot access data, it is impossible to use any of the apps that depend on the internet.
In some situations, data problems will limit access even to TELUS sites, where you can get assistance. If this is your situation, we have the solution for you.
To fix TELUS data connection failure, reset your device, networks, carrier and account settings. Your device could be the problem, but your account preferences could also limit access to the internet.
Resolving TELUS data problems requires a step-by-step holistic approach.
You do not want to take a big leap to solve a minor problem. First, find out what could the problem be.
There are many issues that could result in TELUS Network’s failure.
The top of these issues is device failure and settings, as well as TELUS account management settings.
In this article, we will try to resolve the following problems.
- Out of Range– The location where your device is operating could impact data function.
- Frozen Device– A device that is frozen or malfunctioning could prevent data flow
- Inactive Mobility Data– Setting your new devices to access mobile data could be a problem
- Data Manager Settings– Your choices in your TELUS data manager could actually block your data
- Network Settings– Phone network settings sometimes prevent access to the internet and may need resetting
- Carrier Settings– Carrier settings might also hamper access to the internet and will require updating
- Device OS– Outdated device OS affects internet speeds on some devices
Now that you know the issues behind TELUS cellular data not working, we need to resolve them.
As you can see, most of these issues need changes to settings. Let us dive right in and try to deal with each issue one at a time.
This is a basic thing that every person should try before looking for further solutions.
If you are outside the coverage area of the TELUS network, you won’t access data.
Further, if you are in an area that is blocked by walls, you may not access data properly.
To deal with this situation
- Try changing your physical location. Preferably move to an open place that is slightly elevated
- If you are inside a concrete-walled structure, try opening windows
- If you are in the basement, move upstairs or outside and try accessing the internet
If you try accessing the internet on your mobile device in some places, you should expect slow speeds.
If you have just purchased a new device or new SIM card, you must activate mobility data.
In other words, you need to make your device ready to accept TELUS internet.
For Apple devices, the activation occurs when you place a new SIM in your new phone.
The Setup Assistant will walk you through all the steps. If this does not happen, you can restore your device from iCloud or iTunes.
Steps to restore your mobile data settings from iTunes:
- Download and install the latest version of iTunes on your computer
- Connect your phone to the computer using a USB cable
- Follow the command prompts provided by iTunes to update your device settings
- iTunes will help install SMS data and Voice services to your device.
Most Android devices will automatically update your carrier settings when you insert a new SIM.
If the device is new and has issues accessing the internet, you may update settings manually.
Here are the steps for Samsung and other android devices.
- Tap on Settings
- Select Connections
- Select Mobile networks
- Tap on APN settings
- Add New APN settings
Note: This guide is for Samsung devices but can be used for other android devices.
If your device settings are different, search for your device here and follow the guidelines.
When you do this, you will see several fields under APN that need to be filled. Update the file with the following information:
- Name -TELUS
- APN -sp.telus.com
- MMSC –http://aliasredirect.net/proxy/mmsc
- MMS Proxy -mmscproxy.mobility.ca
- MMS Port- 8799
- MCC- 302
- MNC- 220
- APN type- default,supl,mms
Note: For APN type, the words default, supl and MMS should be written without spaces.
The third step involves restarting your device. This is especially if you have been using the device for quite a while.
If it starts misbehaving, it could be suffering from a temporary malfunction. Such issues are easily cleared by restarting.
To restart your device
- Press and hold the power button for about 5 seconds
- Your device will provide a menu of power options
- Select Restart
- Wait while the device reboots
Once the device powers back, enter your password and try connecting to the internet again.
Tip: Before trying to access the internet, check to see if mobile data has been turned on. Some devices automatically turn data off when they shut down.
Your TELUS data manager settings can affect your data. The first thing you want to check even before you take other steps is data usability.
Data access can be blocked from your account for various reasons. One of the main reasons is to prevent additional charges.
To check if your data is restricted
- Visit https://telusidentity.telus.com/ and log in with your TELUS ID
- Go to Data Manager Settings
- Select My Account
- Select Data
Data could be blocked if you are sharing your package and the administrator choose to limit your access.
In some situations, there could be data access but the entire account is blocked. An account is usually blocked to avoid additional charges.
The device you are using could be the cause of failed data access. Your network settings could be configured to block or restrict data usage.
If you can’t track the exact settings affecting data, simply reset your networks.
Reset Network for Apple Device:
- Go to Settings
- Select General
- Select Reset
- Select Network Settings
This will reset your network settings to default mode. In the process, you will lose your WiFi passwords and cellular network settings.
For Android devices, settings may vary depending on the device. This is the path to follow for Samsung and similar devices.
- Go to Settings
- Scroll down to Backup and Reset
- Tap on Reset Network Settings
- Select Reset Settings
Note: You will be required to provide your pin or unlock pattern to complete the process.
Carrier settings are the device configurations sent by your network to enable internet access.
You should receive carrier settings when you place a new SIM card in your phone.
Here are the processes to update carrier settings.
- Connect your device to WiFi if it cannot access cellular data
- Tap on Settings
- Select General
- Go to About
- Select Update Carrier if the option is available
Note: If you do not see an option to Update Carrier it means that the settings are updated.
Android Carrier Settings Update:
The location of carrier settings on Android devices may vary slightly. However, most devices can be updated by following this path.
- Scroll down to About phone
- Tap on Phone to find the manufacturer info
- Tap on Model and Hardware
- Tap on SIM Status and check under Network
- If the network is indicated as TELUS, your carrier information is updated. If it is not, select Update Carrier.
To deal with the problem of TELUS data not working, you have to look at the settings. Both carrier and device settings can affect your data.
If your device and settings are okay, you have to consider your TELUS account. Login to your TELUS account to manage online.
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