If your Telstra outgoing mail server not working, then this guide is designed to help you out!
Telstra’s outgoing mail server is what enables the user to send external emails and download the replies.
If you’re encountering unexplained errors while attempting to use Telstra’s outgoing mail server, this guide will help you big time by providing reliable methods and tested solutions.
When the Telstra outgoing mail server is nonfunctional, correct the incoming/outgoing server settings and update your browser’s version.
Let’s dig deeper!
How to Identify Telstra Email Problems?
A potential Telstra webmail outage is most frequently caused by discrepancies in the outgoing and incoming mail server settings.
Furthermore, a Telstra outgoing mail server outage will stop your email forwarding and the ability to download.
Let’s review what can potentially result in a Telstra outgoing mail server outage:
To identify reliable solutions to issues with Telstra’s email, proceed further into the guide!
Telstra Outgoing Mail Server Not Working – Fixed!
Tip: Follow the steps in consecutive troubleshooting order!
1. Validate the Email Address
Without undergoing Telstra’s Email Verification, you will be unable to use any of the forwarding services and manage the outgoing/incoming mail server.
Upon signing up for Telstra’s webmail, you will be prompted to associate your email address, which is used for verification.
- To validate your Telstra webmail, tap the link sent to your email address!
The validation email will be sent from “email_validation@team.telstra.com”, containing a single verification link for the webmail activation.
You can activate the webmail through any device logged in through your email associated during the Telstra registration.
Reminder: Verify that you’re using the correct account!
2. Correct the Telstra Server Setting
The Telstra webmail can function on IMAP or POP protocols, allowing you to download emails to your device.
If the incoming or outgoing server settings are incorrect, you won’t be able to download any of the emails, and the outgoing server won’t function either.
Tip: “IMAP” is Telstra users’ recommended mail server type!
| Telstra Outgoing/Incoming Mail Server Settings | ||
| Setting Name | IMAP Settings | POP Settings |
| Incoming Server Address | imp.telstra.com | pop.telstra.com |
| Incoming Server Port | 993 | 995 |
| Encrypted Connection | SSL | SSL |
| Outgoing Server Address | smtp.telstra.com | smtp.telstra.com |
| Outgoing Server Port | 465 or 587 | 465 or 587 |
| SMTP Authentication | “On” | Yes |
| Outgoing Encrypted Connection | SSL/TLS on port 465 | SSL/TLS on port 465 or 587 |
After setting up the outgoing and incoming mail server settings, don’t forget to save the changes to start using the downloading protocol.
Also, remember that “IMAP” is the most compatible mail server protocol for computer systems and desktop systems, such as Windows 11 and macOS.
Note: Double-check for typos!
3. Activate Outgoing Authentication
The webmail might deny your requests if the advanced identity verification is deactivated for outgoing emails.
To resolve the issue with Telstra’s webmail, the next step is to set the identity verification feature so the webmail can verify that you’re the actual owner during each sign-in.
Here’s how to set up the “Outgoing Server Requires Authentication” feature:
- Sign in to your Telstra webmail and go to “Settings.”
- Next, tap on “Privacy” and scroll down in the section.
- Tick the “Outgoing Server Requires Authentication.”
- Save the changes and exit the webmail’s configuration.
After activating the feature, log in to your Telstra account and sign in again.
You will now be prompted to verify your identity, assuming you’re the original owner of the webmail account.
4. Check for a Telstra Mail Outage
A potential webmail outage with BigPond (Telstra’s webmail IMAP service) or a maintenance to Telstra’s servers will revoke your access to the webmail and deactivate all outgoing mails.
For the continuity of the outage, you will probably be unable to even sign in to your Telstra webmail.
How to Check for a Telstra Mail Server Outage?
There is no verified source through which you can identify ongoing servers with BigPond.com IMAP webmail servers or check the issue on Telstra’s end.
Typically, the webmail could be down due to ongoing maintenance that should not take longer than 2-3 hours before being solved.
Telstra often sends a warning message to everyone who signs in during an outage while the outgoing and incoming servers are deactivated.
You can also check Telstra socials for more information about ongoing outages or recent updates.
Tip: Contact a friend or family member to check whether their Telstra mail service works!
5. Update your Browser’s Version
The Telstra webmail server may not be compatible with your web browser if it functions on an outdated firmware version.
If the issue with the Telstra webmail persists, the next step is to check if an update is pending for your browser and apply the latest available firmware version.
How to Update Google Chrome Browser?
- Open the Chrome browser on your computer.
- Select the three-dots icon and then tap “More.”
- Next, click “Help” → “About Google Chrome.”
- Tap on “Update Google Chrome” → “Relaunch.”
How to Update Mozilla Firefox Browser?
- Launch the Mozilla Firefox browser on your device.
- Select “Help” and then navigate to “About Firefox.”
- A pop-up window should occur with Firefox’s version.
- Next, wait until the browser updates automatically.
How to Update Microsoft Edge Browser?
- Launch Microsoft’s Edge browser on your computer.
- Choose the “Settings” option from the drop-down menu.
- After that, scroll to the “About Microsoft Edge” section.
- Wait until the Edge checks for the latest firmware version.
Tip: If you’re accessing Telstra’s webmail through a mobile browser, you can check for browser updates through the Google Play Store or the App Store.
6. Recover the Telstra Details
Resetting the associated Telstra webmail password and user ID is a standard solution to general functionality issues with the webmail and potential intruders.
An inaccurate ID or password will not only revoke your access to the webmail but also deactivate the servers.
- To retrieve your Telstra ID, navigate to Telstra’s ID Reset page.
- To reset your password, go to Telstra’s Password reset page.
The reset password or ID verification prompt will be sent to the associated personal email account with the webmail’s registration.
If your access to your personal mail address is also revoked, contact the webmail provider to reset the password through personal identification.
When you’re ready, test your Telstra mail server!
7. Check for Email Restrictions
Your Telstra account might get locked if deactivated or compromised externally, denying you access to the incoming and outgoing email servers.
You can determine whether there is an active suspension on your account online through “My Telstra” or the mobile Telstra app.
You must be signed in to inspect your subscription, manage the plans, and lift off restrictions.
Your Payment is Late
Your webmail server will be locked out if you have not completed the scheduled monthly payment on time.
Your webmail service will be reactivated shortly after completing the scheduled payment, and server restrictions will be lifted.
Tip: You can pay all pending Telstra user fees online through My Telstra after signing in!
Your Account is Compromised
Telstra will temporarily lock your webmail service if suspicious or unusual activity has been detected in the last 24 hours.
The restriction may last for days or weeks until the cause of the malicious traffic has been addressed.
You’ve Been Inactive for 180 Days
If you haven’t signed in to your webmail or adjusted settings in the last 180 days, the account will be locked automatically until further notice.
You must contact Telstra customer support to regain access to your webmail after it has been locked due to inactivity.
You’re No Longer a Telstra Client
Your access to the webmail server will be permanently stopped, you’re no longer a Telstra client, and you’ve cancelled the subscription.
You can still extract the webmail’s content on your local device, but the server cannot appear online or send mail.
Quick Recap:
Whenever the Telstra outgoing mail server not working, correct the outgoing/incoming mail server settings and update the version of your browser.
Also, activate the identity verification feature, check if your account is restricted and recover any lost credentials.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.